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hotspring Jetsetter
Jetsetter
Overall rating:
4.6
/ 5
334 out of 360(93%)reviewers recommend this product.
Customer reviews for Jetsetter
Review 441 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Angel0309
fromGainesville, VA
Age:25-34
Gender:female
First Time Hot Springs Owner
PostedDecember 9, 2013
Bought this tub for my husband and I at a local home show and couldn't be happier with it. Although it takes a little getting used to the new salt system and balancing the chemicals were eager to use our spa on a daily basis. Thanks Hot Springs for this great experience and excellent level of customer service that you have been able to provide to us.
We look forward to having this tub for many years to come!
Response from HotSpringBy The Hot Spring Team , Marketing, December 10, 2013
Dear Hot Tubber,
What an excellent and generous gift! I'm so glad to hear you had an excellent purchase experience, and that you fell in love with a Hot Spring at the local home show. Our team is always here to assist you with any questions on the ACE System. I encourage you to look at the Hot Spring YouTube page for quick help from our team: http://www.youtube.com/user/HotSpringSpasVideos.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
What an excellent and generous gift! I'm so glad to hear you had an excellent purchase experience, and that you fell in love with a Hot Spring at the local home show. Our team is always here to assist you with any questions on the ACE System. I encourage you to look at the Hot Spring YouTube page for quick help from our team: http://www.youtube.com/user/HotSpringSpasVideos.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 442 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
JR02
fromTyler, TX
Age:Over 65
Gender:male
Most relaxing time of the day.
PostedDecember 7, 2013
Our Jetttsetter provides the most relaxing time of the day.
Response from HotSpringBy The Hot Spring Team , Marketing, December 10, 2013
What a perfect way to start or end your day! I'm happy to hear your Jetsetter provides you with the opportunity to relax. I wish you many sunrises and sunsets in your hot tub.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 443 for Jetsetter
Overall rating
2
/
5
Comfort:
1
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
dhelfer
fromPort Angeles, WA.
Very disappointed
PostedDecember 2, 2013
After using this spa for the first time, I was pretty discouraged because there is no comfortable seat that you can sit in and truly relax. The force of the Moto Massage literally pushes me out of the seat and if I turn it down low enough so it doesn’t, then it’s too low to be effective as a massager. I have tried many times over the last year and a half to find it comfortable, but I always get out of it frustrated. The overall quality is great, it’s just not a comfortable spa. I paid nearly $7000 for it, so you can imagine why my disappointment.
Response from HotSpringBy Peggy W. , Customer Service, December 4, 2013
Thank you for providing feedback about your spa. You did not mention whether you did a "wet test" prior to purchase; most dealers offer this in a private room or to at least sit in a dry spa to help make the purchase decision. If you haven't already, do check with your dealer re: a possible trade-in to another model better suited to your specific needs.
Review 444 for Jetsetter
Overall rating
3
/
5
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Retired
fromOKC
Age:Over 65
Gender:male
unsatisfied
PostedNovember 25, 2013
We have had our Jetsetter for about 8 weeks now and I guess you can get A bad unit in anything you buy but I thought I was buying the best. It seem to work good for about 5 weeks than it quit heating. The power lite on the control panel and the front of the tub go out. Resetting the circuit breakers doesn't help. The water temp will drop to sometimes as low as 80 degrees. It will stay off 18 to 24 to 36 hours than just come back on by itself and work ok for 3 or 4 days than go of again. It is very undependable. The heater is A 230v hookup and I have checked power to the tub when it fails and it is ok. I have been to the dealer 3 times and they haven't been out to check anything yet. I payed A lot of money for something that I can only use when it decides to work.
1 of 1 found this review helpful.
Response from HotSpringBy Peggy W., Customer Service, December 11, 2013
Thanks for writing. I have spoken with your dealer and understand you did your own wiring + added an extra wire to the system. The dealer conferred with Watkins' Tech Support team on this; their recommendation was that you remove that additional wire as it is likely the cause of the condition you described. We don't believe you'll have problems with the spa once you remove the extra wire. The dealer remains available to assist and asked that you contact him right away if the spa does it again. He would like to examine the spa before you do any troubleshooting yourself.
Review 445 for Jetsetter
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
Dan
fromFlint MI
Age:Over 65
Gender:male
I am very unhappy at this time
PostedNovember 22, 2013
I had a masterspa for 13 years and decided to downsize due to most family members moving away so after much research I found the jetsetter was rated abover the masterspa and I loved it so I thought it was a good fit. Upon setting up the spa I now find that 3 sets of jets don't work and so at this time I am very unhappy. I will be at the store tomorrow to see if we can resolve this issue.
Response from HotSpringBy Peggy W. , Customer Service, November 25, 2013
Thank you for providing feedback about your spa. I will be contacting your dealer to see what the issue may have been. I will send you a direct email to request specific information so that I can assist directly if you'd like me to do so.
Review 446 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
tennis pro
fromWest Palm Beach, Fl.
Age:55-65
Gender:male
Hot Spring Spa
PostedNovember 21, 2013
I have owned two Hot Spring spas in the last 24 years. I use my spa daily and don't know what I would do without it. I am an avid tennis player and my spa makes it possible to play five days a week at the young age of 63. The quality is second to none and my Hot Spring dealer has never let me down. I would recommend a Hot Spring spa to anyone looking for the best.
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Team , Marketing, November 22, 2013
Dear Hot Tubber,
Thank you for 24 years as a Hot Spring customer! I am thrilled to hear that regular spa use has enabled you to play tennis 5 days/week. You certainly have a lot of opportunities to enjoy the tennis court and sunshine in Florida :) We value your commitment to our brand and your dealer. We look forward to many years of offering you the best. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for 24 years as a Hot Spring customer! I am thrilled to hear that regular spa use has enabled you to play tennis 5 days/week. You certainly have a lot of opportunities to enjoy the tennis court and sunshine in Florida :) We value your commitment to our brand and your dealer. We look forward to many years of offering you the best. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 447 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Gary and Lisa
fromLewistown, IL
Age:55-65
Gender:male
Best Spa for Our Purpose
PostedNovember 20, 2013
My wife and I have used the Jetsetter every evening since we installed it on our deck three weeks ago. We are both runners and it is perfect for massaging those sore muscles after a workout. We have noticed two things since using the spa, first our aches and pains are eased significantly after using the spa and second we are both sleeping much better. So far no problems with the Jetsetter and look forward to many years of use.
0 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Team , Marketing, November 24, 2013
Dear Hot Tubber,
Sounds like your Jetsetter is the perfect fit for your active lifestyle! I am happy to hear you and your wife are enjoying the new addition to your deck. We wish you many happy years with your hot tub, and continued post-workout relief. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Sounds like your Jetsetter is the perfect fit for your active lifestyle! I am happy to hear you and your wife are enjoying the new addition to your deck. We wish you many happy years with your hot tub, and continued post-workout relief. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 448 for Jetsetter
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Value:
1
/
5
Dissatisfied
fromNorth Carolina
Age:45-54
Disappointed Hot Springs Owner
PostedNovember 18, 2013
I have owned several Hot Springs tubs from the 6-8 person to the jetsetter over the years with great pleasure. Unfortunately appears the quality and workmanship has dropped dramatically. Have had constant issues with lighting, water care salt system and ozonator and can't seem to get anything to last more than 6 months without breaking down.
Response from HotSpringBy Peggy W. , Customer Service, November 25, 2013
Thanks for writing in; I have been speaking with you on the phone already and believe the ozonator is working correctly now! Our customer service team remains available to you. Give us a call as needed!
Review 449 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Great Experience!!
fromSpartanburg, SC
Age:55-65
Gender:male
First time tubber
PostedNovember 10, 2013
Excellent purchase! After only a couple of weeks, my wife says she is sleeping better and both of us have noticed considerable changes in back discomfort. We both have back issues. Same pump as the bigger tubs so plenty of power.Thank you to the store staff which carried over to the great delivery staff for all their help and information. We dealt with the Greenville, SC store and will definitely send referrals their way.
Response from HotSpringBy Vanessa, Customer Service, November 12, 2013
Thank for your feedback!
We are delighted to hear that you and your wife are enjoying your new spa. For both of you to be experiencing back relief and improved sleeping is wonderful! Together, with the great staff from Greenville, SC we are here to support in any way that we can.
Welcome to the Hot Spring family!
We are delighted to hear that you and your wife are enjoying your new spa. For both of you to be experiencing back relief and improved sleeping is wonderful! Together, with the great staff from Greenville, SC we are here to support in any way that we can.
Welcome to the Hot Spring family!
Review 450 for Jetsetter
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Garjwilliams
fromLongview Texas
Age:25-34
Gender:male
Great Buy
PostedOctober 26, 2013
I just recently bought a used Jetsetter and i talked to Hiedie at the longview locations several times she was a huge help in the buying process. i will be buying my chemicals with the hot springs store in longview texas.
0 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, October 28, 2013
Congratulations on your new Jetsetter! Thank you for your feedback. I am happy that Hiedie was able to help you with all your Hot Tub needs. If we can ever be of help please feel free to contact us at 800-999-4688. Welcome to the Hot Spring Family!
Review 451 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
leaannknight67
fromWesson, MS
Age:45-54
Gender:female
Best Purchase Ever!
PostedOctober 22, 2013
We love our hot tub. I have had neck and back surgery and this really helps. We should have purchased it years ago.
2 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Team, Marketing, October 23, 2013
I'm so happy to hear your Hot Spring is the "best purchase ever!" Our team is here to help you at any time, and provide you with the absolute best post purchase experience. Thank you for joining the Hot Spring family :) I wish you many happy years hot tubbing!
Erica
The Hot Spring Team
Erica
The Hot Spring Team
Review 452 for Jetsetter
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Gumby
fromReno, Nv
Age:45-54
Gender:male
Gtreat Size
PostedOctober 1, 2013
The size of this spa is what we love the most... perfect for small patio
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 3, 2013
Thank you for your spa review! I am happy to hear you are enjoying your Hot Spring, and that you enjoy the size. Sounds perfect for your patio space :) Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 453 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Ron 8
fromTexarkana, TX
Age:Over 65
Gender:male
Bought It for Relief of Pain Love it for The Best Sleep in Years
PostedSeptember 23, 2013
Was ready to move from TX to FL for warmer weather to help my knee and back pain. Friends talked me into buying a HotSprings Spa. While it has helped greatly reducing my pain, I would purchase it alone for the great sleep I get. At 67 getting to sleep quickly and staying asleep all night was something in my past. Now some nights I barely remember putting my head on the pillow and sleep thru most nights. My HotSprings spa has been everything and more as advertised. If you are thinking about buying one, don't wait, do it now.
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 24, 2013
Thank you for the tremendous feedback! The Best Sleep in Years sounds absolutely fantastic. We are thrilled to hear the spa has helped reduce your knee and back pain as well. We are happy Hot Spring was able to keep you in Texas and provide you with some relief. Thank you for joining the Hot Spring family :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 454 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Adam_G
fromDyersburg, Tn
Age:25-34
Gender:male
Best investment yet!
PostedSeptember 14, 2013
My wife has always wanted a spa. So after hours of research and picking Kevin's brain at aloha pool and spa. I decided to go ahead and try it out. We went with the jetsetter since its just the 2 of us and like the compact size on the patio. I didn't think I would use it much as I bought it for the wife, but I have already gotten my money's worth out of it. Very relaxing, Don't know how we ever did without it. Best spa on the market. I don't think you could go wrong with any of the hot springs models.
3 of 3 found this review helpful.
Response from HotSpringBy Steve, Customer Service, September 16, 2013
Thank you for your honest feedback and support! It is great to hear the Jetsetter fits nicely on your patio and has added value to your time at home. We appreciate your business. Welcome to Hot Spring! :)
Review 455 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
MikeCA
fromBay Area, California
Age:55-65
Gender:male
Awesome Spa
PostedSeptember 13, 2013
We owned a competitors spa for about 5 years and were not pleased with it all. We decided to replace it with a Hot Springs and we are so glad we did. Our new Jetsetter is such a pleasure to use and maintain! The ACE system is simply amazing and allows me to spend more time enjoying our spa and less time being a water chemist. The water is crystal clear, with none of the heavy chemical smells we were used to in the old spa. Everything about the Jetsetter is about ease and quality, from the lighting to the cover and lifter. We couldn't be more pleased!
2 of 2 found this review helpful.
By Customer Service Hot Spring Janet, November 14, 2019
We are so happy to hear you enjoy your Jetsetter spa and it's easy maintenance.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 13, 2013
Dear Hot Tubber,
I am so pleased to hear you are enjoying your hot tub, and that you decided to join the Hot Spring family. Our goal is to make your water care experience as simple as possible, and we are pleased to hear the ACE System has provided you with that opportunity. I wish you many happy hears with your Jetsetter. Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so pleased to hear you are enjoying your hot tub, and that you decided to join the Hot Spring family. Our goal is to make your water care experience as simple as possible, and we are pleased to hear the ACE System has provided you with that opportunity. I wish you many happy hears with your Jetsetter. Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 456 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
2Seniors
fromHomer Glen, Il
Age:Over 65
Gender:female
Our Second Hot Spring Spa
PostedSeptember 9, 2013
Easy to operate and care for. Perfect for seniors with age related aches and pains. The lid is light weight on this smallest of spas in the Highlife Collection. We are pleased with the minimal cost to operate.
1 of 1 found this review helpful.
By Customer Service Hot Spring Janet, November 14, 2019
We are glad to hear this is your second Hot Spring spa!
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 10, 2013
Dear Hot Tubber,
Thank you for your feedback! I am happy to hear you find your spa easy to operate and enjoy. Our team is here to help you at any time. Thank you for being a Hot spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your feedback! I am happy to hear you find your spa easy to operate and enjoy. Our team is here to help you at any time. Thank you for being a Hot spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 457 for Jetsetter
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Mike r
fromMarion ma
Electrical problems
PostedSeptember 8, 2013
Great tub, plumbing wise. Howevere I've had to have the service guys out here three times in two years for lights/electrical issues. Right now none of them lights work. The dealer has ordered the parts and will be here next week, but what happens after that? The lights have a two year warranty that expires in November.
Response from HotSpringBy Steve, Customer Service, September 9, 2013
Thank you for your feedback! We are glad you're enjoying the spa. Please check your inbox for a personal note from our Customer Service team regarding your service calls. We will assist you however possible. Thank you for your business!
Review 458 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
larre
fromIdaho
Downsize
PostedSeptember 8, 2013
Went from an old classic D to the jetsetter now that the kids are all gone. Love the jetsetter. Cannot have a better hot tub than a Hot Springs. Now have had one for over 30 years.
1 of 1 found this review helpful.
By Customer Service Hot Spring Janet, November 14, 2019
We are glad you enjoy the Jetsetter spa!
Response from HotSpringBy Steve, Customer Service, September 9, 2013
Thank you for your 30+ years of loyalty to Hot Spring! We are extremely grateful! Congratulations on your new Jetsetter, and please contact us if we can ever assist you. Welcome back to Hot Spring!
Review 459 for Jetsetter
Overall rating
3
/
5
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Karen56
fromGarland, TX
Age:55-65
Gender:female
Living the spa life
PostedSeptember 4, 2013
I bought this spa because it's small - fits perfectly on my patio; the therapeutic jets that run up and down you back - little piece of heaven there; and the ease of caring for the water. You really can't beat cleaning the filters and putting in only two products per week. That's it! No testing. Easy, Breezy.
The regulators could be a better quality - for the price, I expected more! The handles come off, and they don't control the full spectrum from off to high.
Overall, a good concept in the working.
The regulators could be a better quality - for the price, I expected more! The handles come off, and they don't control the full spectrum from off to high.
Overall, a good concept in the working.
0 of 1 found this review helpful.
Response from HotSpringBy Peggy W., Customer Service, September 18, 2013
Thank you for your feedback about the spa. Yes, that moto-massage jet is SO soothing as it fluctuates up/down your spine (my favorite, too). The handle shouldn't come off tho' and should offer you the full spectrum. I will email you directly so we can figure that out and improve the spa's performance for you!
Review 460 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
KathyF
fromAtlanta, Ga
Age:55-65
Gender:female
Best thing I ever did for myself.
PostedAugust 30, 2013
With fibromyalgia, working at a computer all day was miserable. My neck and shoulders were constantly in muscle spasms. I would get up to walk, and felt like a 89 year old instead of a 59 year old.
Since my purchase of the JetSetter, I get up every morning and spend 20-30 minutes in the hot tub with the jets on my shoulders and back, and this has helped me immensely with my comfort level while at work. Then of course, a night or two a week, i have a soak, just to relax. Overall - on a scale of 1-10 -- I rate my tub a 10.
Since my purchase of the JetSetter, I get up every morning and spend 20-30 minutes in the hot tub with the jets on my shoulders and back, and this has helped me immensely with my comfort level while at work. Then of course, a night or two a week, i have a soak, just to relax. Overall - on a scale of 1-10 -- I rate my tub a 10.
1 of 2 found this review helpful.
By Customer Service Hot Spring Janet, November 14, 2019
We are glad to hear the Jetsetter has helped with your comfort levels!
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 3, 2013
Dear Hot Tubber,
Thank you so much for your feedback! I am sorry to hear you've had neck and shoulder pain, but happy to hear your Jetsetter has provided you with some relief while at work. Twenty minutes in your spa is an excellent way to start your day. Please let our team know if you need any assistance. We want you to continue to have a "10" experience.
Erica
The Hot Spring Hot Tub Team
Thank you so much for your feedback! I am sorry to hear you've had neck and shoulder pain, but happy to hear your Jetsetter has provided you with some relief while at work. Twenty minutes in your spa is an excellent way to start your day. Please let our team know if you need any assistance. We want you to continue to have a "10" experience.
Erica
The Hot Spring Hot Tub Team