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hotspring Jetsetter
Jetsetter
Overall rating:
4.6
/ 5
334 out of 360(93%)reviewers recommend this product.
Customer reviews for Jetsetter
Review 381 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
LaserJazz
fromPittsburg, TX.
Age:55-65
Gender:male
4 Times Buyer
PostedJune 17, 2015
Hot Springs Spa hands down the BEST Spa on the market. 4 times buyer, that says a lot. Purchase one and you be the judge
1 of 1 found this review helpful.
Review 382 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
carrie
fromHouston, TX
Age:45-54
Gender:female
jetsetter is awesome but...
PostedJune 17, 2015
the only issue I have is that the screen doesn't tell you (and actually misinforms you) about the salt level.
Every potential buyer should be informed that they are going to have to buy a boatload of ph and salt testing sticks, which are not cheap, just to know if the salt level is correct.
When you run the salt test, the indicator you will most often see on your display is "contact dealer for support", which is NOT helpful
Response from HotSpringBy Ben, Customer Service, June 18, 2015
Thank you Carrie for your candor feedback on the Hot Spring Spa and The Ace Saltwater System! The system was designed to provide a prompting to the consumer, should there be an issue with the system. You should not have to take salt test strip readings too often, as salt does not dissipate from the spa. I encourage a call into our customer service team by dialing 1.800.999.4688, press 8432, and ask to speak with one of our knowledgeable representatives. We are more than happy to help!
Review 383 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Ellen55
fromHamilton Ohio
Age:45-54
Gender:female
a true lifesaver
PostedJune 17, 2015
Due to the type of job I have, the hot tub is truly a lifesaver. Many days after very arduous physical activity from my job, I have use the hot tub as a theraputic tool. It has help reduce/avoid injury. After surgery to correct a fractured/dislocated ankle, I used the hot tub to help regain range of motion following the removal of a cast after 6 weeks. It truly helped speed the time for complete recovery.
Response from HotSpringBy Ben, Customer Service, June 18, 2015
Hi Ellen55 - Your testimony is powerful! Thank you for being honest and sharing how the Jetsetter model spa has helped with your swifter recovery, especially with the demands of your job!! We truly value and appreciate stories shared like this! Wishing you many more years of enjoyment with your Jetsetter spa!
Review 384 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Haas
fromJamestown, ND
Age:35-44
Gender:male
Best Tub Purchase
PostedJune 16, 2015
This is my third tub purchase so far and the best. Easy to take of and operate.
Review 385 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
popeye
fromFairview, TX
Very happy with it.
PostedJune 16, 2015
Great warranty service. Circulating pump failed and was replaced efficiently at no cost, no hassle.
Review 386 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Cherokee9
fromLongview, Tx
Age:Over 65
Gender:male
Good for Arthritis Patient
PostedJune 16, 2015
My wife has severe Rheumatoid Arthritis and the best relief if from spending time in our Hot Springs Hot Tub
Response from HotSpringBy Ben, Customer Service, June 19, 2015
Hello Cherokee9 - Thank you for this wonderful testimony - so happy to see your wife gains relief from her Rheumatoid Arthritis, when soaking in your Hot Spring Jetsetter spa!
Review 387 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
David
fromTroy, Ohio
Age:45-54
Gender:male
Jetsetter
PostedJune 16, 2015
Our spa is 4 years old and looks brand new! Caring for it is easy and we opted for a salt system! The salt system is extremely easy to manage with minimal effort! The water looks crystal clear all year long and it may be our climate in Ohio but I basically add 1/2 chlorine weekly and that's it?
Changing the water is an easy process and keeps the water perfect! I do it twice a year even though they recommend more we are not in the spa enough to constitute that !
My wife and I just love it! HotSpring is definitely the Mercedes Benz of spas! The quality is awesome and I would buy another if we decide to go bigger! This is perfect for the two of us!
Changing the water is an easy process and keeps the water perfect! I do it twice a year even though they recommend more we are not in the spa enough to constitute that !
My wife and I just love it! HotSpring is definitely the Mercedes Benz of spas! The quality is awesome and I would buy another if we decide to go bigger! This is perfect for the two of us!
Response from HotSpringBy Peggy W., Customer Service, June 17, 2015
Thanks for a terrific review of the Jetsetter and ACE water care system. As you've said, the water care system is easy to maintain with a minimum of effort. Using the ACE system will actually allow you to keep the same water in the spa for a year or more. Happy Hot Tubbing!
Review 388 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Rancher1869
fromSanta Cruz County, CA
Age:Over 65
Gender:female
Better than medicine
PostedJune 15, 2015
I love to soak in my Hot Spring hot tub for a half-hour before bedtime to relieve sore muscles and aching joints. I live and work on our ranch, am an advanced senior citizen, and a good soak in 105 degree water is my salvation. I don't take any medication to help me sleep because soaking in the hot tub works better and is better for me than sleeping medications. Love my Hot Spring spa!
Response from HotSpringBy Marianne, Customer Service, June 17, 2015
Hello, and thank you for taking the time out of your busy work day to let us know how much your Jetsetter spa is helping you with your aches and pains. That is GREAT! We love to hear great news like that! Enjoy your spa for many more years to come.
Review 389 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
obwhan
fromOak Harbor
Best tub I have had
PostedJune 15, 2015
This is a great tub on all counts cleans easy and maintenance easy
Response from HotSpringBy Ben, Customer Service, June 17, 2015
Thanks for sharing Obwhan - we strive to make your Hot Tub ownership the best experience ever - including the regular maintenance and chemical management. So happy to hear your enjoying your Hot Spring Jetsetter model spa!
Review 390 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Vanisle
fromVancouver Island BC Ca
Age:45-54
Jettsetter Hotspring
PostedJune 15, 2015
I received this on my 50 th Birthday and am now turning 55 . I absolutely love it and have not had any problem with it . I think eventually we will up grade to the saltwater system but that is just a preference . I give my Hot tub 5 stars !
Response from HotSpringBy Ben, Customer Service, June 17, 2015
The best birthday present ever, how awesome! So happy to hear you have enjoyed your Hot Spring Jetsetter Spa over the last 5 years... The Ace Saltwater system is a fantastic way to manage your spa's sanitizer needs, providing crystal-clear, longer-lasting water. When your ready, contact your local dealer for the latest information on the Ace technology. Thank you for sharing, wishing you many more years of hot soaks in your spa!
Review 391 for Jetsetter
Overall rating
4
/
5
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
DrGary
fromWoodstock, GA
Age:Over 65
Gender:male
Jetsetter Review
PostedJune 15, 2015
ACE salt water sanitizing system is very good and easy to maintain.
Depth of seat where Moto-Massage is located is too deep to keep out of water; when sitting on bottom (I'm 5'8" so not necessarily short) I end up sitting on the bottom with my head under water. I have tried finding something to be able to sit on to raise myself up, but everything I find floats and thus it's hard to keep at a point to sit on.
Response from HotSpringBy Jaclyn, Customer Service, June 17, 2015
Thank-you for being a part of the Hot Spring family, Hot Tubber! Great to read the ACE salt water system has worked so well for you. In terms of seating in your current Jetsetter model, feel free to give us a call, as we may have more suggestions. Our toll free number is 800-999-4688, extension 8432.
Review 392 for Jetsetter
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
countrypeople
fromarkansas
Age:Over 65
Gender:male
soothing waters
PostedJune 15, 2015
We have been very satisfied with our spa and especially with their customer service when we had a previous problem. They handled the problem with professionalism and courtesy. Many thanks to the customer service lady who helped us immensely.
Response from HotSpringBy Jaclyn, Customer Service, June 17, 2015
Thank-you for the feedback, Hot Tubber! I'm sorry you had an issue with you Jetsetter, but thrilled you were satisfied with the customer support you received.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 393 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
relaxingnthetub
fromMontana
Age:55-65
Gender:male
Our Second HotSpring Spa
PostedJune 15, 2015
We owned a HotSpring Spa while living in Alaska. Upon moving to the lower 48 and retiring, we chose the JetSetter for our new spa which is just the right size for the two of us. I have found the HotSpring's spas to be of high quality, very reliable and economical to operate.
1 of 1 found this review helpful.
Response from HotSpringBy Ben , Customer Service, June 17, 2015
Wow, congratulations on your recent relocation and retirement! These spas were made for all types of climates! Thank you for sharing your feedback on your 2nd Hot Spring spa - wishing you both many more soaks in your Jetsetter spa!
Review 394 for Jetsetter
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Alveno
fromColfax wa
Age:Over 65
Gender:male
great spaw
PostedJune 15, 2015
It takes very little chemicals with the silver inizer
1 of 1 found this review helpful.
Review 395 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Dennis
fromBig Sur, CAlifornia
Age:55-65
Gender:male
Great way to relax
PostedJune 15, 2015
We use our spa almost every day. It is a great way to relax and watch the sunset with a nice glass of wine. It’s also great after a long day working in the yard has worn us out and made our muscles ache. We look forward to turning it on and climbing in!
Response from HotSpringBy Jaclyn, Customer Service, June 16, 2015
Thanks for the feedback on your Hot Spring Jetsetter model spa. What a treat to know your spa is ready for relaxation after a long day. May you have many years of enjoyment in your spa.
Review 396 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Buffalo52
fromWaco, tx
Age:55-65
Gender:female
35 + years of owning a Hot Springs spa
PostedJune 15, 2015
For 35 years we have owned a Hot Springs Spa. Our first spa was a Prodigy we now own a Jet Setter. Each time we moved to a new house we bought a new spa. We have stayed with the Hot Springs brand because it is true, "you get what you pay for". Durability is a key feature of their spas. Friends own lesser brands and they are constantly having to have them worked on. We use our spa daily, yet it does not reflect wear & tear.
Response from HotSpringBy Jaclyn, Customer Service, June 16, 2015
Wow, what a testimony! Thanks for being a part of the Hot Spring family for all these years! We sincerely appreciate your loyalty to our brand. May you continue to enjoy your spa for many years to come.
Review 397 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bearhunter
fromLittle Rock, AR
Age:Over 65
Gender:male
Perfect size
PostedJune 15, 2015
Perfect size for a single, but big enough for entertaining. GREAT massage features. I bought my first Jetsetter, but when I sold the house, the buyers insisted the hot tub stay with the house. So, I bought another for the new house. Still love it!
1 of 1 found this review helpful.
Response from HotSpringBy Ben, Customer Service, June 17, 2015
What a great share - thank you for your awesome feedback on the "Perfect Size" spa! We are grateful for your continued patronage, happy Hot Tubbing!
Review 398 for Jetsetter
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
1
/
5
Darlee58
fromAtlanta, GA
Age:55-65
Gender:male
Beware of ACE Salt System
PostedMarch 31, 2015
There's no question that HotSpring spas are nice spas, but the ACE system simply doesn't work. For the price one pays for a HotSpring spa, it should work perfectly. Mine has never worked properly and I've recommended the spa to 3 other who have bought with ACE. Two of them have had trouble with the ACE system and the other hasn't been delivered yet. I recommend purchasing a less expensive spa that doesn't offer ACE or similar systems.
2 of 2 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, March 31, 2015
Thank you for reviewing your Jetsetter spa; glad to hear that you like the spa. Sorry to read that the ACE system has proven challenging for you. We have thousands of satisfied ACE users, but we recognize that it's not for everyone. You do have several other choices of water care to choose from. Talk to your dealer or give our toll-free number a call to discuss the many options with a Customer Service rep. 1-800-999-4688, ext. 8432.
Review 399 for Jetsetter
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Pamela
fromFlorence, KY
Age:55-65
Gender:female
Jetsetter Rocks!
PostedDecember 18, 2014
I bought a Hot Springs Jetsetter back in late 2012. When I lived in Chicagoland it was inside and I loved the used of it. Checked the water about once a month. My local dealer did tests on the water for me with no charge. Just followed their directions to keep chemical levels correct. I've had two back surgeries, so I use my tub when my back is hurting.
Quality is wonderful. I have a motor replaced and didn't even know it was a problem. The service guys showed up with a new motor and replaced it very quickly. It was an issue with that particular motor. I didn't have any issues with it before it was replaced.
I know live in KY and moved my Jetsetter with me. Currently it is in my garage and not hooked up. Can't afford to have the power installed until I find a full time job. I'm missing my tub tremendously. I will have it installed in the garage since I want to keep it indoors, and I have more room than I need.
I'm glad I bought from Hot Springs and not a competitor. I love all the jets and included lighting features. I would buy Hot Springs again without even thinking about it. Best purchase ever.
2 of 2 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, December 19, 2014
Thanks for singing the praises of the HOT SPRING Jetsetter model spa! I hope that you can get it set up soon to again enjoy the benefits of hot water therapies on sore joints, aching muscles and to promote post-op healing. Cheers!
Review 400 for Jetsetter
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
NCrunner
fromUnited States
Age:35-44
Gender:male
Zero Customer Service or Suport
PostedNovember 24, 2014
Purchased the Jetsetter in March of this year. 1 month after purchase, unable to maintain water quality. The dealer originally set the tub up. Stayed clear for 4 weeks. For the past 8 months we have been unable to maintain water quality. Dealer has been back out to drain, clean and refill. However, the water quality is unchanged. Have spent over 400.00 in chemical supplies with no change. We now have to clean the filters weekly just to maintain moderate cloudiness. Dealer assures us that we are not the issue. Water samples were taken 90-days ago. To date there has been no customer support from Hot Springs/Watkins. I would not suggest this company for the lack of customer service/support. After working with the dealer they have been in contact with Hot Spring/Watkins citing that someone would call us that day or within a few days. In 8 months we have not received any communications from Hot Springs/Watkins other than to tell us they are testing our water.
6 of 6 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, December 1, 2014
Thanks for reviewing your spa experience, SG. Per my phone call to you last week, we have confirmed that the water quality issues have not been caused by the spa and that Watkins has worked with your dealer to resolve the matter to your satisfaction. Watkins appreciates your spa purchase and will remain available to assist as needed.