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hotspring Prodigy
Prodigy
Overall rating:
4.6
/ 5
187 out of 202(93%)reviewers recommend this product.
Customer reviews for Prodigy
Review 401 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Painter
fromBurlington, Washington
Second best purchase I ever made, besides my recliner.
PostedJanuary 27, 2013
Just the right size for us. Good quality tub. Glad I got the hinged cover.
2 of 3 found this review helpful.
Review 402 for Prodigy
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
jcg
fromVermong
Internal leaks are v. costly to repair
PostedJanuary 25, 2013
We've had our Prodigy for 9 years. We use it 3 times per week 9 months /year. Until Jan 2013, no major maintenance issues ( except replacing the circuit board after 8 years ). However this yr it developed an "internal" leak. The tub must be taken to an authorized dealer for repair. Cost estimate will exceed the value of the tub AND there is of course no guarantee that a future leak may develop elsewhere. We were given an repair estimate of between $3,500 -$4,500
We are in the process of evaluating other manufacturers whose Hot Tub Spas, should they develop an internal leak, can be repaired on site at far less cost. We have been told the avg life of these spas in Vermont is about 10 years. We have been given an estimate for a new Prodigy, delivered, of $9,000. The cost of owning the Spa becomes about $1000 per year, not counting utility costs and maintenance. Watkins Mfg has said the 2013 model is much improved from the one we purchased 9 years ago. If so, why is their guarantee limited to the original 5 years. When asked, they did not provide a satisfactory answer.
We are in the process of evaluating other manufacturers whose Hot Tub Spas, should they develop an internal leak, can be repaired on site at far less cost. We have been told the avg life of these spas in Vermont is about 10 years. We have been given an estimate for a new Prodigy, delivered, of $9,000. The cost of owning the Spa becomes about $1000 per year, not counting utility costs and maintenance. Watkins Mfg has said the 2013 model is much improved from the one we purchased 9 years ago. If so, why is their guarantee limited to the original 5 years. When asked, they did not provide a satisfactory answer.
5 of 5 found this review helpful.
Response from HotSpringBy Peggy Watson, Customer Service, January 28, 2013
Good morning! I have read your comments with much interest and would like to know more, but there is no email address listed for you. Most repairs can be done where the spa sits. If your spa is outdoors and the ambient weather is not conducive to an on-site repair, the optioins are to move it to an enclosed warehouse where there is temp control or wait to do the repair on-site until better weather arrives. I will be glad to address all of the issues you have if you would will email me at Watkins. My email address is [email protected]. Since you've had a great 9 year run with the spa, let's see what can be done to get it repaired and back into great worknig order for you in a short time! Best regards, Peggy W.
Review 403 for Prodigy
Overall rating
4
/
5
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
gt1948
fromMillington TN
Age:55-65
Gender:male
Chemical use?
PostedJanuary 9, 2013
I like the spa and have had it now for two months. My concern is with the confusing instructions on using chemicals for sanitation.
I use the spa daily.
I use the spa daily.
The manual list instruction that are contrary to the instruction labeled on the filter lid. My dealer who has been excellent provided a different set of instructions.
Review 404 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Virgil
fromWatkinsville Ga
Age:55-65
Gender:male
Great Value - Great hot tub
PostedJanuary 8, 2013
We have had our Prodigy since the summer of 2008. We love it!
Products related to my review
Prodigy
(482)1 of 1 found this review helpful.
Review 405 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Rondo
fromGreen, OH
Prodigy Spa - Very Happy
PostedDecember 28, 2012
We are first time spa owners - We have quickly found the Hot Springs spas are probably the best on the market for the money - We probably spent more than we intended but we are very satisfied so for.
2 of 4 found this review helpful.
Review 406 for Prodigy
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
cred1492
fromNorman, OK
Age:55-65
Gender:male
Top shelf spa
PostedDecember 27, 2012
I have been the owner of three spas over the years. My Hot Springs Prodigy is by far the best I have ever owned. The ease of care and maintenance is excellent but most importantly the comfort and message is out of this world!
Products related to my review
Prodigy
(482)1 of 1 found this review helpful.
Review 407 for Prodigy
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Alan32
fromSaint Louis, MO
Age:35-44
Gender:male
Great hottub
PostedDecember 24, 2012
Perfect size for 2-4 people. Easy to use and way more relaxing than we imagined. Great quality. Hot Springs quality is second to none.
1 of 2 found this review helpful.
Review 408 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
G-Man
fromJacksonville, Florida
Age:55-65
Gender:male
Second Purchase
PostedDecember 22, 2012
Great Service and support from our dealer.
Like this unit purcased the fall of 2007 better then the one purchased 1995 no moving parts.
Only problem is with the cover , some how it leaked and filled with water. Was a mess to remove and dis-assembly. Found the threading material used to sew the cover falled along with the cover material cracking. Was able to rebuilt and hand stiched with a waxed base cord.
Like this unit purcased the fall of 2007 better then the one purchased 1995 no moving parts.
Only problem is with the cover , some how it leaked and filled with water. Was a mess to remove and dis-assembly. Found the threading material used to sew the cover falled along with the cover material cracking. Was able to rebuilt and hand stiched with a waxed base cord.
Review 409 for Prodigy
Overall rating
1
/
5
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
hmoprodigy
fromBuck County, Pa
Prodigy nothing but problems
PostedDecember 16, 2012
We purchased our Prodigy April 2011 and have had so many problems with it that it is no longer fun to use. Previously we had the Classic and never had a problem for twenty years. We have the Ace salt system which comes with a submersible module that produces chlorine from the salt in the water. For the first nine months or so we had great difficultly getting the tub to detect enough salt to produce chlorine. The dealer/manufacturer replaced the salt cell four times before discovering that there was a defect in the design of the intake pipe that the salt cell is placed in. A new pipe was supplied and this solved the salt detection problem. It was a very frustrating nine months dealing with the dealer because they immediately believed that I did not know how to treat the water despite the fact that I owned a spa for twenty years. Now that the spa is producing chlorine I find that it is producing too much chlorine and is difficult to control. I now have the spa settings at the minimum use level and spa size and the tub is still producing too much chlorine. Another problem is that the sealant used to seal the jets is bleeding out from around the jets and makes a mess on the surface and has fouled the filters as well. We are very frustrated owners and regret our decision to purchase this product.
6 of 6 found this review helpful.
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, Marketing, December 18, 2012
Dear Prodigy Hot Tubber,
We’re sorry for all the issues you have had with your ACE system and sealant in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber
We’re sorry for all the issues you have had with your ACE system and sealant in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber
Review 410 for Prodigy
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Jan
fromNovato, CA
Age:55-65
Gender:female
Worst Hot Tub Ever
PostedNovember 19, 2012
In three years, our Prodigy hot tub has had two leaks. One they could fix on site and the other they had to remove it from our back yard which meant dismantling our fence.
Two leaks in three years is ridiculous. We do not recommend Hot Spring Spas nor will we ever purchase one again.
4 of 7 found this review helpful.
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, November 27, 2012
Dear Prodigy Hot Tubber,
We’re sorry for all the issues you have had with leaks in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber, Marketing
We’re sorry for all the issues you have had with leaks in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber, Marketing
Review 411 for Prodigy
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
ncm
fromSanta Rosa
Age:45-54
Gender:female
Absolutely worth the spend
PostedNovember 8, 2012
our tub was worth the spend we love it !! the help and support we got from Maureen was unbelievable.
1 of 1 found this review helpful.
Review 412 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Doctor Dave
fromVA
Age:Over 65
Gender:male
Relaxing in Style
PostedOctober 24, 2012
Before purchasing a hot tub we asked many people to tell us the best hot tub there was. There are many companies to choose from, but invariable we were told Hot Springs was the best. We chose the Prodigy because of size and efficiency. It has turned out to be a perfect fit for us. It has given us several years of wonderful relaxation and has helped with back pain and muscle soreness besides. We love our Prodigy by Hot Springs.
3 of 3 found this review helpful.
Review 413 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
sgt719
fromPine Bush NY
Age:45-54
Gender:male
Best Purchase Ever
PostedOctober 16, 2012
We purchased our Prodigy hot tub this past summer. After researching many spa brands we chose the Hot Spring as a truly well made American product . The Prodigy has been a fantastic investment for our health and relaxation. I am delighted with how easy it is to maintain water quality with the Ozone system and Silk Balance. Every time we open the cover we have crystal clear water. The Prodigy heats up extremely fast and is very energy efficient. We highly recommend the Hot Spring brand to others and look forward to many years of enjoyment ..
4 of 4 found this review helpful.
Review 414 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
BB28
fromIndiana
Age:55-65
Gender:female
Would Buy It All Over Again
PostedOctober 9, 2012
We bought the Prodigy seven years ago. Aside from replacing the side lights/jets assembly (covered under warranty) about three years ago, we have had no problems whatsoever. It took me a while to get the hang of water maintenance but it really is quite simple. Our vinyl lid was damaged during a heavy ice storm one winter and now needs to be replaced. We have spent many enjoyable evening in our spa and the Prodigy is just large enough to fit five. Would definately buy this brand again!
2 of 2 found this review helpful.
Review 415 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
psu
fromUnited States
Age:45-54
Gender:male
Top Notch Product
PostedSeptember 28, 2012
Hot Spring Prodigy is a great mid size tub. Plenty of seating options and very well made. You will not be disappointed with the hot tub. I especially like the dual electrical option as well.
2 of 2 found this review helpful.
Review 416 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
bminish
fromKing, NC
Age:45-54
Gender:female
Just what we needed
PostedSeptember 25, 2012
We just got our Prodigy and loving every minute of it. The setup and maintaining of this spa is as easy as 1,2,3.
We would highly recommend this spa for any anyone and it can accodomate 4 others to enjoy it with you.
We would highly recommend this spa for any anyone and it can accodomate 4 others to enjoy it with you.
2 of 2 found this review helpful.
Review 417 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Cayenne
fromTemecula, Ca
Age:55-65
Gender:female
Love our Portable Spa
PostedAugust 27, 2012
We purchased our portable spa from Valley Hot Spring Spas in Murrieta, Ca less than a year ago and just love it! It is the first portable spa we have owned. It is very little maintenance and we are completely happy with our purchase.
0 of 2 found this review helpful.
Review 418 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
littlebit
fromFl
Age:55-65
Gender:female
Bucket List
PostedAugust 12, 2012
Best money I ever spent! Last item on my bucket list.
2 of 3 found this review helpful.
Review 419 for Prodigy
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
David2012
fromOlympia Wa
Age:45-54
Gender:male
Couldn't live without it.
PostedAugust 3, 2012
This is the 3rd hottub I have owned in the past 23 years and my second Hot Springs model. Deciding to buy From Olympic Hot Tub Company was a great move, They made it so easy for me, they delivered it and set it up. When I bought this tub I downsized to the Prodigy and it has turned out to be the perfect size for me. It is so easy to maintain the water quality with the ozone system and Silk Balance, Everytime I open the cover I have bright crystal clear water. The variety of jets on this tub makes it so I and relax and have the massaging action anywhere I need it.
I highly recommend Hot Springs Hot Tubs and Olympic Hot Tub Company To everyone in the Pacific Northwest.
I highly recommend Hot Springs Hot Tubs and Olympic Hot Tub Company To everyone in the Pacific Northwest.
5 of 7 found this review helpful.
Review 420 for Prodigy
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Michael
fromSmiths Station, AL
Age:55-65
Gender:male
Nov 2003 Prodigy was/is poor quality or a lemon
PostedAugust 1, 2012
First yrs with this tub - control panel went out (wouldn't cut off), Secondary panel on tub had to be replaced, pump was replaced, heater circuit board replace (with new design that wont' burn out like the original but wasn't covered - warranty was out), I replaced diverter valve after it broke, Leisure Lifestyles, Columbus, GA said when it was still under warranty that the diverter valve not covered. While under warranty the base (plywood?) was dropping down. Leisure Lifestyles had to drain, carry in, repair and 'refoam'? - fortunately Tech had prior approval from Hot Springs cause once picked up they wanted to renig on repair. Mike w/technical support at Leisure is about all I could recommend from Leisure Lifestyles or Hot Springs. Recently replaced ozonator with JED103 which I hear my dealer uses as a cheaper alternative to the HotSprings Ozonator. Dealer wanted $160 for JED103 + $80 to install (if my memory serves me). I purchased unit for $99 online and replaced for $0. I'm waiting on rotary jet (from internet site) now 'cause store don't stock and couldn't order over the weekend but I could on line with another vendor. WITH ALL THE PROBLEMS, I can say I've enjoyed my Prodigy. BUT there is something wrong with quality of this tub. I actually think I got a lemon or one that was abused during production 'cause first few yrs I had nothing but problems. Pump making noise - was told I'd have to pay and if Hot Springs determined that I didn't have build up because of chemicals. So I guess soon I'll have to pay for pump. Now have issues which I'd assume common with aging stuff but I'm getting better at home repairs - - - can't afford your local dealer, prices or labor. All said I would have mixed feelings on whether to recommend to friend or not. Same would be true on next purchase for this household. I would certainly do much searching on internet for reviews of other hot tubs before 'settling' for a Hot Springs Prodigy again - - - THOUGHT I WAS BUYING A CADILLAC and believe it was a dang GM product.
1 of 1 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had these issues. Your local Hot Spring dealer and our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team tries to reach out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432