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hotspring Sovereign
Sovereign
Overall rating:
4.5
/ 5
177 out of 202(88%)reviewers recommend this product.
Customer reviews for Sovereign
Review 381 for Sovereign
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Eric
fromflorida
Gender:male
:(
PostedMay 22, 2015
We were happy at first but only a few months in we are having software or electrical issues and it doesnt seem like it will be repaired anytime soon. Not confidence inspiring to say the least.
Response from HotSpringBy Peggy W. , Customer Service, May 26, 2015
Good morning! Thank you for the 2nd posting about your spa. As you and I have already been in email contact about the spa, I will continue to work with you and your dealer to resolve the keypad issue on your 2015 Sovereign spa.
Review 382 for Sovereign
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Eric
fromIndialantic
Age:45-54
Gender:male
Electrical issues
PostedMay 21, 2015
Hot tub is comfortable, I am uncertain about the quality of the tub since we are having electrical problems only a few months in. I get the impression a fix is going to take several weeks if we are lucky. Not what I paid $9500 for.
Response from HotSpringBy Peggy W. , Customer Service, May 22, 2015
Thank you for writing about your spa ownership experience. I'd like to know more details to see what I can do to regain your confidence in the product. I will write to you directly as I believe we can resolve the issues and get you back into the spa promptly.
Review 383 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Rkymtnhi1
fromUnited States
Age:45-54
Gender:male
Hot Springs Brand - My Top Pick!
PostedMarch 8, 2015
I'm on my third Hot Springs Spa in the last 20 years! When asked about my spa from potential buyers, I steer them to Hot Springs Brand for the following attributes: Therapeutic benefits and how Hot Springs builds individual seating positions for each area of your body/muscles, Outstanding service after the sale - even though it is rarely needed. I'm on my third Hot Springs Spa - 1 Envoy and 2 Sovereigns - Love them and so do my neighbors kids and the buyers of my homes when I move.
"Why take a two week vacation when you can vacation in your own backyard 365 days a year" - my favorite HS advertising tag line and it's true.
1 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, March 9, 2015
Thank you for your review. Glad to know you are an avid Hot Spring owner and Hot Tubber. It always makes me happy to know that people are enjoying their hot tub and find it beneficial. Hot Spring is a great way to spend a vacation soaking and relaxing. Wishing you many more years of hot tub enjoyment.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 384 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
HomeOwnerMan
fromFlemington, NJ USA
Age:45-54
Gender:male
10 Years with a Sovereign - A Look Back
PostedNovember 24, 2014
As I was cleaning my spa today I realized we have had it for over 10 years now. The time flies. And I realize it has been so easy to care for that it doesn't seem that we have had it for that long.
in 2004 we were rebuilding our deck and decided that we would include an area for a hot tub. We are so glad we did. We decided on Hot Springs after looking at spas from many different manufacturers and talking to experienced spa owners. We chose a Sovereign which seemed about the right size for our lifestyle. We opted against an UV ozonator at the time because we had heard that their useful life of the UV bulb was short.
We started with the Baqua chemical system and used it for several years, but it was tricky with our hard water and we never had a crystal clear spa. About 5 years ago we installed a retrofit ozonator which no longer work by UV light, and switched to chlorine. We instantly had crystal clear water and haven't looked back. It is very inexpensive and keeps the water very clear months.
Over the years we have had very few repairs with the Sovereign, and most were covered under warranty. And we never even noticed a blip on our energy usage. Most impressive is that snow remains on the cover, if undisturbed, for as long as it does on the surrounding deck.
Our shell is still in perfect condition so we expect to get many more years out of the hot tub. But when we replace it, it will be with a Hot Springs.
1 of 1 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, December 11, 2014
What a wonderful, thoughtful review of the Sovereign spa! Thanks for that. Glad to hear that you discovered the ease and benefits of an ozonator on the spa. This is a great oxidizer that allows you to use less chemical granules to keep the spa sanitized. If the snow buildup on the cover is wet snow, we do recommend brushing it off so that it does not soak into the cover over time. If you have a photo or two of this lovely spa setting, please consider posting them on our Facebook page; we'd love to see them there!
Review 385 for Sovereign
Overall rating
3
/
5
Comfort:
2
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Dot
fromCape Cod, MA
Age:55-65
Gender:female
Disappointed in the 2014
PostedAugust 13, 2014
We are the proud and pretty happy owners of a 2013 Sovereign at our Fl residence. Based on that experience and being told repeatedly in both locations that there were really no changes, we bought a 2014 for our summer home. Sadly there were lots of changes and they are almost all for the worse. No second control panel. Color choices are much fewer and much less interesting. Very noisy diverter control (HS techs know about it and have no solution to offer), new up adjustable calf jets added to the lounger which prevent you from staying down in the lounger, no foot ledge in the lounger, so it is no where near as comfortable as the 2013 lounger. Cup rests on the rim were completely eliminated. The metallic rings around the ylittle, non-adjustable jets pop off at random (this happens on the 2013 also). Screw covers from the Moto-massage don't stay on. Dealer suggests gluing them in place! Quality is surprising poor for one of the top rated hot tub makers in the country. I wonder if they are falling on hard times.
On the plus side, this one came with the ceramic filters which can be cleaned in the dishwasher, but are much pricier to replace. The fountain feature is way cooler than in the 2013.
I'm also disappointed in the dealer/service. They appeared to have no information about what was different in the 2014 other than the choice of colors. This was the first 2014 they ever saw and it was installed in early July. They were kind of flying blind trying to fiddle with the noisy diverter control. Either they weren't given any updated info (shame on Hot Spring) or they didn't bother to review it (shame on them).
I am looking forward to going back to FL and last year's model where we don't have to turn the diverter control constantly, because the Moto-Massage works fine in the middle position. Our theory is that with the addition of the new calf jets, the massager can't get enough power unless the other jets are turned off. In the 2013, it doesn't require that.
3 of 3 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, August 22, 2014
Thanks for writing to Watkins about your 2014 Sovereign. You did not mention when you made your purchase, but Watkins announced those specific spa design changes to all authorized dealers in mid-February; we also advised that the 2013 Sovereign would remain available approximately 3 weeks past March 17th. I am sorry that your dealer did not share that with you. I will contact your dealer on Monday as we do have a fix for the issues you mentioned. Though I can't change the shape of the spa, I certainly can work with the dealer to resolve the issues you have raised. I will send you an email to the address you've provided and will remain available to assist as needed.
Review 386 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
LoisLane
fromSonoma County, CA
Age:45-54
Gender:female
Still going strong after 14+ years
PostedJuly 24, 2014
Bought my Sovereign in May 2000. I still love it, and it is still going strong! I have had very few problems with it. Probably only spent 500 for maintenance over the 14 years, and I was able to do some things myself. The temp buttons on the control panel were not working, so I was able to pull the panel myself, and fix it, with a little female ingenuity! I think I also replaced the circ. pump, myself! When I have had to use the company to fix a problem, it was easy-breezy to get them here, and reasonable in cost.
It is still energy efficient.
Did I mention how much I love my hot tub?
It is still energy efficient.
Did I mention how much I love my hot tub?
Response from HotSpringBy Peggy W., Customer Service , July 28, 2014
Wonderful "can do" approach to life in general...and a great spa review! Thanks for taking the time to share what many people know about their Hot Spring Spa...with a good water care and maintenance routine, your spa will provide you with years of the hot water relaxation and jetted therapies for which it is intended. Happy Hot Tubbing!
Review 387 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Polly
fromClyde, TX
Age:Over 65
Gender:female
Quality
PostedJuly 10, 2014
I purchased a home that came with the Sovereign. It was then about 8 years old and I was amazed at the fact that it looked brand new. I have had it now 5 years and have found it to be a great source of relaxation, and entertainment. Easy to maintain and energy efficient, And.........it still looks new!
Review 388 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Terri63
fromMilbank SD
Age:45-54
Gender:female
Wonderful!
PostedJune 1, 2014
We love our new Sovereign...but as I sit in in after a long day on my feet, I think how nice it would be if it had more jets for the feet.... because that's always the part of me that hurts the most. If we even buy another spa, that's definitely a feature I'll look for. I use our spa 4-5 times a week and it is a wonderful therapeutic event... and a great place to catch up with my hubby.
Response from HotSpringBy Jaclyn, Customer Service, June 3, 2014
Thank-you for your feedback, Hot Tubber! We appreciate the foot jets suggestion and are continually making improvements to our tubs based on those customer suggestions. You’ve experienced some of the very best things about having a Sovereign at home…relaxation at the end of a hectic day and a place to spend quality time with your special someone.
Review 389 for Sovereign
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
JF56
fromWash,D.C.
Age:55-65
Gender:male
Enjoying our first day
PostedMay 30, 2014
One small problem, corrected by our dealer the next day!
Gotta run to soak in it!
Gotta run to soak in it!
Response from HotSpringBy Vanessa, Customer Service, June 6, 2014
Love your feedback! Thank you for taking a moment in between Hot Tubbing.
Hot Spring dealers are knowledgeable and service ordinated, happy to hear they took care of you right away.
Congratulations! on your new spa and we thank you for your 20+ years being a Hot Spring owner.
Hot Spring dealers are knowledgeable and service ordinated, happy to hear they took care of you right away.
Congratulations! on your new spa and we thank you for your 20+ years being a Hot Spring owner.
Review 390 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
will1209
fromBethlehem ga
Age:25-34
Gender:male
Best thing in my life next to my wife
PostedMay 11, 2014
First hot spring spa I've owned. Grew up with Sundance and can't stand them. Saw the light as they say and we researched on all the brands every time we did it we would lead back to yall. It's easy to use its relaxing and fun water care is a breeze. The quality and craftsmanship is so wonderful. I'm a proud sovereign hot springs owner and will be a hot springs owner foe life can't ask for any thing better.
Response from HotSpringBy Vanessa , Customer Service, May 14, 2014
Wow! Thank you for your feedback.
We are privileged to provide you with an amazing Hot Tub experience.
Thanks again for the wonderful compliment.
We wish you many years of Happy Hot Tubbing!
We are privileged to provide you with an amazing Hot Tub experience.
Thanks again for the wonderful compliment.
We wish you many years of Happy Hot Tubbing!
Review 391 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Herky
fromNewport, OR
Age:45-54
Gender:male
Compact quality...Love the Speakers!
PostedApril 30, 2014
Have had 4 Marquis Spas over the past 25 years...The Sovereign is the perfect size for us empty nesters. Upgraded to the speakers...like sitting in a nice warm concert!
Response from HotSpringBy Ben, Customer Service, May 1, 2014
Hi there Happy Hot Tubber, welcome to the Hot Spring family! So great to hear your feedback on the new HSS Sovereign spa and the entertainment system! Enjoy those concerts in your backyard!
Review 392 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Grampy F
fromJersey Shore
Age:55-65
Gender:male
Our Hot Springs SOVEREIGN Hot Tub was the best purchase in years!
PostedApril 9, 2014
My wife and I were very hesitant about buying a hot tub, we weren't sure we would really use it. However we started looking at various manufacturers and models out of curiosity. We were also considering a pool to enjoy with our grandchildren and their parents. We ruled out the pool after talking to friends our age due to the maintenance required. We then pursued Hot Tubs, many dealers gave us what I would call "car dealer pitches" - saying anything they could to get us to jump and buy their discounted tubs that were supposedly rated the best in the industry. Then I did my research and discovered that Hot Springs was by far the #1 rated Hot tub manufacturer with the best warranty , lowest energy usage and highest quality. to my surprise we had a Hot Springs dealer approximately 2 miles from our home. We went to see what they had, the dealer gave us some literature and and told us to look at the various models. So we saw the Sovereign Tub which was designed to comfortably sit 6 adults. We then asked about the features, the sales person/owner gave us a full description of the design of the hot tub and he inquired about our usage because he said he wouldn't sell us something that he felt would fit our needs. He told us about his personal usage and about many of his customers experiences, especially the therapeutic benefits. My wife and I were so pleased with what we heard that we decided that it would be a great buy for us. The dealer did give us a discount on a floor model with the full warranty. Within a week the hot tub was delivered, the electrician came and ran the necessary wiring and breakers needed. So after 1 night of letting the chemicals do their job we were ready to get in our tub. It was approx. 20 degrees out so we took towels and robes outside with us. I will never forget that night because since then we have have enjoyed the use of our hot tub on average 5 nights/week. It amazes me that we get in for 20-30 minutes, get out in 20 degree weather and are not freezing because our body temps are so warm. We are sleeping better and we haven't used heating pads to eliminate ongoing back pain and body aches! The hot tub is truly a must have for anyone that has muscle or body pains. The water maintenance is minimal and our electrical bill only went up by $21 a month! Our young grandchildren love going in with us and it is now a centerpiece of our outdoor home! We thank you Hot Springs for designing and manufacturing a great product!
2 of 2 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, April 11, 2014
What a terrific story and beautiful setting for your Sovereign spa! I'm ready to fly to the Jersey Shore,myself! Thank you for taking the time to shop and compare. You are learning what many Hot Spring owners know - that the spa is low maintenance, inexpensive to operate and a great gathering spot for family and friends. Here's to many years of hot water relaxation and family time in the spa!
Review 393 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
helo
fromCharleston SC
I love my hot tub
PostedMarch 4, 2014
Easy to maintain, amazing
Get the salt system, makes it almost maintenance free
Get the salt system, makes it almost maintenance free
Response from HotSpringBy Peggy W. , Customer Service, March 5, 2014
Great review of the Sovereign spa and ACE water care system. Yes, ACE does make water chemistry a breeze! If you have a photo or two of the spa setting that you'd like to share, please post it on our FaceBook page. Happy Hot Tubbing!
Review 394 for Sovereign
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Mr. 913
fromLenexa, KS
Age:35-44
Love it
PostedFebruary 19, 2014
Easy to care for, quality product, that gets almost daily. ACE system installed with no issues.
0 of 2 found this review helpful.
Response from HotSpringBy Marianne, Customer Service, February 27, 2014
Thank you for your review of your Sovereign Spa. So happy to hear you use your spa almost daily. The ACE water care is made for ease of use. Glad to know how much you enjoy hot tubbing! Welcome to the Hot Spring family.
Review 395 for Sovereign
Overall rating
5
/
5
Wisconsin
fromUnited States
Age:45-54
Gender:male
Very attractive and useful spa
PostedFebruary 17, 2014
I purchased my first Hot Springs spa 10 years ago, the same model, Sovereign. I just decided to upgrade to get the salt water system. I received that and a whole lot more. I love the look, the lights, the waterfall... I cant say enough about the attractiveness of this spa with all the reliability of Hot Springs.
Response from HotSpringBy Peggy W., Customer Service, February 26, 2014
Great review of the Sovereign and wonderful description of the many features of a newer model. If you have a photo or two of the spa that you'd like to share with other hot tubbers, you may post them on our Face Book page. Enjoy the spa!
Review 396 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
kennytap
fromVirginia Beach, VA
Age:55-65
Gender:female
An Enjoyment for everyone in the family
PostedFebruary 17, 2014
Our spa is used at all times of the day! We have enjoyed it even during the daytime (our 4 yr. old grandson loves to go in). My husband had knee surgery shortly after our tub was installed and it has been great therapy for him. What a nice retreat for all of us! The staff at Great Atlantic has been great in helping us get set up!
Response from HotSpringBy Vanessa, Customer Service, February 19, 2014
Thank you for your feedback!
I am thrilled to know that you and your family are enjoying your Hot Spring, Sovereign hot tub. The hot tub experience is truly a delightful retreat for all. As well as providing your husband with therapeutic relief, we wish him a speedy recovery. Great Atlantic is a wonderful dealer and as you know they truly care about their customers.
Welcome to the Hot Spring Family and Happy Hot Tubbing!
I am thrilled to know that you and your family are enjoying your Hot Spring, Sovereign hot tub. The hot tub experience is truly a delightful retreat for all. As well as providing your husband with therapeutic relief, we wish him a speedy recovery. Great Atlantic is a wonderful dealer and as you know they truly care about their customers.
Welcome to the Hot Spring Family and Happy Hot Tubbing!
Review 397 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Mike
fromBrandon, MS
Age:35-44
Gender:male
Great Purchase
PostedFebruary 3, 2014
We have really enjoyed our Sovereign Hot Springs Spa.
Response from HotSpringBy Vanessa, Customer Service, February 5, 2014
Thank you for your review. We are happy to know you are enjoying your Sovereign hot tub.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 398 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
javajeff
fromScarborough, Maine
Age:45-54
Gender:male
Great Buy!
PostedJanuary 25, 2014
I have had the tub several years and have never once experienced "buyer's remorse". I think I mad a great decision buying the tub and use it often. I purchased mine with a gazebo and love the privacy it adds. The kids love the tub too, and all of them have their favorite spots!
Very Pleased!
Jeff
Response from HotSpringBy Vanessa, Customer Service, January 27, 2014
Hello Jeff,
Thank you for your review. We are pleased to hear that you and your family are enjoying your new Sovereign hot tub. We would love to see photos of your gazebo and hot tub setting. Head over to the Hot Spring Facebook page to share, and you may just see your spa featured!
Welcome to the Hot Spring family and Happy Hot Tubbing!
Thank you for your review. We are pleased to hear that you and your family are enjoying your new Sovereign hot tub. We would love to see photos of your gazebo and hot tub setting. Head over to the Hot Spring Facebook page to share, and you may just see your spa featured!
Welcome to the Hot Spring family and Happy Hot Tubbing!
Review 399 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Ronhoosier
fromCharlotte, NC
Age:45-54
Gender:male
Happy B-day to my 13 Year Old Sovereign
PostedJanuary 21, 2014
I've owned my Sovereign since February 2001 and it's been a tremendous investment. Yes, like anything that's 13 year's old it's needed a little attention over the years. I've replaced filters, pillows, aux. control panel, ozone III controller (twice) and the Smart Jet valve and o-rings. Long staples were used to attach the siding when it was originally manufactured and some of those staples have fallen out. I've replace the cover a few times when the styrofoam inserts became water logged. But if any of us sat outside in the elements for 4,745 days without a break, faithfully kept almost 400 gallons of water circulated and warm and got ignored for periods of time that exceeded the manufacturer's recommended intervals, we too might show a little age.
I've found a few mice living in the control department but hey, if you were outside and it was 15 degrees, you might find a warm/dry place to "hide out" too. Sorry mouse lovers, traps and peanut butter took care of that issue.
If you're considering a Hot Springs unit, I highly recommend you find a spot that is elevated off the ground such as a properly engineered deck. I had an engineer architect a deck supported by nine individual foundation points under the spa. The decking prevents moisture from collecting and puddling around the base. Build a lanai over the unit and cover the lanai with a custom made canvas cover that allows moisture to drip through and not pool. The lanai and cover will protect your spa from the direct sun light, falling limbs, ice storms, etc... I lost my first two covers from falling limbs in the first two years. I figure the lanai has paid for itself over the years.
Overall, the unit has performed faithfully and like any complicated mechanism, it needs attention from time to time. Fortunately I'm a fairly "handy" individual and I've been able to do much of the work myself.
Response from HotSpringBy The Hot Spring Team , Marketing, January 23, 2014
Dear Hot Tubber,
Thank you for the tremendous detail and feedback. I certainly hope others learn from your review, and follow some of your recommendations. I'm thrilled to hear you have enjoyed your spa for 13 wonderful years, and that you continue to hot tub regularly. I'm sorry to hear there have been a few bumps in the road, but it sounds like your sense of humor and regular maintenance of your spa have created some innovative solutions.
We are here to support your ownership experience and answer any questions you may have. I certainly hope you don't have any more mice problems. Perhaps you need to hide some peanut butter and cheese on the other side of the yard :)
Thank you for being a Hot Spring Customer. We wish you many more years of happy hot tubbing!
Erica
The Hot Spring Team
Thank you for the tremendous detail and feedback. I certainly hope others learn from your review, and follow some of your recommendations. I'm thrilled to hear you have enjoyed your spa for 13 wonderful years, and that you continue to hot tub regularly. I'm sorry to hear there have been a few bumps in the road, but it sounds like your sense of humor and regular maintenance of your spa have created some innovative solutions.
We are here to support your ownership experience and answer any questions you may have. I certainly hope you don't have any more mice problems. Perhaps you need to hide some peanut butter and cheese on the other side of the yard :)
Thank you for being a Hot Spring Customer. We wish you many more years of happy hot tubbing!
Erica
The Hot Spring Team
Review 400 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Anonymous
fromClayton, NJ
Age:25-34
Gender:female
LOVE our Sovereign
PostedDecember 23, 2013
I am so happy to be able to write this review. I recently received a Hot Spring Sovereign. This was one of the BEST gifts I could have ever asked for. I use my spa at least 3-4 times a week. The relaxation that I get and the family togetherness makes it all worth it. Thanks so much to Springdancehottubs & Hot Springs Spas for having a wonderful product.
0 of 2 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, December 26, 2013
So nice to hear from you! Glad to hear the spa is a source of pleasure for you and the family. We'll pass the kudos on to the dealer. Happy New Year!