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hotspring Sovereign
Sovereign
Overall rating:
4.5
/ 5
177 out of 202(88%)reviewers recommend this product.
Customer reviews for Sovereign
Review 21 for Sovereign
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
BB
fromHouston, TX
Age:55-65
Sovereign rev
PostedDecember 20, 2024
This brand and this spa are over-hyped and overpriced. Go with a different brand that’s cheaper and operates easier.
By Customer Service Hot Spring Vanessa, December 23, 2024
Thank you for sharing your feedback. I'm truly sorry you're not satisfied with your spa experience. Your feelings are important to me, and I would love to understand more about your concerns to help improve things for you.
I look forward to working with you soon.
I look forward to working with you soon.
Review 22 for Sovereign
Overall rating
2
/
5
Comfort:
2
/
5
Quality:
2
/
5
Value:
2
/
5
Lissa
fromBig Bear Lake, CA
Age:55-65
Sovereign spa not what expected
PostedDecember 12, 2024
We recently purchased the Sovereign spa and had high expectations since this was the premium product and we paid a premium price. We have been so disappointed as the jets don't have sufficient power. The lounger jets are supposed to move up and down your back when on but when all jets are on, the lounge jets don't have sufficient power to move up and down. Also, when all the jets are on, the power from all the jets are not very powerful at all so you don't get the relaxation effect you would expect.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, December 23, 2024
I truly understand how important a relaxing and enjoyable spa experience is, and I’m genuinely sorry to hear that you’re finding the jets in your spa less than satisfactory. I recognize that everyone has different preferences when it comes to jet pressure, and we’re committed to helping you find the right balance for your comfort.
The Sovereign spa does have two jet systems, and I want you to know that jet system one is the only one that operates the Moto Lounger back jet. I’ll make sure to send you information about how to operate the jets, as I hope this will enhance your experience.
Thank you for taking the time to share your thoughts on your spa. Your feedback is invaluable, and I’m here to provide any support and information you need to make your hot tub experience more enjoyable.
The Sovereign spa does have two jet systems, and I want you to know that jet system one is the only one that operates the Moto Lounger back jet. I’ll make sure to send you information about how to operate the jets, as I hope this will enhance your experience.
Thank you for taking the time to share your thoughts on your spa. Your feedback is invaluable, and I’m here to provide any support and information you need to make your hot tub experience more enjoyable.
Review 23 for Sovereign
Overall rating
1
/
5
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
William
fromVista
Age:55-65
Junk , Uses to much power!!!!!!
PostedNovember 27, 2024
I bought a sovereign brand new. It had a lot of problems and the cost and the power usage I am ready to take it to the dump!!! I will never buy another one. I AM A MAD CUSTOMER!!!!!!!!!!
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, January 3, 2025
Oh no! I’m truly sorry to hear that your experience with the hot tub hasn’t been positive. I genuinely want to understand your concerns and see how I can help make things better for you.
Thank you for reaching out—I appreciate it. Please watch for my email, and I look forward to connecting with you soon.
Thank you for reaching out—I appreciate it. Please watch for my email, and I look forward to connecting with you soon.
Review 24 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Mictor
fromOcala, FL
Age:45-54
I love with our new spa!!!!
PostedOctober 6, 2024
We absolutely love our new spa. It's so user friendly and easy to maintain. We have been in it almost every night relaxing and enjoying the jets and lights!! Best purchase in a long time!!
Review 25 for Sovereign
Overall rating
1
/
5
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
sharon
frommassachusetts
3rd and last hotspring tub
PostedOctober 1, 2024
unfortunately The Hotspring brand is not what it used to be.
Customer service is not important for Mainley Tubs and Watkins
We purchased our tub in February 2024 for our 35th anniversary which was May 5,even though the tubs was in Maine it wasnt delivered until may 17th for Mainley tubs convience again not the customer.
After waiting for delivery our tub was delivered without the IQ system that was purchased in February.
The IQ system put in in July,but doesn't work,even after doing what was recommended.So for a tub that was suppose to be less work,relaxing is not.
I think the fact that there was no apololgy,only excuses tells you alot about what type of companies you are dealing with,nothing like we dealt with before.
we wont recommend hotsprings brand again ,and will encourage people who like our tub to purchase a different brand.
Customer service is not important for Mainley Tubs and Watkins
We purchased our tub in February 2024 for our 35th anniversary which was May 5,even though the tubs was in Maine it wasnt delivered until may 17th for Mainley tubs convience again not the customer.
After waiting for delivery our tub was delivered without the IQ system that was purchased in February.
The IQ system put in in July,but doesn't work,even after doing what was recommended.So for a tub that was suppose to be less work,relaxing is not.
I think the fact that there was no apololgy,only excuses tells you alot about what type of companies you are dealing with,nothing like we dealt with before.
we wont recommend hotsprings brand again ,and will encourage people who like our tub to purchase a different brand.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, November 20, 2024
Thank you so much for taking the time to share your experience with us. I understand how special it is to purchase a luxury spa for an important anniversary celebration, and I want you to know that we genuinely appreciate your feedback.
I spoke with your dealer and was relieved to hear that they have reached out to you and are providing valet service to help you relax and fully enjoy your spa. I sincerely apologize that your initial experience did not meet your expectations. Your concerns matter to us; I’m grateful you brought them to our attention. I genuinely hope you find joy and relaxation in your spa for many wonderful years to come.
I spoke with your dealer and was relieved to hear that they have reached out to you and are providing valet service to help you relax and fully enjoy your spa. I sincerely apologize that your initial experience did not meet your expectations. Your concerns matter to us; I’m grateful you brought them to our attention. I genuinely hope you find joy and relaxation in your spa for many wonderful years to come.
Review 26 for Sovereign
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Jordan
fromNashville, TN
Age:Over 65
Love The Spa
PostedSeptember 3, 2024
Very happy with my Hot Spring Spa. Easy to care for and Great support.. The process of buying the spa having an installed and getting it working, was a lot easier than I thought it .I would recommended to anybody on the fence about a spa.
Response from HotSpringBy Vanessa, Customer Care, September 19, 2024
Jordan, I am delighted that you find your spa easy to set up and enjoy. Together with your local dealer, we strive to provide a stellar hot tubbing experience. Happy Hot Tubbing!
Review 27 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bradley89
fromOhio
Age:55-65
Finally after all these years I took the plunge and bought a Hot spring.
PostedAugust 27, 2024
After 8 Hot tubs I finally bought a Hot spring. The moto massage has me sold. Water care is so easy. Wish I had done it years ago, but so glad I finally did it.
Review 28 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Hoffie
fromCatawissa, Pa.
Age:Over 65
Evening relaxation
PostedAugust 18, 2024
Almost every evening we wind down using our spa. Calculating $100.00 of use each day, (guessing cost of visiting a spa at a resort) we used up the first $3,000.00 of cost of spa. And it was only installed in June. Haven't use the heater, since we've been using the spa to cool down during the hot summer days and nights. The pulsating lounge feature is a BIG win as it really relaxes the back after a long day working in the yard. A daily 5-10 minute routine each morning has kept our spa clean and clear. Very little chemical additions needed. Couldn't be happier and feel the purchase was the best decision we made along with our new deck. Looking forward to using the spa with heat mode this fall and winter.
Review 29 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Retired
fromWest Virginia
Age:Over 65
Fabulous spa
PostedAugust 14, 2024
The whole experience of purchasing our Hot Spring Spa was done with ease. Credit goes to The Hot Tub Store of
Oak!and, Maryland. Very professional! We are so impressed with our new spa.
Oak!and, Maryland. Very professional! We are so impressed with our new spa.
Review 30 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
BrianArt
fromCody, WY
Age:35-44
I should have purchased this tub long ago!
PostedJuly 28, 2024
For the longest time, I knew I wanted a hot tub—I just couldn’t make my mind up if it was worth the expense. I was worried about the cost of the tub, the monthly bills and the hassle having to deal with maintaining one. Never having had a hot tub before I was leery of all of these aspects. I thought, if I’m gonna get a tub, I want it to be a good one. I want the tub to last for a long time and I want it to be easy to maintain and I want it to have nice features. When I called Hot Springs and talked to Cody, I was instantly convinced that this was going to be a good purchase. He found me exactly what I was looking for and described the benefits of having the tub and how easy it is to maintain. He asked me how often I thought I would use the tub and I said every day. And I can honestly say now that I have it, it’s been the best purchase ever! I get in the tub every morning and every night for 15 minutes (haven’t missed a day since getting it 7 weeks ago!). I’ve struggled with my health for the last two years due to Covid. I believe that this heat therapy is helping my body heal. I’m getting better rest and it’s just a wonderful relaxing experience to be able to sit in the tub outdoors— looking at the clouds and seeing the trees blow in the wind. I found the tub to be fairly easy to maintain as well. To be honest, this tub was twice as much as I planned on spinning on a hot tub, but I know now that it was worth the extra. I’m looking forward to using this tub for years to come!!
Review 31 for Sovereign
Overall rating
2
/
5
Comfort:
2
/
5
Quality:
2
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
miami
fromfla
Age:Over 65
miami
PostedJuly 20, 2024
do not buy, you cannot see read the monoter,,,,,,,at all
you never get real help.
way over priced,,,,,,,,,,,,,,,,,,,,,,,
you never get real help.
way over priced,,,,,,,,,,,,,,,,,,,,,,,
By Customer Service Hot Spring Vanessa, July 22, 2024
I truly appreciate you taking the time to share your spa experience with us. I'm truly sorry to hear that you are not happy with the spa operation and the lack of support.
I would like to understand more about this issue and see how I can help.
Your time is greatly valued, and I sincerely look forward to working with you soon.
I would like to understand more about this issue and see how I can help.
Your time is greatly valued, and I sincerely look forward to working with you soon.
Review 32 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Derrick
fromSpicer, MN
Age:35-44
Get off the Fence
PostedJuly 8, 2024
I wasted the last 4 years of my life not having a hot tub. Now that I actually pulled the trigger and bought one I realized I was just missing out. We have a family of six that use it regularly 3-4 times a week, and we all enjoy it so much. Great time to sit, relax, and talk. If your on fence just do it. You won't regret it unless you don't like relaxing and bonding with your family!
Review 33 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Scott
fromHickory, NC
Age:55-65
Best investment ever
PostedJuly 2, 2024
We have owned a Hot Springs Hot Tub since 1989. We just moved to NC from NJ and purchased a new Sovereign. It is a dream every time we slip into the tub. We couldn't be happier with the product and dealer we got it from.
I recommend Hot Springs to anybody interested in a hot tub..
Thanks, Scott....
Response from HotSpringBy Vanessa, Customer Care, July 9, 2024
Wow, 35 years of Hot Spring hot tubbing!
Thank you so much for being a loyal hot tubber. We are truly honored to be a part of your spa experience. Your post and pictures are fantastic – your spa setup looks so inviting and relaxing, like a true tranquil getaway.
Here's to many more years of hot tub bliss!
Thank you so much for being a loyal hot tubber. We are truly honored to be a part of your spa experience. Your post and pictures are fantastic – your spa setup looks so inviting and relaxing, like a true tranquil getaway.
Here's to many more years of hot tub bliss!
Review 34 for Sovereign
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Jim11
fromBangor, CA
Love the new spa.
PostedJune 30, 2024
We love the spa the only thing that's been an issue is the monitoring system seems a little erratic. It will say the chlorine or PH is too high but when you test it it's OK. Sometimes the readings change in the short time you're in the spa. Example, PH to high is suddenly it's OK when you get out of spa. I love the fact that we don't have to add chlorine every day. Overall a great spa.
Review 35 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Don
fromMidland, mi
Age:45-54
Great investment
PostedMay 16, 2024
I love my spa l. It is simple to maintain and does not break the bank on energy use.
1 of 1 found this review helpful.
Review 36 for Sovereign
Overall rating
1
/
5
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
hazzum
fromSouthern CA
Age:45-54
Brand new spa broken and missing pieces
PostedMay 7, 2024
Purchased a new spa from a local dealership and upon delivery the spa has a leak that can not be fixed without ripping the foam insulation out and taking it back to the shop. Spa was not even a day old when the leak was discovered and now I have to go thru a bunch of hoops to find out what is going to happen. The spa is getting picked up and taken back to the selling dealer and then I’m supposed to wait for some resolution. I am just being told I have to wait and see. Also the spa was missing the moto massage jets and had an issue with the waterfall features. So clearly a defective spa, and a brand is only as good as how they handle problems, so far I’d give them a 0 star rating.
2 of 2 found this review helpful.
By Customer Service Hot Spring Vanessa, May 16, 2024
I'm truly sorry to hear that your spa experience didn't start off well. I understand how frustrating this is, especially when a hot tub is supposed to be relaxing. Thank you for giving us the opportunity to look into this further and ensure you receive a high-quality spa.
If you have any questions or concerns, please don't hesitate to reach out to Customer Service at 800-999-4688.
If you have any questions or concerns, please don't hesitate to reach out to Customer Service at 800-999-4688.
Review 37 for Sovereign
Overall rating
1
/
5
Ease of Water Care:
1
/
5
Jim
fromWashington
Age:Over 65
No response trying to schedule post delivery!!
PostedMay 4, 2024
Our hot tub is delivered, electrical installed BUT calls to post delivery with detailed request for appointment are neither acknowledged nor answered... TWICE! Also sent email as directed with same request - NOT answered.
Management must know this department of Olympic is understaffed based on customer feedback. Perhaps this all occurs AFTER you have cashed my checks it is being ignored.
NO BUENO!
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, June 4, 2024
I truly apologize for the delay and completely understand your frustration. It's great to hear that the dealer was able to address your spa needs and have it up and running again.
Steps have been taken to address staffing concerns, as providing excellent service is a priority.
Your feedback means a lot, and we sincerely appreciate your time and patience.
Happy Hot Tubbing!
Steps have been taken to address staffing concerns, as providing excellent service is a priority.
Your feedback means a lot, and we sincerely appreciate your time and patience.
Happy Hot Tubbing!
Review 38 for Sovereign
Overall rating
2
/
5
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
Riche
fromOrlando
Age:55-65
Lacking Pressure on
PostedApril 1, 2024
While the hot tub is nice to look at it lacks the pump power to operate the entire system at the same time. You have to decide who gets the jets and if you do have them all on you can barely feel them. This is my second Sovereign and it’s nothing like my first.
By Customer Service Hot Spring Vanessa, April 2, 2024
Thank you so much for taking the time to share your spa experience with us! As a veteran spa owner, we value your feedback and are always striving to improve our services.
We're sorry to hear that you've noticed a decrease in the jet pressure. We've made quite a few changes since your last spa 18 years ago, including increasing the number of jets by eight and the filter size by 105 square feet. It's worth noting that we now only offer a voltage power of 230 volts, and the pump remains the same. However, we've also decreased the water capacity by 85 gallons while keeping the spa size the same.
At Hot Spring Spas, we're always working to innovate and improve based on customer feedback and the latest technologies. We really appreciate your valuable feedback, and we'll definitely share your concerns with our team.
Once again, thank you so much for your time and for choosing us for your spa experience. We hope to see you again soon!
We're sorry to hear that you've noticed a decrease in the jet pressure. We've made quite a few changes since your last spa 18 years ago, including increasing the number of jets by eight and the filter size by 105 square feet. It's worth noting that we now only offer a voltage power of 230 volts, and the pump remains the same. However, we've also decreased the water capacity by 85 gallons while keeping the spa size the same.
At Hot Spring Spas, we're always working to innovate and improve based on customer feedback and the latest technologies. We really appreciate your valuable feedback, and we'll definitely share your concerns with our team.
Once again, thank you so much for your time and for choosing us for your spa experience. We hope to see you again soon!
Review 39 for Sovereign
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Jim65
fromMukilteo Wa
Age:55-65
Hot Tub Review
PostedMarch 30, 2024
Love my hot tub and the ease of care with few chemicals.
Review 40 for Sovereign
Overall rating
3
/
5
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Riche
fromOrlando
Age:55-65
Not as expected
PostedFebruary 27, 2024
This is our second Sovereign spa. Our first was from 2005 and we loved and used it throughout the years. We purchased our new Sovereign expecting the same great experience which sadly it is not. Jets are not nearly as strong and you can only do zones not the whole tub at once at full power. The light show is nice but honestly it’s the jets that people are looking for in a spa. Given the cost of these spas we expected the same quality as our previous one but that is not the case. My suggestion would be shop for a cheaper alternative as these are not worth the investment!
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, April 2, 2024
Thank you so much for taking the time to share your spa experience with us! As a veteran spa owner, we value your feedback and are always striving to improve our services.
We're sorry to hear that you've noticed a decrease in the jet pressure. We've made quite a few changes since your last spa 18 years ago, including increasing the number of jets by eight and the filter size by 105 square feet. It's worth noting that we now only offer a voltage power of 230 volts, and the pump remains the same. However, we've also decreased the water capacity by 85 gallons while keeping the spa size the same.
At Hot Spring Spas, we're always working to innovate and improve based on customer feedback and the latest technologies. We really appreciate your valuable feedback, and we'll definitely share your concerns with our team.
Once again, thank you so much for your time and for choosing us for your spa experience. We hope to see you again soon!
We're sorry to hear that you've noticed a decrease in the jet pressure. We've made quite a few changes since your last spa 18 years ago, including increasing the number of jets by eight and the filter size by 105 square feet. It's worth noting that we now only offer a voltage power of 230 volts, and the pump remains the same. However, we've also decreased the water capacity by 85 gallons while keeping the spa size the same.
At Hot Spring Spas, we're always working to innovate and improve based on customer feedback and the latest technologies. We really appreciate your valuable feedback, and we'll definitely share your concerns with our team.
Once again, thank you so much for your time and for choosing us for your spa experience. We hope to see you again soon!