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Highlife® Vanguard - Pre 2019
Overall rating:
4.6
/ 5
208 out of 227(92%)reviewers recommend this product.
Customer reviews for Vanguard - Pre 2019
Review 141 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
TeeFore2
fromPecan Plantation
Age:Over 65
Wish I was in it now.
PostedMay 9, 2016
I'm sure this will be a five star review when we get to take delivery. However we are doing a remodel and all the worker bees have been hampered by weather and other obligations. We should have it installed on the 19th of May. So excited!
Review 142 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Samros
fromChattanooga, TN
Age:Over 65
Super
PostedMay 9, 2016
really enjoy using the spa. would have loved to have jets on the floor for my feet
By Customer Service Hot Spring Vanessa, May 17, 2016
Hello Super!
Thank you for your review. Hot Spring has many models to choose from that have varying jet locations. However, I have heard of other bathers sitting in their spa in a way that best targets the area that needs massaging.
Happy Hot Tubbing!
Thank you for your review. Hot Spring has many models to choose from that have varying jet locations. However, I have heard of other bathers sitting in their spa in a way that best targets the area that needs massaging.
Happy Hot Tubbing!
Review 143 for Vanguard - Pre 2019
Overall rating
3
/
5
unhappy
fromApplton, WI
Unhappy with ACE cell
PostedMay 6, 2016
We owned our Vanguard about 2.5 years when it started giving us a message to contact service for repair. A service man came out and told us the ACE cell is no longer working. Cost of a new ACE cell is approximately $800. He told us that the ACE cells typically last only 2 or 3 years and the warranty period is one year.
I chose to add chlorine manually rather than stick $800 into the hot tub every 2 or 3 years. If I had known this upfront, I would not have purchased a hot tub with this feature.
To top it off, today I got a bill for $99.75 from the service man who did nothing to repair the tub.
I chose to add chlorine manually rather than stick $800 into the hot tub every 2 or 3 years. If I had known this upfront, I would not have purchased a hot tub with this feature.
To top it off, today I got a bill for $99.75 from the service man who did nothing to repair the tub.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, May 9, 2016
Thank you for your review. I am sorry to hear that you are unhappy with ACE.
The information that you received from the dealer is correct. I can understand how knowing this information before hand would have played a part in your purchasing decision.
The Hot Spring Warranty covers parts and labor. However, the travel fee that the service techs charge for their time and expertise, is not covered under warranty. I would like to see how I may be able to help with a one time customer accommodation for your time and trouble. Please look for an email from me in your email inbox.
I look forward in working with you soon.
The information that you received from the dealer is correct. I can understand how knowing this information before hand would have played a part in your purchasing decision.
The Hot Spring Warranty covers parts and labor. However, the travel fee that the service techs charge for their time and expertise, is not covered under warranty. I would like to see how I may be able to help with a one time customer accommodation for your time and trouble. Please look for an email from me in your email inbox.
I look forward in working with you soon.
Review 144 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
5
/
5
BrianO94
fromMoses Lake, WA
Age:35-44
Extremely Happy With This Spa
PostedMay 6, 2016
We purchased this as a family Christmas gift. It was a hit. It gets used almost every day. I've heard horror stories about hot tubs, and we debating getting one for years. Maybe they're better than they used to be. This spa is easy to maintain and use. Once a week I test the water and add a little of whichever chemical is necessary. I would definitely recommend this spa to anyone looking to purchase one.
Review 145 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bluebird
fromMinocqua, Wisconsin
Age:45-54
Hot Tub and Dealer Review
PostedApril 30, 2016
Jelinski Plumbing was our dealer, there are great, installed, and stock all needed supplies for our hot tub. The salt system is great and cheaper to maintain with no harsh chemicals. Annual energy is less then $20 /month. Thanks Jelinski Plumbing & HotSpring! Tom & Leslie
By Customer Service Hot Spring Ben, June 3, 2016
Love hearing this - thank you for sharing such a powerful testimony!
The Hot Spring Team
The Hot Spring Team
Review 146 for Vanguard - Pre 2019
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
hvactechdan
fromNJ
Age:55-65
Problems
PostedApril 29, 2016
This unit has had 5 failures during the warranty period, now that it's out of warranty, the unit has another failure, the light's have lost all control.
By Customer Service Hot Spring Vanessa, May 3, 2016
Thank you for letting us know about your experience. I am sorry to hear that your spa in need of service. I would like to see how I can help. Please look for an email from me. I look forward in working with you soon.
Review 147 for Vanguard - Pre 2019
Overall rating
1
/
5
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
BJC
fromRichland, wa
Age:Over 65
A lemon from the start
PostedApril 24, 2016
We bought our vanguard in 2001. Was told by a relative that the hot Springs brand is the best... From the 1st year to now, we have replaced heaters, pumps and whatever else several times. It started leaking 3 years ago. We are now hauling to the dump and will not replace with a hot springs.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, April 26, 2016
Thank you for taking the time to let us know about your spa experience. I am sorry that you are disappointed and would like to see how I can help. Please look for an email from me. I look forward in working with you soon.
Review 148 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Jackie831
fromSoquel, California
Age:35-44
Vanguard Chores
PostedApril 18, 2016
Service Needed icon always interrupting our enjoyment. Constant guess work on chemical needs. Service Department recommened steps for care & maintenance is NOT the same as the manual.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, April 25, 2016
Thank you for your feedback. I have contacted your local dealer and we will work together to see how we can help. Please look for an email from me. I look forward in working with you soon.
Review 149 for Vanguard - Pre 2019
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
SHOCKED
fromVAIL, AZ
Age:55-65
PARTS FAIL NO LOCAL MAINTENANCE BAD DEALER
PostedApril 18, 2016
6 YEARS OLD AND CONSTANT BREAK DOWN OF PARTS, AND ELECTRICAL SHORTS DURING AND AFTER WARRANTY. THE DEALER CAN'T FIX IT, THE DEALER FAILS TO TROUBLE SHOOT. WE HAVE CALLED THE MANUFACTURER MULTIPLE TIMES , NO SOLUTIONS. WE HAVE DECIDED TO JUST HAVE IT HAULED AWAY AND BUY ANOTHER NAME BRAND SPA.
2 of 2 found this review helpful.
By Customer Service Hot Spring Vanessa, April 22, 2016
Thank you for taking the time to let us know about your spa experience. I am sorry to hear that you are frustrated to the point of not wanting your spa. I would like to see if I can help resolve this issue. I have emailed you directly and look forward in working with you soon.
Review 150 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Doug3708
fromWindermere
Age:55-65
The Best of the Best
PostedApril 12, 2016
, heaven Swimming Pools and Spas for as long as I can remember and as long as I can remember lots and lots and lots of maintenance. This may sound like a commercial for Hot Springs but this thing is nothing less than miraculous. Miami lazy spa owner and this thing requires almost zero maintenance and 100% enjoyment highly recommended you can't go wrong worth every penny and then some
By Customer Service Hot Spring Vanessa, April 20, 2016
Hello Best of the Best.
Thank you for your review. Easy spa maintenance does 100% enjoyment :)
Happy Hot Tubbing!
Thank you for your review. Easy spa maintenance does 100% enjoyment :)
Happy Hot Tubbing!
Review 151 for Vanguard - Pre 2019
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
ADow5
fromVirginia Beach, VA
Age:45-54
Disappointed so far
PostedApril 10, 2016
We had high hopes for this spa, but so far it has been a disappointment. We purchased it with the salt system because the water was supposed to be easier to maintain, but that hasn't been the case. We've had it for less than a month and already had the light blinking because of temperature sensor problems and the PH has been difficult to control no matter what we do. We have set the temperature anywhere between 99 and 104 and it feels like warm bath water no matter what we do.
I will re-rate the tub if they can get the issues fixed and we have no more problems, but not a good start.
I will re-rate the tub if they can get the issues fixed and we have no more problems, but not a good start.
By Customer Service Hot Spring Vanessa, April 13, 2016
Thank you for taking the time to review your spa. I am sorry that your spa experience has had some difficulties. I would like to see how I can help; I will email you directly.
The ACE system can take some getting use to however, I can assure you it is a fabulous way to manage your spa water. I look forward in working with you soon.
The ACE system can take some getting use to however, I can assure you it is a fabulous way to manage your spa water. I look forward in working with you soon.
Review 152 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
C3retired
fromFernandina Beach
Simply the Best
PostedApril 8, 2016
This is our second Hot Spring Vanguard Spa. Without a doubt Hot Spring is the premier manufacturer of spas. Would not even consider another brand. If you want minimal maintenance, superior quality and exceptional functionality, then Hot Spring is the Spa for you.
By Customer Service Hot Spring Vanessa, April 19, 2016
WOW! Thank you for the glowing review and recommendation. Thrilled that you are enjoying your spa.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 153 for Vanguard - Pre 2019
Overall rating
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
TC
fromMadison, WI
Age:35-44
Love this spa!
PostedApril 7, 2016
It only costs about $25 a month to run.
My old one was anywhere from $150-$250 a month depending on weather.
Great spas and many friends love theirs, too!
My old one was anywhere from $150-$250 a month depending on weather.
Great spas and many friends love theirs, too!
By Customer Service Hot Spring Vanessa, April 19, 2016
Thank you for your review. I am glad that you are enjoying your spa and find it energy efficient. Feedback from the Hot Spring community is important.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 154 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
HappySpaOwner
fromMedford, Or
Age:55-65
Why did we wait so long! We Love Our Spa!
PostedApril 4, 2016
I have or should I say "had" low back pain. My doctor told me the therapy of the hot water and jets would be soothing.... it's beyond soothing to hours of pain free... feels like a miracle!
Thank you Hot Spring for making such an easy to use and maintain spa.
We Love It!
Cheryl and Mike
Thank you Hot Spring for making such an easy to use and maintain spa.
We Love It!
Cheryl and Mike
By Customer Service Hot Spring Vanessa, April 18, 2016
Hi! Chery and Mike.
I love reading reviews like yours. Pain relief is a big deal and I am glad that soaking in your Hot Spring spa has helped you out.
Thank you for your review :)
Happy Hot Tubbing!
I love reading reviews like yours. Pain relief is a big deal and I am glad that soaking in your Hot Spring spa has helped you out.
Thank you for your review :)
Happy Hot Tubbing!
Review 155 for Vanguard - Pre 2019
Overall rating
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Carolyn
fromBelton, TX
Age:45-54
Vanguard - great purchase!
PostedMarch 28, 2016
I bought mine in 2007 and have only had to have professional maintenance once. Also, just now, in 2016 my cover has broken (primarily due to the central texas sun beating down on it most of the days, I assume).
VERY pleased with my purchase.
VERY pleased with my purchase.
By Customer Service Hot Spring Vanessa, March 31, 2016
Hello Very pleased
Thank you for being a loyal Hot Spring owner. Nine years and counting :) The Vanguard is a fabulous spa and I am happy to know you think so too.
Happy Hot Tubbing!
Thank you for being a loyal Hot Spring owner. Nine years and counting :) The Vanguard is a fabulous spa and I am happy to know you think so too.
Happy Hot Tubbing!
Review 156 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
AnthonyJ
fromNew Jersey
Age:45-54
Great Family Purchase
PostedMarch 17, 2016
I shopped all brands, and my Moto Massage jets make my Vanguard a 10.
Don't be fooled by the number of jets other tubs offer, the correct delivery system is more effective.
Do a wet test and you WILL buy a Hot Springs Tub.
Don't be fooled by the number of jets other tubs offer, the correct delivery system is more effective.
Do a wet test and you WILL buy a Hot Springs Tub.
By Customer Service Hot Spring Vanessa, March 24, 2016
I agree with you the Moto Massage is a fabulous jet, it moves! One jet that will move up and down your back is relaxing. Thank you for your review.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 157 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
BERT
fromVILLA HILLS KY
Age:Over 65
BOB
PostedMarch 10, 2016
8 YEARS OLD A STILL IN GREAT SHAPE. THE KIDS LOVE IT. IT HARDLY INCREASE MY ELECTRIC BILL
By Customer Service Hot Spring Vanessa, March 23, 2016
Hi Bob
Thank you for your review.
Happy Hot Tubbing!
Thank you for your review.
Happy Hot Tubbing!
Review 158 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Smitty58
fromFayetteville, NC
Age:45-54
I Love my Spa
PostedMarch 5, 2016
This is my first Hot tub, I looked at a lot of hot tubs and they all promised a lot, what impressed me most about the Vanguard was the dual back massage. The wife and I don't need to fight who gets the massage first.
By Customer Service Hot Spring Ben, March 8, 2016
That Moto-Massage is awesome, isn't it? So happy to hear you are enjoying your Vanguard model spa! Thanks for sharing!
Review 159 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
donzi33z
fromHouston Texas
Age:45-54
You will not find a better spa
PostedFebruary 27, 2016
I have had mine for 12 years I have had to replace the circulation pump and heater but thats it Built to last If you are going to buy a hot tub buy the best!!!
By Customer Service Hot Spring Vanessa, March 18, 2016
Wow 12 years! It is great that you have been enjoying your spa for over a decade. Thank you for your review and recommendation.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 160 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Ross
fromSandwich, NH
Age:55-65
First Impressions
PostedFebruary 26, 2016
Just bought a new Vanguard as a replacement to our 2010 Vanguard. Yesterday was our first time using it. Before buying it, I briefly read the HS specs for this tub but never actually saw the tub before it was installed because we were happy with the old tub..just wanted a new one.. For the most part, the tub is the same as our 2010, with some notable improvements like LED lights, adding a trio of fountains in lieu of the waterfall feature and especially nice was having duel moto massage seats (prior model only had a single moto massage in one of the seats). There are a couple of features I wished they had left alone. One is the cool off seat - this area is not that big and is barely big enough for two people to sit on, but the new design was changed to two tiers, but with the same area. The upper tier you might as well be sitting on the edge of the tub and the lower tier tapers back to the sidewall and is almost too small for even one person. The other feature they dropped was the second control panel...before I could stay in my seat and change the lighting and jet settings...now I have to get up, go over to the main panel (which is upside down when you read it from the tub) to change settings - VERY bad decision. At first I thought I neglected to add the feature to the tub, but apparently it no longer exists...come on HS, you really skimped out on that one! The last criticism I have is the tri-fountain water feature - utterly USELESS! If more than one person is in the tub, the water level floods the ports and makes the fountains look as though the tub had sprung a leak...secondly, what adult really wants these? Get rid of them...they add nothing to the tub experience. Just remembered some other minor changes they made...old model had oval shaped light features with a flat surface on them...new model changed the surface to slightly domed...we used to use these as a surface to place our drinks...no more - they are too wobbly. They also used to have two round flat areas for drinks and those too disappeared on the new model. Bottom line? HS, you should have left well enough alone...you had a good product to begin with...love the extra moto massage, but beyond that, you missed the mark on the redesign. Happy tubbing everyone!
3 of 3 found this review helpful.
By Customer Service Hot Spring Vanessa, March 4, 2016
Thank you for your detailed review. We appreciate the time you have taken. Hot Spring is always looking to innovate and add to the spa experience. We are passionate about making spas and have made some significant changes to our latest model.
There is a way to rotate your topside screen so you can read it in the spa. Please look for my email with instructions. Customer Service is available to help and can be reached at 800-999-4688 x8432.
Happy Hot Tubbing!
There is a way to rotate your topside screen so you can read it in the spa. Please look for my email with instructions. Customer Service is available to help and can be reached at 800-999-4688 x8432.
Happy Hot Tubbing!