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Product Reviews
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Highlife® Vanguard - Pre 2019
Overall rating:
4.6
/ 5
208 out of 227(92%)reviewers recommend this product.
Customer reviews for Vanguard - Pre 2019
Review 301 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Hicksy
fromGold Coast Australia
Age:35-44
Gender:male
What better way to start or end the day!
PostedJuly 18, 2013
I purchased the Vanguard and I am so glad I did. I use the tub every evening and has helped me to relax and forget all the drama i have or had during the day. With work and two kids it didn't really leave me to too much spare time but to finish each evening with a relaxing hot tub has now become part of my daily routine. It was my best idea to purchase my hot spring Vanguard from Lex in Brisbane Australia. I am looking forward in five years to swap out this unit and get the next release.
I would highly recommend the Ace Salt water system it makes looking after the spa a enjoyment not a job... when done guys.....
Thanks again my best life changing purchase I have made for a long time!!!
Dale
Response from HotSpringBy Steve, Customer Service, July 19, 2013
Thank you, Dale! We are thrilled to hear you are enjoying your Vanguard with our ACE System! It's great to hear our product improves your quality of life on a daily basis! Thank you for your business, and welcome to Hot Spring :)
Review 302 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Don
fromHebron, CT.
Age:45-54
Gender:male
HIGHEST OF QUALITY - SO MANY COMPLIMENTS
PostedJuly 10, 2013
I cannot get over how many visitors to our home compliment the looks of our Vanguard Spa. Beyond that, the value it has added to our physical and mental well being is tremendous. Our neighbors purchased a competitors model within two months of us back in 2006, which has already been replaced due to structural issues. The Vanguard just keeps on satisfying. I love the 0% bypass circulation system that is provided with this spa. You know that all of your water is going to be filtered and cleaned.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, July 11, 2013
Dear Hot Tubber,
Thank you so much for your review! I am so pleased to hear you are enjoying your Vanguard, and that you've received numerous compliments. The best part of your review is the mention of the improved health and physical benefits you've received. This is fantastic! Thank you for being a Hot Spring customer. We wish you many many happy years in your spa!
Thank you,
Erica
The Hot Spring Hot Tub Team
Thank you so much for your review! I am so pleased to hear you are enjoying your Vanguard, and that you've received numerous compliments. The best part of your review is the mention of the improved health and physical benefits you've received. This is fantastic! Thank you for being a Hot Spring customer. We wish you many many happy years in your spa!
Thank you,
Erica
The Hot Spring Hot Tub Team
Review 303 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
rooster
fromMich
nicest hot tub made
PostedJuly 8, 2013
I purchased this used from a friend. It is very nice. The control panel located inside the tub gets a poor rating from me. Mine broke after it was only 2 yrs old. The cost has stopped me from replacement of it. It should be under warranty but since I bought it used less than a year old...it is not covered since I was not the original owner. The price I paid for the hot offsets this but still poorly made control panel.
The cover has been replaced by my local dealer. Very expensive for what it is.
The cover has been replaced by my local dealer. Very expensive for what it is.
0 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, July 11, 2013
Dear Hot Tubber,
Thank you for your product feedback. I am disappointed to hear you are having issues with your spa's control panel. Our customer service team is here to help you and address your concerns. The phone number is 1-800-999-4688, ext. 8432.
Thank you,
Erica
The Hot Spring Hot Tub Team
Thank you for your product feedback. I am disappointed to hear you are having issues with your spa's control panel. Our customer service team is here to help you and address your concerns. The phone number is 1-800-999-4688, ext. 8432.
Thank you,
Erica
The Hot Spring Hot Tub Team
Review 304 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
DS3
fromCalimesa, CA
Age:45-54
Gender:male
9 Years and Counting
PostedJune 16, 2013
My wife finally convinced me in 2004 that we should get a spa. We looked at every manufacturer out there, most of which were far less money. We bit the bullet and bought a Vanguard, and it has been one of the best purchases ever. In 2012, I had to replace the main relay board and the filters, but that's it in 9 years. We went looking at a new Vanguard yesterday...I would really like one with the rock exterior, but the one we have is so well made that justifying a new one is going to take a while. If we ever decide to replace the one we have, it will be another Hot Springs.
0 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 17, 2013
Dear Hot Tubber,
I am so pleased to hear you have been a Hot Spring customer since 2004. We are so happy you joined the Hot Spring family, and I am thrilled to hear that your next spa will also be a Hot Spring. When you are ready for your next purchase please let our team know if you have any questions.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so pleased to hear you have been a Hot Spring customer since 2004. We are so happy you joined the Hot Spring family, and I am thrilled to hear that your next spa will also be a Hot Spring. When you are ready for your next purchase please let our team know if you have any questions.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 305 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Pete216
fromNew Jersey
Age:45-54
Gender:male
Was a Doubter
PostedJune 11, 2013
Never wanted a hot tub, I'm a pool guy, but my wife really wanted it. Well, 14 years later I'm in at least 3 times a week, more in the winter. The routine maintenance couldn't be easier and most people think the unit is only a couple years old.
Everyone else I know with one has replaced their tub by now or had plumbing problems. I’ve seen and heard complaints about fading, leaking, cracking and cabinet failures but I never had any of these. Some I know have replaced their cover every 3-4 years. It also seems to cost me less to run than any of my friends.
I've had 3 service calls, one under warranty (computer board), had the heater replaced and a 30 amp fuse replaced. I also bought a new cover last year by internet order replacing that myself. Otherwise runs like new at minimal expense. Pay the extra up front and enjoy the benefits for years. If this unit finally does fail I’ll be buying a new Hot Springs.
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 12, 2013
Dear Hot Tubber,
I am so pleased to hear you are enjoying your Hot Spring! It sounds like you can enjoy both a pool and spa experience. We are happy to hear you would recommend a Hot Spring, and consider us for your next purchase. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so pleased to hear you are enjoying your Hot Spring! It sounds like you can enjoy both a pool and spa experience. We are happy to hear you would recommend a Hot Spring, and consider us for your next purchase. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 306 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bob
fromLongwood, FL
2nd Spa
PostedJune 1, 2013
We had our first spa for 20 years. When it needed replacement we looked for the best spa meeting our needs. Hot Springs Spas stood at the top of the pack. It costs more, but worth the higher price. Jets are in the right spots, and are powerful. Upon initial fill, it reached 104 degrees in a few hours. Temp is maintained perfectly. Great filtration system.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 3, 2013
Dear Hot Tubber,
Thank you for your product feedback. We are proud of our hot tubs, and very excited that you joined the Hot Spring family for your second spa purchase. I'm pleased to hear the water temperature stays heated to your liking. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your product feedback. We are proud of our hot tubs, and very excited that you joined the Hot Spring family for your second spa purchase. I'm pleased to hear the water temperature stays heated to your liking. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 307 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
NAF
fromDes Moines, Iowa
Age:45-54
Gender:male
Concerned
PostedMay 29, 2013
This is our second Hot springs Spa. Replaced a Classic after are move. Not one issue with the Classic. Had the Classic for over 10 years. Now 7 months out of warranty we have a board problem. Not heating. This is what are Hot Springs dealer is thinking. They will be looking at the tub tommorow we will know then for sure what the issue is. Just concerned that the quality could not be there as it once was with Hot Springs products. We could understand this if tub was maybe 10 years old or more. Just concerned.
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 31, 2013
Thank you for your feedback! We are sorry to hear that you're having an issue heating your tub. Please check your inbox for an email from us so we can look into your situation more closely. We appreciate your business!
Review 308 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
jim
fromlees summit, mo
Great with one exception
PostedMay 22, 2013
We love the hot tub, but we have the salt water option and it has an annoying little bug. Every 30 days you have to go in and remind the tub that the salt water system is connected or it will stop working correctly. Not a big deal, but they should fix this issue. The dealer says there is no fix.
2 of 2 found this review helpful.
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 23, 2013
Thank you so much for your review! We're glad you love the tub. Every 30 days, the ACE system will prompt you to reconfirm the usage levels of your spa. This is in an effort to not 'overwork' your ACE cell and maximize the lifespan of your investment. Please contact your local dealer with any questions, or call us direct at 800-999-4688. We'd love to further help you at any time.
Review 309 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Value:
5
/
5
Jeff
fromPhilly burbs, PA
Age:45-54
Gender:male
I love it!
PostedApril 18, 2013
I travel a lot for business, and I really miss my evening soak when I'm on the road.
Just 15 minutes is an amazing stress eraser, and it's quickly become an important part of my routine. It really helps me feel and be my best.
Response from HotSpringBy Hot Spring Hot Tub Team, Marketing, April 19, 2013
Dear Hot Tubber,
I am so pleased you are enjoying your hot tub. I love to hear from a Hot Spring customer enjoying the hot tub experience and encourage you to share additional feedback. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so pleased you are enjoying your hot tub. I love to hear from a Hot Spring customer enjoying the hot tub experience and encourage you to share additional feedback. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 310 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Badger
fromWisconsin
Who would have thought!
PostedMarch 26, 2013
Bought this tub after going over numerous reviews. Wet tested three different brands, vanguard was our choice. We decided to go with saltwater system, minor problems but think i have it down now. A little higher than anticipated on energy use however we use tub every day and most days two times. I wanted a hot tub to get through the LONG COLD Wisconsin winters my wife kind of just went along. Now she is the one to say want to go in tub, she loves it.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 3, 2013
Dear Hot Tubber,
Thank you for your product review. I am pleased to hear you are enjoying your hot tub, and that reading other reviews helped with your decision. I encourage you to share your experiences with our team and with other hot tub owners and friends. Thank you for being a Hot Spring customer, and stay warm in Wisconsin.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your product review. I am pleased to hear you are enjoying your hot tub, and that reading other reviews helped with your decision. I encourage you to share your experiences with our team and with other hot tub owners and friends. Thank you for being a Hot Spring customer, and stay warm in Wisconsin.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 311 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
dlevitt
fromAberdeen, NJ
Age:45-54
Gender:male
I should have bought a Hotsprings spa 10 years ago
PostedMarch 25, 2013
We've only had our spa for about a month and have been using it 2-3 times a week. If I had known how wonderful I would feel after using the spa, I would have bought one 10 years ago.
The selling dealer has been very helpful as I get used to fine tuning the chemicals, but it is very easy to do. The dealer is HealthMate Spas in Greenbrook, NJ.
Overall, I am very happy that I chose to get a Hotsprings spa. I think that the efficiency of a separate circulation pump and quality insulation will minimize ongoing operational expenses, so this spa may end up cheaper to own in the long run eventhough it was not the 'cheapest" brand out there.
0 of 1 found this review helpful.
Review 312 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Gary25
fromSt. Louis
Age:55-65
Gender:male
Love my Hot Tub
PostedMarch 22, 2013
Great for relaxing or rejunvenation after a good work-out.
0 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 3, 2013
Dear Hot Tubber,
Thank you for your review! I am pleased to hear that you are enjoying your hot tub. I love hearing from customers enjoying the hot tub experience. Thank you for being a Hot Spring customer. Please let our team know if we can be of any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am pleased to hear that you are enjoying your hot tub. I love hearing from customers enjoying the hot tub experience. Thank you for being a Hot Spring customer. Please let our team know if we can be of any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 313 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Tony
fromAlberta, Canada
Age:45-54
Gender:male
Simply Amazing!
PostedMarch 20, 2013
I finally purchased a HotSpring Spa when my old Hot-Tub broke down for the last time after 17 years of daily use!
The design, craftsmanship & ease of maintenance were the main selling points when I chose my Vanguard! I use my spa first thing in the morning & last thing at night every day of the year, and knowing that "all the water" is being filtered & cleaned "all the time" is very reassuring! The moto-massage jets combined with the neck jets are just amazing! I can feel the tension & stress melt away after just a few moments of use!
The design, craftsmanship & ease of maintenance were the main selling points when I chose my Vanguard! I use my spa first thing in the morning & last thing at night every day of the year, and knowing that "all the water" is being filtered & cleaned "all the time" is very reassuring! The moto-massage jets combined with the neck jets are just amazing! I can feel the tension & stress melt away after just a few moments of use!
I highly recommend the Vanguard to anyone!
2 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 3, 2013
Dear Hot Tubber,
Thank you for your amazing review! I am so pleased to hear that you are enjoying your Vanguard morning and night. I encourage you to share more with our team, and with other hot tub owners and friends. Thank you for being a Hot Spring customer, and a hot tubber for many years.
Erica
The Hot Spring Hot Tub Team
Thank you for your amazing review! I am so pleased to hear that you are enjoying your Vanguard morning and night. I encourage you to share more with our team, and with other hot tub owners and friends. Thank you for being a Hot Spring customer, and a hot tubber for many years.
Erica
The Hot Spring Hot Tub Team
Review 314 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Tony
Age:45-54
Gender:male
Simply the best...
PostedMarch 20, 2013
I've owned a hot-tub for 17 years and have used it at least twice a day, morning & evening, every day! My old tub finally wore out, so with all that experience & quite a bit of research I chose a Hotspring Vanguard!
I couldn't be happier with my choice! The design & finish is impeccable and the operation & maintenance is so quick & easy!
The lights are amazing & the jets are like nothing I've ever experienced! I've discovered that it's not the number of jets that matters, rather the effectiveness that really counts! And these jets really measure up, especially the moto-massage seats... unbelievable! (and, If you experience lower back pain, you're going to love this feature)
As an experienced spa user I only turn on the jets for a few minutes to ease tension or soothe sore muscles! The most relaxing part of my routine is sitting back and enjoying the peace & quiet while "every drop of water" in my tub is being constantly filtered!
I've "wet-tested" several different brands & Hotspring spas are by far the best I've seen!
I couldn't be happier with my choice! The design & finish is impeccable and the operation & maintenance is so quick & easy!
The lights are amazing & the jets are like nothing I've ever experienced! I've discovered that it's not the number of jets that matters, rather the effectiveness that really counts! And these jets really measure up, especially the moto-massage seats... unbelievable! (and, If you experience lower back pain, you're going to love this feature)
As an experienced spa user I only turn on the jets for a few minutes to ease tension or soothe sore muscles! The most relaxing part of my routine is sitting back and enjoying the peace & quiet while "every drop of water" in my tub is being constantly filtered!
I've "wet-tested" several different brands & Hotspring spas are by far the best I've seen!
Review 315 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Vanguard Dave
fromFairfield Ca
Age:45-54
Gender:male
Disneyland and Our Hot Tub
PostedMarch 19, 2013
Fall of 2003, while in So CAL at Disneyland and happen to find an opportunity to purchase our "Vanguard" the most energy efficient best in class tub on the market. We were so impressed with the information about this tub (all of which became true) we had a hitch put on our SUV and rented a trailer drove it home. This is our FIRST Hot Tub and surely our LAST as this one could very well be our last us. Our local guys here in Vacaville, Ca the Martin brothers Tom and Jim are awesome and top notch in customer service. Several of my friends have purchased their best Hot Tub from these guys. I'm writing this review after 10yrs, including moving my tub 4 times (yes it truly is portable, OK you'll need some help and The Hot Tub Store has those resources) and some 1664 times in the hot soothing, bubbling waters, still using my original filters and cover. Although there have been only 3 minor repairs as things don't last forever. With proper care and maintenance there will be thousands more moonlit starrier sky's to gaze into and sunrises to marvel at. All this talk of my Hot Tub has me getten ready to slide in again! *** YES I AM A HOT TUBBER and you can be too***
Review 316 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
mikek29
fromMA
Age:55-65
Gender:male
Relaxation
PostedMarch 18, 2013
We love our Hot Springs hot tub! We are in it almost everyday, summer or winter.
It is of great quality and has never failed us in the 2 + years we have had it.
Review 317 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Gabe
fromNorthern VA
Age:45-54
Still loving our Vangard
PostedMarch 17, 2013
We made sure to take our Spa with us when we moved from ABQ to Northern VA. Best decision we made during the move. We have had very little trouble with the tub. Needing to replace the cover this year. Other than that, really couldn't imagine living without her. :)
Review 318 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
dodgeramdad05
fromAuburn WA
Great Purchase
PostedMarch 16, 2013
Vanguard spa was a great choice. Back jets are awesome and help reduce muscle tension after long day at work. Spa is very comfortable, the small step inside helps with ease getting in and out
Review 319 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Mike142
fromWebster, NY
Age:55-65
Gender:male
We Made The Right Choice
PostedMarch 11, 2013
We bought the Vanguard as a replacement for an 18 year old Classic. It has the same footprint, but is deeper and feels much bigger. It had a problem with the main computer when it arrived, but that was replaced and it has worked well for the past 6 months. We like the flip up cover mechanism. It works easily and also provides a wind/privacy barrier. It is higher than the Classic, so we had to get used to using steps rather than just steping over the side. I have a bad leg, and exclusively use the small step by the filter door.There aren't many other flat surfaces inside the tub to step into. If you are unsteady on your feet, try it before you buy it. A lower hot tub might be better for you. Once you are in the tub it is Heaven! We visited one of our friends that had just purchased another manufacturer's hot tub, and their jet action was wimpy compared to the Hot Springs.
1 of 1 found this review helpful.
Review 320 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
CDM
fromMilton, VT
Age:55-65
Gender:male
Soothing Escape
PostedMarch 7, 2013
Very therapeutic and relaxing. Have had the spa a little over a week and already feel more relaxed and chronic muscle pain has all but disappeared.