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Product Reviews
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Highlife® Vanguard - Pre 2019
Overall rating:
4.6
/ 5
208 out of 227(92%)reviewers recommend this product.
Customer reviews for Vanguard - Pre 2019
Review 201 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
pediman415
fromWinter Haven, FL
Age:55-65
Gender:male
Long Time Owner
PostedSeptember 29, 2015
Had Classic E Hot Springs Spa for many years but recently bought a Vanguard. Love my spa as it helps tremendously with an arthritic shoulder that needs replacement but I'm not a good surgical risk. The spa delivers the moist heat and massage that makes my quality of life so much better as it gives relief of the chronic pain. Best investment ever medically and recreationally.
Response from HotSpringBy Vanessa, Customer Service, September 30, 2015
Thank you Long Time Owner for your review. I am happy to hear that you are enjoying your spa and that it is providing you relief.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 202 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
broadma
fromfairfield,ct
Great Hot tub
PostedSeptember 27, 2015
Great tub and no issues.
easy, fun and very little maintenace
Very good dealer network
Response from HotSpringBy Vanessa, Customer Service, September 28, 2015
Love to hear that you are enjoying your Hot Spring, Vangard spa.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 203 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Jay
fromWarroad, MN
Age:35-44
Gender:male
Best Hot tub out there.
PostedSeptember 22, 2015
We have researched many different ones and came up with the Hot Spring tubs. Why - because of the price, comfort, value, energy-efficient, and GREAT customer service. When you add all of that together, you have the BEST Hot tub called Hot Springs.
Response from HotSpringBy Vanessa, Customer Service, September 24, 2015
Thank you for your review and for taking the time to let us know about your experience. I am happy to hear that you are enjoying your Vangaurd, Hot Spring Spa.
We wish you many years of Happy Hot Tubbing!
We wish you many years of Happy Hot Tubbing!
Review 204 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
RickF
fromOrland, CA
Age:45-54
Gender:male
Long time owner
PostedSeptember 18, 2015
Our family has owned a Hotspring spa since the 80's. We love them. Our current Vanguard has held up through two moves and roughly 8 years. The cover has finally deteriorated to the point of replacement and a few jets need replacing, but overall it has been great. The sound system with the inducers I wouldn't get again. It blew out after a couple of years and the replacement costs were ridiculous.
Response from HotSpringBy Ben, Customer Service, September 21, 2015
Hello Long Time owner!
Thank you so much, so happy to hear you continue to love the Hot Spring line after all these years! I am sorry to hear about the issues you experienced with the spa's entertainment system! If you ever have questions or concerns, please do share them with your local dealer, and with us at Watkins. Our customer service line is 800.999.4688, ext 8432.
Thank you so much, so happy to hear you continue to love the Hot Spring line after all these years! I am sorry to hear about the issues you experienced with the spa's entertainment system! If you ever have questions or concerns, please do share them with your local dealer, and with us at Watkins. Our customer service line is 800.999.4688, ext 8432.
Review 205 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
cuzzi09
fromCentral Illinois
Age:55-65
Gender:male
Like the spa, but service is a different matter
PostedAugust 26, 2015
Purchased in 2009 and like the design of the spa and the jet controls. Not happy with the quality of materials or local response to service requests. Had to replace the heater twice, (once while under warranty and again after the warranty expired) as well as the heater control relay board. In April 2015 the spa went into protection mode and the display read "call for service". After two months of waiting for a response from the local dealer, Hot Springs was contacted. Long story short, a new control board was installed in the spa on August 24, 2015. Took over 4 months for the service to be completed on this unit.
2 of 2 found this review helpful.
Response from HotSpringBy Marianne, Customer Service, August 27, 2015
Hello Mike!! Thank you for taking the time to let us know about your experience with receiving service on your spa. Sorry you had some electronic issues and the dealer took so long to get that repaired. We are glad that you contacted us about that. Watkins hopes that will not be the case in the future, and please let us know if you have any trouble with service in future.
Review 206 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
nina415
fromdover, ohio
Age:25-34
Gender:female
love the warmth!
PostedAugust 19, 2015
I especially love our Hot Springs spa after my fitness class--so comforting to my sore muscles!!
Response from HotSpringBy Ben, Customer Service, August 19, 2015
Helllo, thank you for your wonderful feedback on your Hot Spring Vanguard model spa! What a great way to top off your fitness with a soak in the hot spa - wishing you many years of happy soaking!
Review 207 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Spa101
fromMesa, Az
Age:25-34
Gender:male
Best purchase ever
PostedAugust 1, 2015
Love this spa have been using it for the past 10 years
Response from HotSpringBy Jaclyn, Customer Service, August 4, 2015
Thanks for the feedback on your Hot Spring Vanguard model spa! May you continue to enjoy your tub for many years!
Review 208 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Hotchocolate
fromConcord,nc
Age:35-44
Gender:female
Best purchase ever
PostedJuly 22, 2015
I enjoy my spa most after long day of work i would most certainly recommend the spa to someone else
Review 209 for Vanguard - Pre 2019
Overall rating
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Izzytra
fromSyracuse, NY
Age:45-54
Gender:female
Great way to relax after shoveling snow!
PostedJuly 22, 2015
We love our Hot Springs Spa! Care couldn't be easier. We soak year round- after shoveling snow and gardening and even just because...It is always ready for socializing and easing the stress of the day.
Response from HotSpringBy Vanessa, Customer Service, August 6, 2015
Soaking in the Hot Tub is a great way to ease the stress away. Thank you for your review. I am happy to hear you love your spa.
Happy Hot Tubbing
Happy Hot Tubbing
Review 210 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Val
fromTulsa
Age:55-65
Gender:female
I love my spa
PostedJuly 20, 2015
This was just a great investment for starting or ending a day feeling good and relaxed! We have spent many nights in this tub swirling away stress and doing a little stargazing. Hot Springs makes very well made tubs and we haven't had any problems with ours! I sometimes have buyers remorse but definitely not on this purchase!
Response from HotSpringBy Vanessa, Customer Service, July 22, 2015
I love what you said "swirling away stress". Sign me up! Happy to know that you are enjoying your spa.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 211 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Billida300
fromOhio
Age:35-44
Gender:male
Gotta Love hot tubbing
PostedJuly 19, 2015
This is our second hotspring spa and we Love your product!
Response from HotSpringBy Vanessa, Customer Service, July 22, 2015
Wow, your second Hot Spring Spa!
Thank you for being a part of the Hot Spring Family!
Thank you for being a part of the Hot Spring Family!
Review 212 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Cburk
fromIndianapolis, IN
Age:35-44
Gender:male
Money Well Spent!!!
PostedJuly 17, 2015
We have been very pleased with our 2006 Vanguard. Great quality and energy efficiency. Added maybe $15 per month to our power bill year around and we have cold winters. Awesome place to relax away from screens and technology which leads to great family time and conversations. Owning a Hotspring spa really is like going on vacation in your own backyard! This August we are upgrading to the Hotspring Grandee NXT and we can't wait to get it installed!
Response from HotSpringBy Vanessa, Customer Service, July 22, 2015
Stay-cations are a great way to relax at home. It sounds like you are making the most of your time in the Hot Tub. And now you are upgrading to the Grandee NXT. Wonderful! When your new spa is set up, feel free to post some pictures on our Facebook page, we would love to see your new stay-cation spot.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 213 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Jes67
fromCharlotte, nc
Age:35-44
Gender:male
So relaxing
PostedJuly 16, 2015
Nothing is more relaxing then coming home and getting in our spa. I find that with our busy lifestyles my wife and I don't get time to just talk. It's smart phones, computers, Facebook, texting, and TV. But in the last year of owning this tub we have had quality time to just talk. No electronics. Well except for the Jets, LED lights and the stars.
Response from HotSpringBy Ben, Customer Service, July 22, 2015
You are so right! Thank you for such a powerful review - escaping from the fast-paced reality we live in can be a challenge. However, you seem to have found the perfect outlet / escape from it all! Very encouraging story, wishing you many more relaxing soaks in your Hot Spring Spas!
Review 214 for Vanguard - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Sam
fromJacksonville, FL
Age:45-54
Gender:male
Good But!
PostedJuly 16, 2015
Improvements could be made in normal maintenance. My wife and I live alone so use level logically does not change. Having to confirm use level on a monthly basis is ridiculous. The additional requirement to rotate filters, and manually initiate cleaning cycles should be automatic. I paid extra for a salt system. For the money I spent, this should be as maintenance free as possible. The company should provide a service to have test strips, etc. mailed to the consumer on a regular basis and the service should be reliable.
I signed up to have a new ion sanitizer sent to me on a predefined schedule. I have yet to receive a single ion sanitizer without having to travel to the store to get it. According to the agreement I signed they are supposed to be mailed to me.
In short, I am not sure whether it is the company or the local distributor that is responsible to ensure these additional service offers are implemented, but I would not recommend signing up for any of them as in my experience they are not reliable.
Aside from this, the service I have received from my local distributor has been very responsive. I have had to have a couple of mechanical components replaced due to failure but thus far, everything has been covered by warranty. These have been fairly major components which would have cost a substantial amount of money. If I had to pay for these out of pocket I would not recommend to my worst enemy that they purchase this product. While I do not know what the failure rate is of these components, at this point I am certainly willing to give the company the benefit of the doubt, that they are not using components that have a high failure rate.
Overall I would have to say I am happy with the Spa.
1 of 1 found this review helpful.
Response from HotSpringBy Ben , Customer Service, July 22, 2015
Hi Sam! Thank you for your use of candor, sharing your experience with the spa, your local dealership, and the warranty services performed on the spa! I am very pleased to hear you are happy with the spa, despite some of the challenges you experienced.
I am happy to address the shared concerns with the retail purchase of the products used to maintain your spa's water care, and the Ace Salt Water system design. We did design the system specifically to keep awareness of the chlorine management made by the system. You can expect an email from me shortly. In addition, if you ever need to, please contact our customer service team by dialing 800.999.4688, and press extension 8432, to speak with one of our helpful representatives. Thanks again Sam!
I am happy to address the shared concerns with the retail purchase of the products used to maintain your spa's water care, and the Ace Salt Water system design. We did design the system specifically to keep awareness of the chlorine management made by the system. You can expect an email from me shortly. In addition, if you ever need to, please contact our customer service team by dialing 800.999.4688, and press extension 8432, to speak with one of our helpful representatives. Thanks again Sam!
Review 215 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
tom8580
fromtiffin oh
Age:55-65
Gender:male
our little oasis
PostedJuly 14, 2015
we live in a rural setting and love to relax in our hotspring spa and watch the stars at night. it is our perfect down time as we gel into our seats
Review 216 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
SperkyHotTubber
fromMaryland
Age:45-54
Gender:female
Great Investment
PostedJuly 13, 2015
Before we purchased our Hot Spring Vanguard hot tub, we did quite a bit of research. We investigated other brands and models, and spoke to other hot tub owners. Hot Spring is not the least expensive brand we found, but the salt water option and the longevity of these tubs helped us to choose the right hot tub. We have a salt water system in our tub, and love that you don't feel coated in chlorine when you exit the tub. The water has a very soft feel, and no strong chlorine smell. We enjoy and use our hot tub a lot, even all summer long.
Response from HotSpringBy Ben, Customer Service, July 21, 2015
Hello Spercky Hot Tubber! Thanks for your positive feedback on your Hot Spring Vanguard model spa! We take great measures to provide a high-end, quality spa, especially with use of the Ace Saltwater System. Wishing you many future soaks in your salt water spa!
Review 217 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
roger748
fromOcala fl
Age:55-65
Gender:male
the best
PostedJuly 9, 2015
great relaxing time-alone or with others --very easy to monitor water
Review 218 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
John
fromDetroit Lakes, MN
Age:55-65
Gender:male
Relaxing
PostedJuly 6, 2015
No better way to relax! Great family time leading to good conversations.
Response from HotSpringBy Peggy W., Customer Service, July 6, 2015
well put! Enjoy the spa!
Review 219 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
kmm49
fromDeSoto, IL
Our Hot Tub
PostedJuly 3, 2015
We love our hot tub, it is so relaxing to sit in, day or night. We use it year round and love to share it with our family and friends. We have had very little trouble maintaining our tub. We clean the filters, usually weekly. We have switched to Silk Balance and Chlorine for our weekly chemicals and use MPS daily when we get out of the tub. So easy and so gentle on our skin. We love our tub. We have had it for 5 years.
1 of 1 found this review helpful.
Response from HotSpringBy Peggy W., Customer Service, July 6, 2015
Thanks for taking the time to review the spa. We appreciate your purchase are wish you many more years of the same enjoyment!
Review 220 for Vanguard - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Spark
fromOntario, NY
Age:55-65
Gender:male
You're not disappointed when you buy the best!
PostedJuly 2, 2015
We love our Vanguard. Stars at night, winter or summer, very relaxing. Very few repairs over eight years. It's been running every day. I keep a path shoveled to it in the winter. Some time my hair freezes, but I'm toasty inside. Best money I spent.
Response from HotSpringBy Ben, Customer Service, July 8, 2015
What a great review - soaking in toasty Vanguard spa water, under the stars, in freezing cold weather. Frozen hair can be resolved by simply leaning back, and dipping in warm water - then you can experience the freeze over and over again! So happy to hear you enjoy the spa after 8 years of ownership, wishing you many more soaks (and frozen hair) moments in your spa!