Top-rated product
Product Reviews
Highlife® Grandee - Pre 2019
<ul>
<li>7 adults</li>
<li>8' 4" x 7' 7" x 38"H/2.54m x 2.31m x .97mH</li>
<li>500 gallons/1,893 litres</li>
</ul>
Overall rating:
4.5
/ 5
220 out of 248(89%)reviewers recommend this product.
Customer reviews for Grandee - Pre 2019
Review 101 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
Boss
fromAlbuquerque
Age:Over 65
Nice and relaxing but the lights are burned out.
PostedFebruary 20, 2017
This is my second hot Spring Spa but I wouldn't buy another until the repair designs have been improved. Within the warranty period some of the lights have burned out. The repairman was great but couldn't properly replace the burned out lights as he could not reach them. The spa needed to be raised with a crane at my expense. Dr. Bergman
Response from HotSpringBy Vanessa, Customer Service, February 23, 2017
Dr. Bergman. Thank you for taking the time to let us know about your spa issue. I am sorry to hear that your spa lights have burnt out. I will contact your dealer and see how I can help. I will also email you to make myself available for further service.
Review 102 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Rich227
fromLittle Falls, New jersey
Age:55-65
Energy Efficient and Comfortable
PostedFebruary 16, 2017
We took delivery of our Hot Springs Grandee Spa with the Ace Salt Water system in August of 2014. We have had many memorable moments enjoying and relaxing in our Spa. We have also had many quality concerns. More importantly the lack of support from the manufacturer. In the 2 1/2 years we had our spa the main control panel had to be replaced within the first 2 months, 2 jets broke, and just this past September 2016 one of the pumps was shorting out. It was all covered under warranty. Now in talking with the store where we purchased our spa it appears the ACE Salt Water cell is not working properly and only has a 1 year warranty. I found out that the ACE Salt Water cell has a life span of 3 to 5 years depending on the usage. They are expensive to replace.
Response from HotSpringBy Vanessa, Customer Service, February 20, 2017
Hello Energy Efficient and Comfortable.
Thank you for taking the time to let us know about your spa experience. I am sorry to hear about your spa service issues. I have contacted your dealer to see how we can help.
In regards to the ACE system, it does have a 1.5 to 3 year life span. Just like any water care system it will deplete and need to be replaced.
We are always looking to innovate and deliver a quality spa. I know you and your family will enjoy your spa for many more years to come.
Happy Hot Tubbing!
Thank you for taking the time to let us know about your spa experience. I am sorry to hear about your spa service issues. I have contacted your dealer to see how we can help.
In regards to the ACE system, it does have a 1.5 to 3 year life span. Just like any water care system it will deplete and need to be replaced.
We are always looking to innovate and deliver a quality spa. I know you and your family will enjoy your spa for many more years to come.
Happy Hot Tubbing!
Review 103 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Tamluke143
fromWarrington PA
Age:45-54
Love It!!!
PostedFebruary 11, 2017
We purchased our Vista with the ACE salt water system and absolutely loved our hot tub. We maintained it weekly and had zero issues with it.
The staff a Hot Springs Jamison Pa are awesome and always there to answer any questions.
The staff a Hot Springs Jamison Pa are awesome and always there to answer any questions.
Review 104 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Andrew621
fromMoorhead, M.N.
Age:45-54
Great spa!
PostedFebruary 8, 2017
I wish I'd bought our grandee spa soone. I also added the salt water system which is well worth the price in gold! It is alot easier to care for using less chemicals and alot better for the body. I highly recommend this spa system to anyone hands down! Since buying this spa i have hooked up over a dozen people to buy this spa since july 2016 and they all have said they love it too. The customer service is above and beyond at the fargo n.d. store. They are extremely helpful for all my needs no matter how small.
2 of 2 found this review helpful.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, February 27, 2017
Thank you so much for your incredible review! We are thrilled to hear that you are loving your spa, and that you family and friends are enjoying it right along with you. Thank you for being a part of the Hot Spring family!
Review 105 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Chris
fromMinnesota
Age:25-34
Constantly impressed
PostedFebruary 7, 2017
I have used multiple Hot Springs Grandee spas over the last 15 years. In 2002, my parents purchased a Grandee, which I was fortunate to be able to use for several years. My brother in law also has an older Grandee spa, which has worked great for many years. I've personally owned two Grandee spas. The first one I owned was manufactured in 2000. This spa lasted 16 years with no issues. I live in Minnesota, and we deal with a WIDE range of temperatures. These spas have no problems holding their internal temperatures when it's below zero outside. This year I was able to upgrade to a new Grandee. I could not be more impressed. These new hot tubs have features out the wazoo! We decided to include the Bluetooth audio system. I'm very happy with the choice. The sound quality surpasses the previous spadio systems! The touch screen remote is an awesome feature. The multiple zones of LED lighting are great. The jets are powerful. This is the first Grandee I've used with the dual moto-massage jets. They're by far my favorite jets in the spa.
All in all, these spas are very good quality. They're well put together, and last many years when properly maintained.
3 of 3 found this review helpful.
Review 106 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Mauro
fromMedellin, Colombia
Age:35-44
EXCELLENT DEALER
PostedFebruary 5, 2017
I live with my family on a 25th floor. I bought a SPA in @ambiente_Azul, representative of the Hot Spring brand in Colombia. I made the mistake of buying a shallow SPA and when they installed it on the terrace of my apartment I realized that it was very uncomfortable. I contacted the dealer who understood the situation and immediately offered to change the SPA without finding any obstacle and knowing the difficulties to lower the previous one of my terrace and go up the new one 25 floors by the front of the building again.
I want to thank the company @ambiente_Azul because thanks to their excellent work now I can enjoy with my family the SPA that I dreamed.
I want to thank the company @ambiente_Azul because thanks to their excellent work now I can enjoy with my family the SPA that I dreamed.
1 of 1 found this review helpful.
Review 107 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
OHBUOY
fromChippewa Falls, WI
Age:45-54
Love our Grandee
PostedJanuary 23, 2017
The machine has been working well for nine years, with very little trouble.
1 of 1 found this review helpful.
Review 108 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
ScottyB
fromAustin,Tx
Age:45-54
My Tub
PostedJanuary 22, 2017
My neighbors wished they had a hot tub like mine. So easy to clean and maintain. You gotta get the built in sound system! Nothing like relaxing and listening to some hot music in the soothing hot water, with a light show to top it off!
Hot tube 101.
Leave it on 101, then if you like it hotter turn it up an hour or less before tub time and it will be ready!
Leave it on 101, then if you like it hotter turn it up an hour or less before tub time and it will be ready!
Review 109 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
DaveB
fromOrlando,Fl
Age:Over 65
Reliable
PostedJanuary 22, 2017
The first spa lasted 15 years and is still being used by my son and his family.
I assume t5he new spa will last as long.
I assume t5he new spa will last as long.
Review 110 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Scot3Boy
fromSpokane, WA
Age:35-44
My families hideway....
PostedJanuary 21, 2017
Wonderful place to relax and spend time with our family!
Review 111 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Willy42
fromAndover, ma
Age:35-44
Best Spa Ever
PostedJanuary 21, 2017
It is the most well designed, built and comfortable spa around. Highly recommend to anyone!!!
Review 112 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
JCC
fromMiami Fl
Age:45-54
Great spa
PostedJanuary 20, 2017
Everything about this spa is great. Powerful jets and easy to use.
Review 113 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Trevor48
fromDetroit, MI
Age:35-44
Backyard oasis
PostedJanuary 17, 2017
We purchased a Grandee. It's the first hot tub I've ever owned. It has been relatively easy to take care of. Your definitely pay for the quality, but after owning it for six months I would definitely say I would purchase the same model again.
Review 114 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Shocker59
fromAndover, KS
Age:45-54
100% Guarenteed and Proved It !
PostedJanuary 16, 2017
My Grandee suffered a defective outer shell after less than one year. The dealer immediately called the manufacturer and my spa was immediately replaced. No hassle at all.
The full warranty replaced my entire spa!
That's a warranty that's honored!!!!
1 of 1 found this review helpful.
Review 115 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Nora
fromLebanon, TN
Age:45-54
Love our spa
PostedJanuary 6, 2017
We LOVE our new spa! So far, we have found it easy to maintain, and what could be better than jumping in a hot tub when it's cold outside. It's a beautiful addition to our new outdoor living space.
Our experience with Hot Spring Spas has been the best. They were so patient as we took our time making our decision and they answered all of our questions knowledgeably, even allowing us to try one out before we purchased. Installation day went wonderfully, and they have responded quickly to a couple of minor issues we had. We are definitely pleased with the product and the service we have received.
Our experience with Hot Spring Spas has been the best. They were so patient as we took our time making our decision and they answered all of our questions knowledgeably, even allowing us to try one out before we purchased. Installation day went wonderfully, and they have responded quickly to a couple of minor issues we had. We are definitely pleased with the product and the service we have received.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, January 20, 2017
Hello Love our spa.
Thank you for taking the time to let us know about your spa experience. I am glad to hear that your dealer is taking care of you and that you are enjoying your spa. Creating a backyard get-a-way is a great way to relax.
Happy Hot Tubbing!
Thank you for taking the time to let us know about your spa experience. I am glad to hear that your dealer is taking care of you and that you are enjoying your spa. Creating a backyard get-a-way is a great way to relax.
Happy Hot Tubbing!
Review 116 for Grandee - Pre 2019
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Yep
fromUSA
It's a leaker
PostedJanuary 4, 2017
It's a leaker! We have had numerous leaks. Had to send back to dealer numerous times for repairs. Struggle to get timely response from dealer to address the leak / required us to contact hot springs to help enforce warranty repairs.
By Customer Service Hot Spring Vanessa, January 9, 2017
I am sorry to hear that your spa is leaking. Watkins does provide a manufactures warranty and supports the dealers for repairs. I would like to see how I can help. I will email you to gather more info.
Thank you for your post and I look forward in working with you soon.
Thank you for your post and I look forward in working with you soon.
Review 117 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Vail2016
fromVail, CO
Age:45-54
Grandee spa
PostedDecember 31, 2016
Great spa the two moto massage chairs are amazing. Wish the foot jets at the bottom would be more powerful. The cordless remote is amazing. Its a bit buggy have had to reset it a couple of times. The blue tooth speakers are a must!
Tub is very effeient and holds the water temp even on cold nights with the cover off!
By Customer Service Hot Spring Vanessa, January 9, 2017
Hello Great Spa.
Thank you for your review. We appreciate you taking the time to let us know your honest opinion. We are happy that you are enjoying your spa.
Happy Hot Tubbing!
Thank you for your review. We appreciate you taking the time to let us know your honest opinion. We are happy that you are enjoying your spa.
Happy Hot Tubbing!
Review 118 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Dfeld22
fromNew Jersey
Age:45-54
Awesome hot tub!!!
PostedDecember 27, 2016
Recently purchased this hot tub. Was able to get it just in time for the Christmas holiday. Have always wanted a hot tub and did a lot of research. I have to say that the Grandee met all of my expectations and more...the moto massage is absolutely the best invention since sliced bread. Would highly recommend this hot tub. Our dealer, Swim Again Pools and Spas, were top notch from purchase to installation and set up. They absolutely went out of their way to make sure the hot tub was up and running in no time at all.
Review 119 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Ninjamonkey
fromDenver, Co
Age:25-34
Most Amazing Spa
PostedDecember 25, 2016
This is the second spa that I have owned and the salt water system makes it so much more enjoyable. Water care is a breeze and it is by far the best investment we have made. Would highly recommend IHT and our salesman Mike Thrope who made the whole experience enjoyable!!
Review 120 for Grandee - Pre 2019
Overall rating
1
/
5
Comfort:
3
/
5
Quality:
2
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
Bob
fromNew England
Age:45-54
LED lights
PostedDecember 19, 2016
LED LIGHTS BLEW AFTER 3 years. maybe 50-60 hours of use.
Found out today, that we can't access the LED lights for repair easily. They said it would take 3 hours PER light to repair. There are 3 pillow lights. The LED wires were run in series and they are positioned deep UNDER the spa seats and not near the top edges, that would have been more easily accessible--- an engineering FLAW.
I think its ridiculous that the parts that need to be accessed in the future wouldn't have been placed in a better position for techs later.
Found out today, that we can't access the LED lights for repair easily. They said it would take 3 hours PER light to repair. There are 3 pillow lights. The LED wires were run in series and they are positioned deep UNDER the spa seats and not near the top edges, that would have been more easily accessible--- an engineering FLAW.
I think its ridiculous that the parts that need to be accessed in the future wouldn't have been placed in a better position for techs later.
Also, went to order new cover, as cover began taking in moisture and became VERY HEAVY, actually dangerous now. There is a 4-6 week wait. We are in the Northeast and only use the spa in winter....having to wait a month is ridiculous.
I'm a reasonable person and own a business myself.
The customer support isn't good at all.
BUYER BEWARE !!
The customer support isn't good at all.
BUYER BEWARE !!
By Customer Service Hot Spring Vanessa, December 21, 2016
Thank you for your review. We have been in contact with you and your dealer. We are exploring what out of warranty options are available for your repair. The dealer will contact you with that information. I am glad that you are asking these questions. It is important for other spa owners who want to set their spa in a deck to know everything that is needed. Hot Spring website has a Customer Installation Guide. One of the things this guide mentions is having a minimum of 24 inches of clearance about the entire spa. Please see the guide for complete information. Hot Tub covers will need to be replaced. They come with a two year warranty. The life of the cover can vary depending on exposure, material used on cleaning and operation. I like to think of covers like tires on a car. The will need to be replaced it is just a matter of when and it is something that no one likes to do. Because we make our covers for all spa models we have manufactured for the last 30+ years, we make the covers once they are ordered. We also have a factory shut down for the end of the year. Taking that into consideration and travel time across the United States, 4-6 weeks is a reasonable time line to get a new cover. If you have additional concerns please feel free to contacts us directly, 800-999-4688 ext 8432.