Top-rated product
Product Reviews
Highlife® Grandee - Pre 2019
<ul>
<li>7 adults</li>
<li>8' 4" x 7' 7" x 38"H/2.54m x 2.31m x .97mH</li>
<li>500 gallons/1,893 litres</li>
</ul>
Overall rating:
4.5
/ 5
220 out of 248(89%)reviewers recommend this product.
Customer reviews for Grandee - Pre 2019
Review 81 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Grandee1
fromFox Island, WA
Age:55-65
First Time Hot Tub Owners
PostedJune 10, 2017
Love the Grandee! We are already feeling the benefits and more relaxed than we expected. We love how quiet our hot tub runs. It's perfect! Thank you Hot Springs.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, June 12, 2017
Thank you so much for your review. We are happy to hear that you have already experienced these hot tub benefits first-hand and wish you many years of happiness in your new spa.
Review 82 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Beeve99
fromTwinsburg, Ohio
Age:45-54
Why have I waited so long to purchase?
PostedMay 30, 2017
I had been looking for spas for a few years and thought they were just a luxury item. I wanted to relax, as I spend many hours bending over beds, chairs, tables, etc at the hospital I work at as an occupational therapist. The Grandee is like going to a 5 star massage parlor and getting every muscle group relaxed and loosened. I used to wake up several time throughout the night. Now I sleep like a baby. I am so relaxed getting out of my hot tub, I feel like a wet noodle. If you are on the fence about making a major purchase, you should dive in and let the rest of your life be absolute enjoyment.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, May 31, 2017
Thank you so much for your review! We are so happy to hear that your new Grandee provides you with much-needed comfort. We wish you many more years of relaxation in your new spa. Welcome to the Hot Spring family.
Review 83 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Rayray
fromGallatin TN
Age:55-65
Two Year Decision
PostedMay 30, 2017
My wife and I decided to buy a hot tub for our family, so the research began, two years it took.
We looked at every manufacture and options (lounge or no lounge, salt water vs. chlorine, energy consumption etc....) we asked a million questions, Every manufacture has it own little different options.
,but not all have quality !
The one thing that kept coming back to us was the quality that "Hot Springs has over the other manufactures. Design,energy efficient, quality and warranty.
Hot Springs has all these options.
We feel like we bought the BEST Hot tub on the market !
We love our spa and highly recommend it to everyone.
We looked at every manufacture and options (lounge or no lounge, salt water vs. chlorine, energy consumption etc....) we asked a million questions, Every manufacture has it own little different options.
,but not all have quality !
The one thing that kept coming back to us was the quality that "Hot Springs has over the other manufactures. Design,energy efficient, quality and warranty.
Hot Springs has all these options.
We feel like we bought the BEST Hot tub on the market !
We love our spa and highly recommend it to everyone.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, May 31, 2017
Welcome to the Hot Spring family! Thank you very much for your review. We are thrilled to hear that you are so happy with your new Grandee spa.
Review 84 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Grif49
fromFort Worth, TX
Age:Over 65
Good Investment
PostedMay 29, 2017
Purchased at the Dallas State Fair, the install was quick and easy. Great sound and light system to make the spa a real asset.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, May 31, 2017
Thank you for your review! We are happy to hear you are loving your new Grandee. Welcome to the Hot Spring family.
Review 85 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
MkinTX
fromHouston, TX
Age:55-65
18 year Grandee owner
PostedMay 14, 2017
I have owned my Grandee spa for 18 years now! I have loved the jets and the size. Great for a stress reliever after a tough day.
It is amazing with a few repairs that it is still going strong!
thank you Hot Springs!!!
thank you Hot Springs!!!
Response from HotSpringBy Catherine, Hot Spring Spa Staff, May 15, 2017
Thank you for your review! We wish you many more years of relaxation in your Grandee. Thank you for being a part of the Hot Spring family for so many years!
Review 86 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Carl
fromPA
Age:45-54
Good product
PostedMay 13, 2017
Continued problems with controls and moto massage . Other than that we love the tub. It's 12 years and unfortunately has a leak and with the other problems it's not worth repairing. With that said we are looking at hot springs again. It's the best on the market even with the problems. Hopefully the newer NXT models have them corrected
By Customer Service Hot Spring Chelsea Elam, June 7, 2017
Thank you for your review! We are happy to hear you have loved the Hot Spring brand and are considering a new spa. The Highlife NXT line is the perfect combination of functionality and design. I am sorry you have had difficulty with your spa controls and moto massage jet. We are here to help if you would like to discuss these issues further. Please call 1-800-999-4688 ext 8432 or email at [email protected]. Happy hot tubbing!
Review 87 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
George1971
fromNewark, OH
Age:45-54
good while it lasted
PostedMay 6, 2017
Great hot tub in the beginning. I cleaned it everyday. Hosed the filters every week. Monitored the chemicals every other day. There is no reason why I should have issues after only 2.5 years. Beware some things only have a 1 year warranty. I was still having issues from the start up at about 4 months into owning it. And as many times as I had a tech come out to look at it, they don't seem to have a record of them being here for that reason.
By Customer Service Hot Spring Chelsea Elam, May 12, 2017
Thank you for taking the time to leave your review. It sounds like you have been taking great care of your Grandee spa, and we would love the opportunity to further discuss the issue you are experiencing. Please give us a call at 800-999-4688 ext 8432, or email us at [email protected]. Thank you!
Review 88 for Grandee - Pre 2019
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
SpaLover
fromMooresville, NC
Age:55-65
Great Tub, Poor electronics
PostedMay 1, 2017
Overall, we have been very happy with our Grande Spa. However, the remote almost never works without rebooting the system and the remote every time we want to use the Spa. Sometimes, even the buttons on the spa will not work without rebooting the spa.
This first began within a week or two after taking delivery. They worked on the spa off and on and finally after a couple of months they replaced the remote. It worked fine for a couple of months but then began having problems again. The problems continued to get worse and worse until we have now called out the service technician again because rebooting the system does not always work. It has become an issue that the only way the remote will work is if you remove the battery, reboot the spa, then replace the battery immediately and hope it will find and operate the spa.
We are now waiting and hoping the next visit will fix it, but this is the third visit in less than a year.
2 of 2 found this review helpful.
By Customer Service Hot Spring Vanessa, May 9, 2017
I am sorry that you have had some technical issues. Glad to know that your dealer was able to resolve the issue. Customer Service is available if there is anything we can help you with. We can be reached at 800-999-4688 Ext. 8432 Thank you for your review.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 89 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Vanessa
fromOrlando, Florida
Age:55-65
Great purchase!!
PostedApril 23, 2017
We are already loving our new spa !! The ease of operation and we love the speakers with our spa!!
Response from HotSpringBy Catherine, Hot Spring Spa Staff, April 26, 2017
Thank you for your review! We are happy to hear you are loving your Grandee. Enjoy the wellness!
Review 90 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
5
/
5
Beth1204
fromAudubon , PA
Age:25-34
Relaxation at its best
PostedApril 18, 2017
We have had our grandee for five months now and use it at least five times a week. Not only my husband and I but our two children as well. There is plenty of room in it where we do not feel cramped like all the other models we have tested out. We are so happy we decided to go with the largest model of the Hot Springs tubs, it makes every evening enjoyable.
The reason I rated the comfort only a 4 and not a 5 is because the power of the jets is so powerful, which is great, but it pushes me off the seat. I wish they would have put a ridge in the bottom of the hot tub higher than the one they already have so that at least I can brace myself in position. I am 5'8" and find myself sitting with my feet on my seat to keep me in place. My husband who is 6' has no problem though.
In regards to energy, in the winter in PA we kept it at 104• and our electric bill was about $80 more a month. We got the tub in November so I will see what the difference is once the weather breaks.
Overall, very happy with our purchase and would not do it differently second time around. The size for the two of us is perfect, we are not cramped, it is very relaxing and enjoyable.
By Customer Service Hot Spring Vanessa, April 25, 2017
Hello Relaxation is the best!
Thank you for taking the time to let us know about your spa experience. I think it's great that you are about to share tub time with your family. Something that other bathers use to help stay in place is a weight belt. This is a belt that divers use. Your dealer will be able to help you with that.
Happy Hot Tubbing!
Thank you for taking the time to let us know about your spa experience. I think it's great that you are about to share tub time with your family. Something that other bathers use to help stay in place is a weight belt. This is a belt that divers use. Your dealer will be able to help you with that.
Happy Hot Tubbing!
Review 91 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Andrew
fromMoorhead, MN
Age:45-54
Awesome!
PostedApril 4, 2017
This is our first saltwater tub and we love it. Much better on the skin and much easier to maintain than the old version. This tub is very comfortable and we have had many friends sit in it and they too have now bought their own! I would highly recommend this series of tubs.
1 of 1 found this review helpful.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, April 10, 2017
Thank you for your review. We are glad that you are loving your first salt water hot tub! We know you will enjoy your new Grandee for years to come. Enjoy the wellness.
Review 92 for Grandee - Pre 2019
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
pastowner
fromOhio
Age:55-65
Grandee
PostedMarch 31, 2017
We had nothing but trouble with the Grandee. We had to have the moto jets replaced every year. After the warranty was up they would not do anything for us even though they knew they had to be replaced every year. Would not recommend the spa to anyone.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, April 4, 2017
Thank you for sharing your hot tub experience. I am sorry that you have had repeated issues with the Moto Jet. Typically, if there is a reoccurring issue the root of the problem is not the symptom. I would like to work with you and see what I can do to help resolve this issue once and for all. I look forward to working with you soon.
Review 93 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
socal
fromOceanside, CA
Age:55-65
Really enjoying
PostedMarch 25, 2017
Our spa is at least 12 years old and we've done a bit of maintenance over the years. Primarily we just enjoy the heck out of it.
0 of 1 found this review helpful.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, March 27, 2017
Thank you very much for your review. Thank you for being a part of the Hot Spring family for so many years!
Review 94 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Hondo2483
fromPetoskey, MI
Age:55-65
Love Our Tub!
PostedMarch 11, 2017
One of the best purchases ever for our Lake House in Petoskey! Much more energy efficient than our old unit! Love It!!
Response from HotSpringBy Catherine, Hot Spring Spa Staff, March 16, 2017
We are happy to hear you are loving your new Grandee at your lake house! Thank you so much for your review.
Review 95 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
ColdinMN
fromTracy, Mn
Age:45-54
Great investment
PostedMarch 10, 2017
It is hard for me to get a good sleep. Since investing in a hot tub I find myself much more relaxed and I also sleep a lot better. I recommend a HotSpring hot tub to everyone!
1 of 1 found this review helpful.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, March 16, 2017
We are so happy to hear that your Grandee helps give you a better night's sleep. Thank you so much for your review! Enjoy the wellness.
Review 96 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
WaltC
fromGoodyear Az
Age:55-65
Excellent product
PostedMarch 9, 2017
What an excellent product! We bought our Grandee a year ago and have not been disappointed. Minor cosmetic issues but no mechanical ones. This wasn't the only unit we looked at, but it was the best. Worth every Penney . Chiller unit makes thisspa useable during the summer. Keeps water at 100 degrees year round.. quiet and maintenance free.
By Customer Service Hot Spring Vanessa, March 29, 2017
Hello Excellent product!
The Chiller is a great way to keep your spa cool while you enjoy jet therapy on hot days.
Thank you for your review.
Happy Hot Tubbing!
The Chiller is a great way to keep your spa cool while you enjoy jet therapy on hot days.
Thank you for your review.
Happy Hot Tubbing!
Review 97 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Me
fromKY
Age:45-54
Water care
PostedMarch 9, 2017
On the ease of water care it was no fault of Hot Springs manufacture but the company that I purchased the spa. They (Watsons) did a very poor job of showing how to maintain and check the chemical levels in the spa to a point that my wife came down with hot tub folliculitis.
I had to contact the Hot Springs dealing in Dayton Ohio to help me with the problem. Once we drained and cleaned the tub and properly maintained chemicals the correct way, we have no more issues. Knock on wood.
The Hot Springs dealer in Dayton Ohio will be the only dealer I will deal with in the future even though they are an hours drive from my house.
I had to contact the Hot Springs dealing in Dayton Ohio to help me with the problem. Once we drained and cleaned the tub and properly maintained chemicals the correct way, we have no more issues. Knock on wood.
The Hot Springs dealer in Dayton Ohio will be the only dealer I will deal with in the future even though they are an hours drive from my house.
By Customer Service Hot Spring Vanessa, April 10, 2017
Hello Water Care.
Thank you for taking the time to let us know about your spa and dealer experience. I am sorry to hear that. I am glad that you have received the help that you needed. If there is anything that Customer Service can do to help please let us know. We can be reached at 800-999-4688 ext 8432. Thank you again for your time and Happy Hot Tubbing! Vanessa-Customer Service.
Thank you for taking the time to let us know about your spa and dealer experience. I am sorry to hear that. I am glad that you have received the help that you needed. If there is anything that Customer Service can do to help please let us know. We can be reached at 800-999-4688 ext 8432. Thank you again for your time and Happy Hot Tubbing! Vanessa-Customer Service.
Review 98 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Shocker2017
fromWichita KS
Age:45-54
Grandee - Enjoy it for life !
PostedMarch 8, 2017
I don't need to imagine how life would be waking up to a nice dip in the spa watching the sunrise, or right before bed, watching the shooting stars....I live it every day.
Our Grandee has been one of our best investments in our life from both a fun and family time perspective, but also a health and wellness perspective.
It's a sinch to maintain, very energy efficient, and just makes you feel great. Ya wanna be the most popular destination on your block, go get one now! You will be glad you did.
Response from HotSpringBy Catherine, Hot Spring Spa Staff, March 16, 2017
Thank you so much for your review! We are happy to hear that you are taking advantage of all of the benefits your hot tub provides. Thank you for being a part of the Hot Spring family.
Review 99 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Scott10
fromLansing, New York
Age:45-54
Love our Grandee!!!
PostedMarch 8, 2017
We have had our Grandee for almost 4 years and enjoy it so much. Easy to maintain, and always ready for a soak. Great to soak in after a long winter day on a cold night!! Looking forward to many more years of enjoying our Hot Springs Grandee hot tub!!!
Response from HotSpringBy Catherine, Hot Spring Spa Staff, March 16, 2017
Thank you for your review! Spending time in your Grandee seems like the best way to warm up on a cold winter night. Enjoy the wellness!
Review 100 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Texascountry
fromBrenham, Texas
This is one tough spa
PostedMarch 5, 2017
We have had our spa for several years now. When we first got it we used and enjoyed it regularly. Later significant work and family changes took priority over the spa and it sat unused and ignored for many, many months. During that time we had a flood that partially submerged the spa to just below the electronics. We've heard stories about neglected spas and expected to find a total loss when we decided to see if it could be put back into service. Much to our surprise all we had to do was drain it, clean the filters, refill it and change the circulating pump. The shell still looks brand new, the electronics, plumbing, heater, ozonizer, etc. all were fine. This unintended torture test proved we had invested in high quality design, materials and workmanship.
We did later decide to replace the two main pumps since they had been completely submerged for several hours, invest in a new cover and replace the head rest pillows. The high water also appears to have loosened the glue holding some of the panels, which we still need to resolve. Still, that's all pretty minor stuff compared to what we expected to find.
By Customer Service Hot Spring Vanessa, March 29, 2017
Wow! That is one tough spa. Thank you for sharing your hot tub story with us. If we can help with part numbers please let us know. Customer Service can be reached at 800-999-4688 ext 8432.
Happy Hot Tubbing!
Happy Hot Tubbing!