Top-rated product
Product Reviews
Highlife® Grandee - Pre 2019
<ul>
<li>7 adults</li>
<li>8' 4" x 7' 7" x 38"H/2.54m x 2.31m x .97mH</li>
<li>500 gallons/1,893 litres</li>
</ul>
Overall rating:
4.5
/ 5
220 out of 248(89%)reviewers recommend this product.
Customer reviews for Grandee - Pre 2019
Review 381 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Daisy
fromSo. CA
Love, but.....
PostedMay 31, 2012
Love the spa, use it a lot, however, having issue with salt water after less than a year. Been dealing with customer service for over five weeks now, still no solution. Don't waste your money on the salt water, not worth it.
5 of 6 found this review helpful.
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, June 21, 2012
Dear Hot Tubber,
Good afternoon! Thank you for taking the time to respond with feedback about your spa and water chemistry. I am very sorry to read that you have not reached a resolution of the water care challenges with the person(s) who have been assisting. I do not have your name at present, so am unable to pull up notes/documentation from the person assist you for the past several weeks. If you would please, write to me directly so that I might review your situation and see what we might do to reach the solution that will allow you to use the salt system and enjoy the spa without further complications.
Hot Spring Hot Tubber,
Watkins Consumer Service Center
Good afternoon! Thank you for taking the time to respond with feedback about your spa and water chemistry. I am very sorry to read that you have not reached a resolution of the water care challenges with the person(s) who have been assisting. I do not have your name at present, so am unable to pull up notes/documentation from the person assist you for the past several weeks. If you would please, write to me directly so that I might review your situation and see what we might do to reach the solution that will allow you to use the salt system and enjoy the spa without further complications.
Hot Spring Hot Tubber,
Watkins Consumer Service Center
Review 382 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Ellie
fromBowie, Maryland
Age:45-54
Gender:female
Should have bought this tub years ago!!
PostedMay 17, 2012
We relax in the tub almost every night. It helps us sleep after working or playing all day. My husband has lower back muscle tightness so the tub really helps to loosen the back before bed. With the kids joining us, we can have a relaxing time, making it easier for the kids to talk about their day!!
0 of 2 found this review helpful.
Review 383 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Don D
fromOrlando, Fl
Age:45-54
Gender:male
19 years and still works like a charm
PostedMay 9, 2012
My modle is actually the Highlife model K. I bought it in 1993 and it has been kept hot everyday since then except for the time three years ago when the heater went out. The cost for a new heater was $350 and it is still going strong. I still have the original cartridge filters, when I have brought them to the local dealer, they look at them and say they are still good. The cost to keep the spa hot has been around $10 -20 per month depending on cost of electricity. This spa is great. I do have two cracks in the shell but I guess after 19 years you would expect that.
Best quality purchase ever- remember there is cost to buy and cost to own. This is the best total cost of ownership option around.
Best quality purchase ever- remember there is cost to buy and cost to own. This is the best total cost of ownership option around.
5 of 7 found this review helpful.
Review 384 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Giggie and Granddad
fromMurray, Ky
Age:Over 65
Gender:male
Hotspring is the best spa ever.
PostedApril 30, 2012
We traded our 2003 Vangard for the Grandee a few months ago. We can not believe how much better the spa is in all aspects. The jets are stronger and you feel like you have had a massage. We love the water feature and so does our grandkids. It is a wonderful way to stay on the basketball court. Three days out of each week I play basketball for about 2 hours. Afterwards I soak for 20 to 30 minutes in the hot tub and I truly believe that is why at 66 years old I am still playing. It has been a big hit at our house.
I would recommend the Grandee to everyone.
I would recommend the Grandee to everyone.
1 of 1 found this review helpful.
Review 385 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
v
fromNJ
Age:45-54
Gender:female
Great Spa, relaxing and reenergizes you!
PostedApril 30, 2012
I bought this spa over a year ago and I still use it at least 2 times a week. The controls are easy and it is easy to maintain. We feel so refreshed and the salt water is sooo smooth on your body. It literally takes aches and pains away.
Review 386 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Hawkeye
fromColorado Springs, CO
Age:45-54
Gender:male
Grande Hot tub
PostedApril 30, 2012
Great tub! Tons of room with great jet locations. My first hot tub and was a fantastic choice. Water maintenance with Silk Balance is incredibly easy. Only downfall of the Grande is that it was pretty expensive so I hope it stands the test of time (only had for 8 months). Service has been great from Hanson Hot tubs. Had a problem with digital control and it was replaced without question within 2 days. Highly recommend!
1 of 1 found this review helpful.
Review 387 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Jetstream
fromBraintree, Ma
Age:25-34
Gender:male
Worth every penny!
PostedApril 29, 2012
I spend three to four nights a week in my Grandee! The variety of jets and open seating make it one of the best tubs on the market! It's also very energy efficient. I live in New England and it costs me less to heat than what I spend on coffee :). I highly recommend this spa to everyone in the market.
1 of 1 found this review helpful.
Review 388 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Jack
fromWest Salem, WI
Age:45-54
Gender:male
Relaxation is worth every penny
PostedApril 29, 2012
This tub is fantastic. We use it almost every night. It helps relieve the stress from a hectic day. Highly recommend getting one.
Review 389 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
TeddybearTom
fromHolyoke, MA
Age:45-54
Gender:male
One of Two Ways to Relax
PostedApril 28, 2012
I never imagined living in our spa as much as we do. I compare it to my second favorite resting place in the home. The first being the bedroom. This spa has not only been a place for us, but for our friends. I can't tell you all the countless evenings resting while looking at the stars. Of the full moon nights where the pearl colored shell reminds me of the moon light itself. Watching the sun rise or just enjoying a late afternoon dip it's just the place to be. If you've ever been on holiday and been in a hot tub, it does not compare to having your own HotSprings portable Spa. Since owning it in November 2011, I have enjoyed it daily. We especially love it every weekend. It is super easy to maintain. Just add the Bromine after use, and test it regularly. The cost of maintaining it in the winter was no more than.90 cents a day. I highly recommend the spa and our Springfield MA dealer TeddyBear Pools has been excellent.
1 of 1 found this review helpful.
Review 390 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Blackrain1965
fromBoston, MA
Age:45-54
Gender:male
Move the heat return
PostedApril 27, 2012
Comfortable, expensive, 500 gallons helps with water stability. Having the heat return put exactly where most people would like to put there toes is unpleasant. Must be other options HotSpring.
1 of 2 found this review helpful.
Review 391 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
BrettP
fromArdmore Ok
Age:45-54
Gender:male
Absolutely no regrets
PostedApril 27, 2012
I finally purchased my Grandee hot tub 2 yrs ago. It has been my daily ritual everyday to get in first thing out of bed. A great time of solitude and opportunity to loosen up. It looks and oparates as well today as the day we bought it. I would highly recommend this larger size, as it more roomy for me and my wife and still allows others on occasion. My electric bill has had absolutely no impact since we added this to our home and I use a little chlorine in it each week and clean filters every 6 weeks. Crystal clear water. Simple and very inexpensive.
0 of 1 found this review helpful.
Review 392 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Snowman
fromMinnesota
Age:55-65
Gender:male
Mixed
PostedApril 27, 2012
We like the tub, but have had unending problems with the ACE salt system.
2 of 2 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012
We are committed to delivering the Absolute Best Hot Tub Ownership Experience. We appreciate that you have taken the time to review your hot tub and provide us with feedback, though we are sorry you are not entirely satisified. Our customer service team reaches out directly to owners when we receive negative feedback to determine what we can do to improve the situation and better meet your expectations. If there is something more that we can do, please feel free to contact us directly at 800-999-4688 X 8432
Review 393 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Grandee
fromMission Viejo, CA
Age:55-65
Gender:male
Was concerned....now very pleased.
PostedApril 27, 2012
For the first year I had issues with the ACE system. The sensor was replaced twice and then went out of warranty and died again. The dealer was not very helpful once it was out of warranty. I called Hotspring who were very helpful and they responded quickly by sending a new pipe and sensor ( free of charge) and now the ACE system works beautifully.
We were suprised how well the in spa stereo sounds; an added bonus.
We use the spa four or five times a week and love it. Now that the Ace system is working as advertised, it is simple to maintain. If it keeps working well, it is a great spa and company.
1 of 1 found this review helpful.
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback! Our goal is always to minimize service needed for our tubs. And as you've seen we aggressively take care of our customers! Thank you for your business and enjoy your ACE System! Please contact us at 800-999-4688 if we can assist you in the future.
Review 394 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Red Dog
fromsunset beach, nc
Age:Over 65
Gender:male
Best hot tub
PostedApril 27, 2012
Best hot tub ever owned. Very comfortable and easy to care for. Great purchase. Thanks
Review 395 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
JLo
fromUnited States
Great spa
PostedApril 27, 2012
We have one at each of our 2 houses. They are great, easy and comfortable. The only downside is cleaning the filters, but you have to do it on any spa you buy. Love the Grandee!!!
Review 396 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
JO
fromCarmichael, CA
Worth it.
PostedApril 27, 2012
We use it weekly with and without the kids. Cool or warm night with a clear sky makes for a quiet time to reconnect. Relaxing just before bed. The salt system offers that low to no chlorine smell. So thankful we got the larger size for so many reasons. It became our pool in the summer, we can fit 6 adults comfortably and many more kids. But even if it is just the two of us, it is nice to spread out. The jets are better than any other I have tried, and we tested many before we bought. 2 years later we are still pleased.
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback! We are excited to hear your Grandee is a gathering place for the family and the ACE System is delivering as advertised! Welcome to the Hot Spring Family, and thank you!
Review 397 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
A40
fromUP, MI
Age:35-44
Gender:male
Highly recommended
PostedApril 27, 2012
We bought the hot tub 7 months ago. Me and my wife are enjoying it so much. Grandee model we have is elegant, comfortable and it has been working great.
It is hard to imagine a better hot tub than this.
Review 398 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
camjam
fromCanton, Ohio
Age:45-54
Gender:male
Grande
PostedApril 27, 2012
Our Spa is awesome! Easy to care for....saltwater system is really nice.
Review 399 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
russell
fromwetumpka, al
second hot springs spa purchased
PostedApril 27, 2012
First one lasted 15 plus years. The only brand we'll ever buy. While the brand is very important to us, the local dealership, in our case Hughs pools in Montgomery, AL, can be a deal breaker. Hughs has the "right stuff" and desire for real customer support. If we ever buy another spa, we'll go back to them.
Review 400 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Cummins8403
fromAdvance mo
Age:25-34
Gender:male
Grande hot tub
PostedApril 27, 2012
Nice hot tub and really like the Moto jets. But when sitting in them they blow u outta the seat a little bit. I wish there was a place for my feet in the middle. Other than that been a good tub. Had one leak about 8-9 months of owning it but the distributor came out and fixed it.
1 of 2 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012
We are committed to delivering the Absolute Best Hot Tub Ownership Experience. We appreciate that you have taken the time to review your hot tub and provide us with feedback, though we are sorry you are not entirely satisified. Our customer service team reaches out directly to owners when we receive negative feedback to determine what we can do to improve the situation and better meet your expectations. If there is something more that we can do, please feel free to contact us directly at 800-999-4688 X 8432