Top-rated product
Product Reviews
Highlife® Grandee - Pre 2019
<ul>
<li>7 adults</li>
<li>8' 4" x 7' 7" x 38"H/2.54m x 2.31m x .97mH</li>
<li>500 gallons/1,893 litres</li>
</ul>
Overall rating:
4.5
/ 5
220 out of 248(89%)reviewers recommend this product.
Customer reviews for Grandee - Pre 2019
Review 321 for Grandee - Pre 2019
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
1 Disappointed tubber
fromGander, Newfoundland, Canada
Age:45-54
Gender:male
Great at first, now disappointed.
PostedSeptember 22, 2013
We have a 2010 Grandee. When we brought it home and set it up it was a god send. I fly Search and Rescue in the RCAF and my body is beaten and broken after 14 years of active duty. The moto masage was a major selling feature and it provided me many hours of relief after long missions. Sometimes it was the only "non-medicinal" way I could get my messed up back moving again for the next flight, not to mention the "de-stressing" it enabled.
However, the "new tub" joy didn't even last a year. The bar top lights started to act weird first, replaced under warranty. Then the screws attaching the headrest perches started rusting. Replaced under warranty. Then the control box went out. Replaced under warranty. The heater died, replaced under warranty. That is all within a 2 year period and I am fastidious about water quality and chemical balance.
Then 2 years after purchase we were transferred to a remote location where there is no dealer. Within the year, both moto massage heads just stopped moving. So much for my therapeutic soak. Kinda ticked me off every time I got in it then. Discovering we would be paying around 100 bucks a piece plus shipping only ground salt into the wound and I elected not to replace them on principle.
Now, barely 4 years after it first came home, it's leaking somewhere buried deep in the foam. Just enough to drop the level about 1" a day and soak the concrete pad. I would attribute the leak to the cross country move, but it spent all last year in the exact spot it is right now without a leak. Now, I'm down to trying to find it myself (with my messed up back and neck) by pulling glued panels off and digging through acres of foam to find the trickle before the snow fly's and everything freezes solid. Yep, end Sept things freeze up around here.
Unfortunately, as much as I want to like it, I must recommend others avoid this model. Or get rid of it before it runs out of warranty. Or maybe look for a tub that at least doesn't have spray foam stuck to everything to give you a fighting chance of fixing it yourself if need be.
We are due to be transferred again in the next 10 months and this time I think we will just let the hot tub sell with the house and move on to a different tub/brand...
1 of 1 found this review helpful.
Response from HotSpringBy Peggy W., Customer Service , September 23, 2013
First of all, thank you sincerely for the tough job you do as a member of the RCAF! I am sorry to read that the spa is not the same source of joy it was in the beginning. I would like to look into getting those moto jets replaced for your back and what we might do about a leak in the spa. The foam, though aggravating to dig through, does prevent heat loss from the spa and supports the shell of the spa when it is full of hot water and people. If it didn't stick to everything, your electric bill would probably be thru the roof! I would like to work with you and see if there is a service provider we might bring in to do the repairs. I will email you directly and look forward to helping where I can.
Review 322 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Paul64
fromMetro Boston, MA
Age:45-54
Gender:male
Unhappy with ACE System
PostedSeptember 17, 2013
Was sold on the fact that the diamond electrode would last approximately 4 years and cost $400 - $500 to replace. Later learned that 14,000 hours of use is the life so if you use your tub just once or twice a week, then yes, you will get 4 years. Also learned that the replacement cost is $800+.
I feel lied to....working on trying to get a 3rd electrode installed and my tub just turned 3 years old.
PS....my gray cabinet has dis-colored to a not so nice army green in places.
Response from HotSpringBy Peggy W., Customer Service, September 18, 2013
Thank you for taking the time to provide feedback about the spa's skirting and the ACE water system. I will be contacting your local dealer to see what we might do to assist.
Review 323 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
dbk1227
fromLawrenceville, GA
Age:55-65
Gender:male
Water quality is a challenge
PostedSeptember 4, 2013
First of all, I love my hot tub. I have been in it daily since we had it delivered. It is roomy, has good jets, and as added a lot to my life quality.
The only down side, after 2 months, is the difficulty of maintaining water quality. I think the problem starts with the set up kit. When you read the instructions that come with the spa, they name certain chemicals that you are suppose to use. The names of the chemicals in the start up kit do not match those in the instructions. The second part is trying to accurately determine the amount of chemical to use. The instructions seem vague to me and I am still struggling to get it all to work. So many variables affect water quality and I do struggle with this aspect.
I would like something that tells me that when testing the water if it shows X then add the following chemicals in the following amounts. In addition, it would have been nice to have had measuring devices included with the spa. For example, when you add ounces of something, do you use a dry ounce or a liquid ounce? I think if I can get this part of using my spa down, I would then considerate it perfect.
The only down side, after 2 months, is the difficulty of maintaining water quality. I think the problem starts with the set up kit. When you read the instructions that come with the spa, they name certain chemicals that you are suppose to use. The names of the chemicals in the start up kit do not match those in the instructions. The second part is trying to accurately determine the amount of chemical to use. The instructions seem vague to me and I am still struggling to get it all to work. So many variables affect water quality and I do struggle with this aspect.
I would like something that tells me that when testing the water if it shows X then add the following chemicals in the following amounts. In addition, it would have been nice to have had measuring devices included with the spa. For example, when you add ounces of something, do you use a dry ounce or a liquid ounce? I think if I can get this part of using my spa down, I would then considerate it perfect.
1 of 1 found this review helpful.
Response from HotSpringBy Steve, Customer Service, September 4, 2013
Thank you for your feedback! We are glad to hear you're using your Grandee on a daily basis! Give us a call at 800-999-4688 and our customer service team is happy to help you further dial in your water's chemistry to ensure it is in balance and ready at any time! Thank you for your business!
Review 324 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Stevenr1
fromWestminster, Colorado
Age:55-65
Gender:male
Thoroughly Relaxing!!!
PostedSeptember 3, 2013
Yes, we recently purchased a Grandee Hot Tub after owning a Grandee previously for 10 years. My wife and I use it several times a week, we both enjoy it highly, the jets are very powerful and easy to use, the lighting system is awesome, as is the filtering system. Quality built to last. We highly recommend the Hot Spring Grandee Hot Tub
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 4, 2013
Dear Hot Tubber,
Thank you for your review. I am so happy to hear you are enjoying your second Grandee! Our team appreciates your feedback and is here to assist you at any time. Thank you for being a loyal Hot Spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review. I am so happy to hear you are enjoying your second Grandee! Our team appreciates your feedback and is here to assist you at any time. Thank you for being a loyal Hot Spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 325 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
bigred081956
fromduryea, pa.
Age:55-65
Gender:male
good choice
PostedAugust 30, 2013
best money i ever spent . a good constructed spa. with good features. love the back massages. the salt water system is very good . no chemicals really to add. and i love it that i can put the filters in the dishwasher to clean them.
1 of 1 found this review helpful.
Response from HotSpringBy Steve, Customer Service, August 30, 2013
Thank you for your feedback! Great to see you're enjoying your Grandee and that the ACE Salt Water System is making spa maitenanace a breeze! We appreciate your business; Welcome to Hot Spring!
Review 326 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
spaguy24
fromIdaho
Age:55-65
Gender:male
Had to have another Grandee...
PostedAugust 28, 2013
We Just purchased our 2nd Grandee -- a 2013 model from Snake River Pool and Spa (Boise, ID). couldn't be happier with both the spa and the purchase experience! the team at Snake River are awesome; They are tuned into the Hot Spring products, and tuned into the customer -- from the purchase decision to the delivery, set-up, operation and water chemistry education; its the same store under the same management I enjoyed working with over 20 years ago. Hot Spring you have a great dealer there in Boise and Twin Falls, ID
As for the spa itself; we couldn't be happier! from the controller features to the jets themselves, the Grandee has all of the features we were looking for -- jets with underwater adjust-ability, "volume control" air controls on top, good strong jet pumps, and enough jets to cover most any individual or group need. I'm especially fond of the DX moto-massage; its just a superb therapeutic experience and I'm glad there are two of them in our spa. Another thing I like is the continuous filtration and a large surface area of the filters themselves.
We decided on the Grandee instead of the Vista because we wanted the more open, seating; this provides wonderful flexibility in jets to customize exactly the kind of therapy you want. my wife loves the soothing 7 or sometimes no jets at all, while I enjoy the full strength of the rotating jets or the moto-massage. The lighting options are wonderfully flexible too and can create most any mood you want.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 29, 2013
Dear Hot Tubber,
Thank you for the thoughtful review. We are very happy to hear you are on Grandee number two, and that you had such a tremendous experience with your dealer. That is excellent feedback! Thank you for being an excellent customer. We wish you many happy years in your new Grandee :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for the thoughtful review. We are very happy to hear you are on Grandee number two, and that you had such a tremendous experience with your dealer. That is excellent feedback! Thank you for being an excellent customer. We wish you many happy years in your new Grandee :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 327 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
mark
fromaustin,co
Age:45-54
Gender:male
relaxing time
PostedAugust 16, 2013
We are totally enjoying the spa, every night we can't wait to get in...and now we are sleeping better than before....what a great investment. The new lift system make opening the spa so easy, even my mother (78) can do it with 1 hand.
Party time at my house 7 days a week!!!
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 19, 2013
Dear Hot Tubber,
We are thrilled to hear you are enjoying your Grandee, and that your sleeping has improved. Your hot tub sounds like the perfect gathering place for friends and family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
We are thrilled to hear you are enjoying your Grandee, and that your sleeping has improved. Your hot tub sounds like the perfect gathering place for friends and family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 328 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
3
/
5
Tee
fromMacomb, MI
Energy Efficiency?
PostedAugust 15, 2013
My first electric bill after purchasing hot tub was $180 (40%) igher than any bill I have ever had - was promised bill would not be more than $40 higher.
Can't seem to get water right and get conflicting advice from different people at store where I bought tub.
Can't seem to get water right and get conflicting advice from different people at store where I bought tub.
0 of 1 found this review helpful.
Response from HotSpringBy Steve, Customer Service, August 20, 2013
Thank you for your ffeedback! We want to help you! We have reached out to you via personal email to assist with your water chemistry. Thank you for your business!
Review 329 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Diane52
fromSaint Charles, MO
Age:55-65
Gender:male
Use the spa
PostedAugust 12, 2013
As I suspected, buying it in summer means it won't be used as much. I look forward to the cooler months to see if my family uses it as much as they promised.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 13, 2013
Dear Hot Tubber,
Thank you for your review. Even with the limited time remaining in the summer season, it is the perfect time to use your new hot tub! Using your hot tub during summer months will leave you surprisingly refreshed. Exiting the spa you'll naturally cool down. You also have the option to put your spa in Summer Time mode. If you have any questions regarding summer time use please reach out to our team here for tips and suggestions at 1-800-999-4688 X 8432. Thank you for joining the Hot Spring family! Our team is available to provide assistance whenever you and your family need it.
Happy Hot Tubbing,
Erica
The Hot Spring Hot Tub Team
Thank you for your review. Even with the limited time remaining in the summer season, it is the perfect time to use your new hot tub! Using your hot tub during summer months will leave you surprisingly refreshed. Exiting the spa you'll naturally cool down. You also have the option to put your spa in Summer Time mode. If you have any questions regarding summer time use please reach out to our team here for tips and suggestions at 1-800-999-4688 X 8432. Thank you for joining the Hot Spring family! Our team is available to provide assistance whenever you and your family need it.
Happy Hot Tubbing,
Erica
The Hot Spring Hot Tub Team
Review 330 for Grandee - Pre 2019
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
1
/
5
Disappointed
fromPenfield New York
Gender:female
Twelve years with my grandee
PostedAugust 1, 2013
Over these 12 years I have had more than 12 leaks, the first within the first year, have lost at least 2.5 years of time using it due to the time it takes to make repairs, have replaced the motomassages, gone through several heaters, several pumps, several ozonators, and many other parts, and it has left me with many memorable times, i.e. the time my son's future in-laws came from NZ and were looking forward to the hot tub, and it still was not fixed. The countless times when social events were unable to include using the hot tub, and the countless times of inavailability of therapeutic use of the machine. I am currently dealing with a leak, and a dead pump, it took them one month to come and see it, and now it will need to be put on blocks to find yet another internal leak,and since this is a scenario all too familiar to me, it will be months before I can use it again. Exact thing as last summer. Lost several months. What a piece of garbage. Words cannot describe my disappointment.
3 of 3 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, August 5, 2013
Thank you for writing to Watkins about your 12 year old Grandee. You have described a very unusual history of repairs and I'd like to learn more to see what we might do to help. I will write to your email address and look forward to more details from you. Best regards
Review 331 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Nick Saenz
fromDallas, TX
Age:35-44
Gender:male
Unbelievable!
PostedJuly 30, 2013
I purchased this hot tub in early 2008 and had to relocated under two years to another city. I moved it with me but couldn't use it for about 3.5 years. I plugged it yesterday and the tub fired up like nothing, all parts are working perfect with no issues at all. It seems like a brand new tub.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 2, 2013
Dear Hot Tubber,
Thank you for your review! I am so happy to hear you are able to use your hot tub once again, and that it works perfectly. Thank you for being a Hot Spring customer. Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am so happy to hear you are able to use your hot tub once again, and that it works perfectly. Thank you for being a Hot Spring customer. Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 332 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
dmr
fromShelbyville, IN
Age:35-44
Gender:male
Great Hot Tub - Bad Dealer
PostedJuly 30, 2013
We love our new Grandee, but I will never do business with Bradbury's Waterin' Hole in Columbus, Indiana ever again!
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, July 31, 2013
Dear Hot Tubber,
Thank you for your review. I am very happy to hear you are enjoying your Grandee, but disappointed to learn of your purchase experience. We would like to turn your experience in to something more positive. Please give our customer service team a call at 1-800-999-4688 X 8432 so that we can better assist you.
Thank you,
Erica
The Hot Spring Hot Tub Team
Thank you for your review. I am very happy to hear you are enjoying your Grandee, but disappointed to learn of your purchase experience. We would like to turn your experience in to something more positive. Please give our customer service team a call at 1-800-999-4688 X 8432 so that we can better assist you.
Thank you,
Erica
The Hot Spring Hot Tub Team
Review 333 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Bill and Kathy
fromWestlake Village, CA
Terrific purchase for first time spa
PostedJuly 25, 2013
After reviewing different manufacturers we chose the HotSpring Grandee based on features, comfort and reliability. We had the spa incorporated within our back yard remodel which included giving it a built-in look. Our main reason for selecting this particular model was for it's size and therapeutic capabilities from the variety of jets and in particular the moto-massage.
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, July 25, 2013
Dear Hot Tubber,
Thank you for your product review! I am so pleased to hear you selected the Grandee, and that you are enjoying the spa's features, comfort, and reliability. We would love to see pictures of your backyard remodel. Please let our team know if you need any assistance. Thank you for joining the Hot Spring family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your product review! I am so pleased to hear you selected the Grandee, and that you are enjoying the spa's features, comfort, and reliability. We would love to see pictures of your backyard remodel. Please let our team know if you need any assistance. Thank you for joining the Hot Spring family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 334 for Grandee - Pre 2019
Overall rating
1
/
5
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Tomcabo
fromBass lake ca.
Age:35-44
Gender:male
Not worth the price
PostedJuly 20, 2013
I bought a grandee spa from a hot springs dealer in fresno Ca. When I bought the spa the sales guy gave me the the wrong breaker for the spa when I brought this to their attention they called me a liar , lucky the installer backed me up on it , anyways about a month later the massage jet quick working so I called the service tech to fix it and they made a huge ordeal because they had to drive up to the mountains where I live, six months later the gfi breaker burned up and again they complained about coming out again ,finally I told them don't bother I will fix it myself two years later the heater went out ,that I fixed myself ,I will never buy another spa from that co. Out of fresno, worst customer service i ever seen,the funny thing is I had three friends that bought spas and i told them Do not buy from hot springs in fresno ,so they all listened and bought from other dealers ,thats what happens when you have bad customer service ,you think $12,000.00 for a spa would buy you better treatment from a company ,think twice before you buy from them ,make sure you know how to work on them yourself
7 of 8 found this review helpful.
Response from HotSpringBy Peggy W., Customer Service, July 30, 2013
Good morning, Tom - I've not heard from you in the past week. I did contact the dealer in Fresno; they believe you might be the owner of a 2004 Grandee installed in October 2004. Their serv mgr, w/them since '08, said he has no records of you calling since '06. Though the warranties on a 2004 spa expired several years ago, the dealer is still interested/willing to provide service. Do give me or the dealer a call if we can help.
Response from HotSpringBy Peggy W. , Customer Service, July 22, 2013
Thank you for providing your feedback about the local service provider. If they delivered the spa to your location, there should be no question about their responsibility to service the spa. Though Watkins does not own/ operate dealerships, we do have expectations for a high quality of prompt, professional services. I will be glad to do what I can to make this better so that you may call the dealer without hesitation. I have asked the dealer to contact me, but I will need your name and serial # to share with them. If you can contact me with those details that would be greatly appreciated.
Please give our team a call at 800-999-4688 X 8432 and ask for Peggy. I will be glad to work with you and the dealer to get the business relationship back on track.
Please give our team a call at 800-999-4688 X 8432 and ask for Peggy. I will be glad to work with you and the dealer to get the business relationship back on track.
Review 335 for Grandee - Pre 2019
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
kxs45
fromCleveland, OH
Age:55-65
Gender:female
How do I get rid of this thing?
PostedJuly 13, 2013
This hot tub came with the house we purchased. My main complaint is that hot springs does not sell a durable cover. We purchased a new cover shortly after we moved in, and within a year it had holes in it from tree branches falling on it and squirrels chewing on it. The cover gets full of water, it weighs a ton, and it looks terrible. If I could find a cover that could withstand the outside elements, I might not hate the hot tub so much.
1 of 6 found this review helpful.
Response from HotSpringBy Peggy W., Customer Service, July 18, 2013
Dear Hot Tubber,
Thank you for the feedback about the cover. I am so sorry to hear about the falling tree branches and squirrels. Unfortunately these are conditions we have no control over. We do make a great cover that meets safety standards, looks great with a minimum of care and can be opened by one person. Do call our customer service team to learn how to maintain the cover to prevent waterlogging, etc. 1-800-999-4688, ext. 8432
Thank you for the feedback about the cover. I am so sorry to hear about the falling tree branches and squirrels. Unfortunately these are conditions we have no control over. We do make a great cover that meets safety standards, looks great with a minimum of care and can be opened by one person. Do call our customer service team to learn how to maintain the cover to prevent waterlogging, etc. 1-800-999-4688, ext. 8432
Review 336 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Grandee622
fromUnited States
Age:45-54
Gender:male
HotSpring Spa/Grandee owner for life!
PostedJuly 12, 2013
What a game changer! Walked in to a HotSpring store on a Monday morning after putting my home up for sale. Within 1 hour I had decided to buy a Grandee and Take my home off the market! Our sales person, Patsy has to be the best in the business. She explained everything in great detail and never tried to "pressure" sell us anything. Now, just having received my spa I feel like a new person. A back yard and patio that was rarely used for the last six years has become the focus of our home. Every morning after an hour soak in the tub I feel refreshed and invigorated. This (Grandee) has to be one of the best purchases I've ever made in my life! thank you Patsy and thank you HotSpring!
2 of 3 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, July 18, 2013
Dear Hot Tubber,
Thank you so much for your review, and the great photos! I am so happy to hear you had a great experience during the purchase process, and that your new hot tub makes you feel like a new person. The revamped patio and backyard will be great for entertaining, and perfect for hot tubbing. I am so happy you have become a Hot Spring customer, and I wish you many happy hears with your Grandee.
Thank you,
Erica
The Hot Spring Hot Tub Team
Thank you so much for your review, and the great photos! I am so happy to hear you had a great experience during the purchase process, and that your new hot tub makes you feel like a new person. The revamped patio and backyard will be great for entertaining, and perfect for hot tubbing. I am so happy you have become a Hot Spring customer, and I wish you many happy hears with your Grandee.
Thank you,
Erica
The Hot Spring Hot Tub Team
Review 337 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
PJK
fromReston, VA
Age:55-65
Gender:male
Pretty Good !
PostedJuly 2, 2013
Have had since 2000. Replaced 2 pumps and some wiring, that's about it! Hot Springs are expensive, but appear to be worth it. Definitely get "plastic" Redwood sides !
2 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 20, 2013
Dear Hot Tubber,
Thank you for your review! We are happy to hear you are enjoying your Hot Spring, and that you have found your spa to be an excellent investment. Our team is available to assist you at any time. I wish you many years in your Hot Spring!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! We are happy to hear you are enjoying your Hot Spring, and that you have found your spa to be an excellent investment. Our team is available to assist you at any time. I wish you many years in your Hot Spring!
Erica
The Hot Spring Hot Tub Team
Review 338 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
mr. B
frommurrieta ca.
Age:Over 65
Gender:male
better with age
PostedMay 29, 2013
I've had my hot spring spa for 15yrs. and it still looks good and more important operates almost like new. I take care of the service myself for the most part and that is a real plus. I do recommend anyone looking for a quality spa shop others and then go see hot springs.The difference will be easy to see.
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub team, Marketing, June 3, 2013
Dear Hot Tubber,
Thank you for your product review, and for being a Hot Spring customer for 15 years! We greatly appreciate your business, and your product recommendation. Please let our team know if you need any assistance with your spa.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your product review, and for being a Hot Spring customer for 15 years! We greatly appreciate your business, and your product recommendation. Please let our team know if you need any assistance with your spa.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 339 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Double E Doc
fromHarrisburg, PA
Age:55-65
Gender:male
Exhilarating experience
PostedMay 19, 2013
A little hard to get the chlorine concentration just right. Otherwise, it's a great spa ... better quality than others I have seen.
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 21, 2013
Thank you for your feedback! We'd like to help simplify the water care process for your Grandee. Please contact us at 800-999-4688 and we will help you!
Thank you for your business!
Thank you for your business!
Review 340 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Delaware Dave
fromWilmington, DE
Age:45-54
Gender:male
Still In Love After 7 Years
PostedMay 17, 2013
I just emptied and refilled my spa as I do roughly every 3-4 months. We have had the Grandee for more than 7 years and the spa looks great. The pearl-colored interior looks new. I do need to replace the cover but the Grandee has been a wonderful part of our home entertainment and relaxation. I highly recommend this product as Hot Springs is the number one product!
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 20, 2013
Dear Hot Tubber,
Thank you for your feedback! We are so excited to hear your Grandee is still melting away the stress after all these years. When needed, your local dealer can order a replacement cover for you right away.
Happy Hot Tubbing!
Thank you for your feedback! We are so excited to hear your Grandee is still melting away the stress after all these years. When needed, your local dealer can order a replacement cover for you right away.
Happy Hot Tubbing!