Top-rated product
Product Reviews
Highlife® Grandee - Pre 2019
<ul>
<li>7 adults</li>
<li>8' 4" x 7' 7" x 38"H/2.54m x 2.31m x .97mH</li>
<li>500 gallons/1,893 litres</li>
</ul>
Overall rating:
4.5
/ 5
220 out of 248(89%)reviewers recommend this product.
Customer reviews for Grandee - Pre 2019
Review 301 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Nature Lover
fromBath, MI
Age:55-65
Gender:female
Most cost effective purchase ever!
PostedJanuary 13, 2014
I bought my High Life in 1991! It's served us well through the past 22+ years with two service calls in its life. I can't say enough about its longevity and reasonable operating cost here in Michigan (I use 220). I'd STILL be using it but a tree crashed onto the house and it during a huge ice storm in late December and sadly, neither my roof nor the spa survived the ordeal. But I can't tell you how many friends bought cheaper spas and have had to replace them many times
since my initial purchase! No matter what my insurance company says, it's back to Hot Springs for the next one!
since my initial purchase! No matter what my insurance company says, it's back to Hot Springs for the next one!
0 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, January 17, 2014
Thank you for your review.
I am sorry to hear about the damage that occurred to your home and spa, I hope that you and your family are well. We are pleased and privileged to be able to provide you and your family with over 22 years of a wonderful Hot Tub experience. We have new models and styles to choose from I hope that you find it fun and exciting shopping for your new spa.
We wish you many more years of Happy Hot Tubbing!
I am sorry to hear about the damage that occurred to your home and spa, I hope that you and your family are well. We are pleased and privileged to be able to provide you and your family with over 22 years of a wonderful Hot Tub experience. We have new models and styles to choose from I hope that you find it fun and exciting shopping for your new spa.
We wish you many more years of Happy Hot Tubbing!
Review 302 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Lyleshealth
fromSanta Rosa Beach, Florida
Age:55-65
Gender:male
Highlife Durability
PostedJanuary 10, 2014
This 1995 Highlife was purchased as a floor model and has been used nearly daily since then with very few maintenance issues. I would highly recommend and will certainly purchase another, IF, this one Ever stops operating.
1 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, January 13, 2014
Thank you for your wonderful feedback and great picture!
WOW! Happy to hear that you have been enjoying your Hightlife spa for 19 years. We are pleased to know that you highly recommend Hot Spring Spas. Thank you for being a part of the Hot Spring family.
Happy Hot Tubbing!
WOW! Happy to hear that you have been enjoying your Hightlife spa for 19 years. We are pleased to know that you highly recommend Hot Spring Spas. Thank you for being a part of the Hot Spring family.
Happy Hot Tubbing!
Review 303 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Dan27
fromEau Claire, WI
Age:45-54
Gender:male
Great Purchase
PostedDecember 30, 2013
Purchased our Grandee a couple of month ago. Set up was simple and ease of use and care is very easy also. Love and enjoy our purchase.
Review 304 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Doc
fromWinona Mn
Age:55-65
Hot Springs Grandee Hot Tub
PostedDecember 25, 2013
I previously owned a Grandee for 23 years and was very happy. But, after 23 years it was showing its age so I recently purchased a new Grandee. It is fantastic and I am very pleased with all the improvements. I can't wait to get in the new tub. It is so comfortable and the jets make it a amazing experience. I think it is the best hot tub! Gary
Response from HotSpringBy The Hot Spring Team , Marketing, December 27, 2013
Dear Gary,
Wow! I am so pleased to hear you were able to enjoy your first Grandee for 23 fantastic years. Thank you for heading back to Hot Spring for your second Grandee purchase. Our team has been hard at work during that time to bring you the new generation of Hot Spring spas. I wish you many more years of happy hot tubbing.
Happy New Year!
Erica
The Hot Spring Team
Wow! I am so pleased to hear you were able to enjoy your first Grandee for 23 fantastic years. Thank you for heading back to Hot Spring for your second Grandee purchase. Our team has been hard at work during that time to bring you the new generation of Hot Spring spas. I wish you many more years of happy hot tubbing.
Happy New Year!
Erica
The Hot Spring Team
Review 305 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Bubba
fromSt. Charles, Mo.
Age:55-65
Gender:male
Best hot tub i have ever owned, Dealer was the best Too!
PostedDecember 20, 2013
The Grandee is the best hot tub on the market! It is everything that my dealer said it would be. . Easy to maintain and a wonderful spa experience! Everyone should own one! Thanks to my dealer for reccomending the Grandee!
Response from HotSpringBy The Hot Spring Team , Marketing, December 26, 2013
Thank you for the amazing recommendation. I am thrilled to hear you are enjoying your Grandee. We wish you many happy years with your hot tub. Please let our team know if you need any assistance in the future. Happy New Year!
Erica
The Hot Spring Team
Erica
The Hot Spring Team
Review 306 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
PhoenixMike
fromPhoenix, AZ
Age:35-44
Gender:male
Have loved our Grandee for 8 years!!!
PostedDecember 10, 2013
As the title says, we've had ours for nearly 8 years and absolutely love it!!! The only issues we've ever had was the control panel inside the spa went out but it was under warranty and was fixed promptly. And the corner rubber neck rests don't do well in the Arizona heat/sun, even though we use the cover all the time. They eventually just warp and don't stay on so we just go without and don't even really notice them. But all else is tremendous! The family loves it, our friends love it and it's a big hit when we throw backyard parties!!! Can't recommend it enough! :)
Response from HotSpringBy The Hot Spring Team, Marketing, December 12, 2013
Dear Hot Tubber,
Thank you for your review, and product feedback. I am happy to hear you've enjoyed your Grandee for 8 wonderful years! I'm sorry to hear about the neck rests. I will be following up with our Product Team to look in to your feedback. It does get pretty warm during Arizona summer.
Your backyard sounds like a wonderful destination for your friends, neighbors, and family. We are so glad your Hot Spring has been able to bring everyone together for some outdoor fun--and spa time! Please let our team know if you need any assistance in the future.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for your review, and product feedback. I am happy to hear you've enjoyed your Grandee for 8 wonderful years! I'm sorry to hear about the neck rests. I will be following up with our Product Team to look in to your feedback. It does get pretty warm during Arizona summer.
Your backyard sounds like a wonderful destination for your friends, neighbors, and family. We are so glad your Hot Spring has been able to bring everyone together for some outdoor fun--and spa time! Please let our team know if you need any assistance in the future.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 307 for Grandee - Pre 2019
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
Superman
fromFarmington, MO
Worst Purchase Ever
PostedNovember 15, 2013
We purchased our spa just over 1 year ago. We have experienced constant problems right up until today. Lighting problems, stereo problems, salt sensor problems, rusting and now numerous surface blistering. We are so sorry we purchased this HotSpring Grandee spa from Plaza Pool and Spa, Inc. here in Farmington, MO. You have to be a Rocket Scientist to own and operate this spa.
5 of 6 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, November 18, 2013
Though you have not had a pleasant spa experience, I do appreciate you taking the time to say so. Some of the issues you mention are related to each other. I would like to learn more details and to see where I might help resolve the issues you have raised. I will write directly to your email address and hope to hear from you with specifics. With your input, I hope to turn your experience of spa ownership into a pleasant one.
Review 308 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Loosemoose
fromHuntington, Indiana
Age:45-54
Gender:male
Fantastic!
PostedNovember 12, 2013
We purchased the Grandee because my wife wanted a hot tub. I'm 6'4" tall and wanted plenty of space and this tub provides that perfectly. I am in it every night it isn't raining.
The tub and the service we got from our dealer in Ft. Wayne, Indiana are both fantastic! We did a fair amount of shopping and research when we bought our tub and there's no doubt we picked the best tub and purchased from the best dealer !
The tub and the service we got from our dealer in Ft. Wayne, Indiana are both fantastic! We did a fair amount of shopping and research when we bought our tub and there's no doubt we picked the best tub and purchased from the best dealer !
We could not be happier and the guy who bought the tub because his wife wanted it,never, ever wants to be without it!
Thank you so much Hot Spring and Pools,Patio and spas in Ft. Wayne Indiana!
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Team , Marketing, November 19, 2013
Dear Hot Tubber,
Thank you so much for your fantastic feedback! I am thrilled to hear that you and your wife are enjoying your Grandee, and that your research led you to Hot Spring. We hope you never ever have to be without your hot tub! Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you so much for your fantastic feedback! I am thrilled to hear that you and your wife are enjoying your Grandee, and that your research led you to Hot Spring. We hope you never ever have to be without your hot tub! Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 309 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Check out service
fromSavannah , Georgia
Service is terrible if u live away from the dealer
PostedNovember 2, 2013
The tub it self is great but a service call to the dealer is $ 162.00 just for them to come check it out. Not work needed. Year round pool is the dealer in my area. Only place recommend . So I am not that happy with service.
Response from HotSpringBy Peggy W. , Customer Service, November 4, 2013
Glad to hear that you like the spa. Would like to know more about the dealer's charge for travel (?) as that does appear on the surface to be a lot. I will write to your email address directly to request more details. I'll be glad to look into this with you.
Review 310 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Nazz26
fromUpstate NY
Age:45-54
Gender:male
Could not be happier!!
PostedOctober 31, 2013
Purchased the Grandee because of my family of four. My two children are eleven and sixteen and they always have there friends over, so the large Grandee tub was the perfect fit for my household. We are enjoying it so much. It has made my family closer then ever. Sometimes I'm in it twice a day. I'm retired law enforcement and after 20 years of having a gun belt strapped around my waist, my lower back was always in some sort of pain. Well not no more!! Hot Springs took care of that problem. And I also find that a 20 minute soak before bed will do wonders for a good night sleep.. Thank you Hot Springs. I should have made this purchase 10 years ago.
Response from HotSpringBy Peggy W. , Customer Service, November 1, 2013
Thanks for the great feedback and photos of your Grandee spa. The setting you've created is so inviting - what a great place to reconnect with your family. Happy Holidays!
Review 311 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
waterlogged
fromLouisville, ky
best purchase in years
PostedOctober 24, 2013
Wonderful!!! should have purchased years ago. Takes the ache out of each day and puts the zzzzz s in sleep. Low maintenancereal is great too.
Response from HotSpringBy The Hot Spring Team, Marketing, October 25, 2013
Dear Hot Tubber,
Thank you for your wonderful feedback! I am so happy you are enjoying your hot tub, and that your Hot Spring purchase was worth the wait. Our team is available at any time to assist you. Welcome to the Hot Spring family :) I encourage you to visit the Hot Spring Facebook page for Hot Spring updates, and to share photos of your hot tub.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for your wonderful feedback! I am so happy you are enjoying your hot tub, and that your Hot Spring purchase was worth the wait. Our team is available at any time to assist you. Welcome to the Hot Spring family :) I encourage you to visit the Hot Spring Facebook page for Hot Spring updates, and to share photos of your hot tub.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 312 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Value:
5
/
5
Carol42
fromWausau, WI
Age:45-54
Gender:female
Great purchase!
PostedOctober 12, 2013
Great purchase for the entire family! Our teenager enjoys having friends over and our younger child has lots of fun too!
Response from HotSpringBy The Hot Spring Team, Marketing, October 14, 2013
Thank you for your review! A hot tub the entire family is able to enjoy :) Our team loves hearing from families like yours with everyone enjoying hot tub time. We wish you many happy years hot tubbing! Our team is here to assist you at any time.
Erica
The Hot Spring Team
Erica
The Hot Spring Team
Review 313 for Grandee - Pre 2019
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Dissapointed
fromPittsburgh
Age:45-54
Gender:female
Faulty parts
PostedOctober 4, 2013
We purchased a Grandee a few years ago. The first winter, we owned it less than a year. The water drained out, due to a faulty plastic connector. It was hundreds of dollars to fix, since when it drained, the heater broke as well. They wouldn't cover the heater since they claimed it was our fault. The next year, another connector broke, more $$ to fix that. They cover the cost of the part, but not the labor to fix it. So this has been a very costly unit due to faulty parts which do not do well in winter climates.
4 of 5 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service , October 8, 2013
Thank you for providing feedback about your spa experiences. As the spas are built and insulated for year-round use, I am concerned to read of your situation and want to know more. I will write to direct email address and would like to speak with your dealer to learn the specifics of their repairs. Watkins appreciates your spa purchase; it should provide you with warmth and enjoyment throughout the winter as it does for thousands of other Hot Spring owners. I look forward to working with you and your dealer to resolve your concerns in the very near future!
Review 314 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Steve41
fromSonoma
Age:45-54
Gender:male
Excellent product
PostedSeptember 29, 2013
I bought the Grandee in my new house. I had owned a in the ground spa before. I like the above ground much better. Jet quality is incredible. Install simple . I had a few water problems that were solved by calling Hot tub store. I had a issue with warranty and the repair man showed the same day I called. 2 months in I highly recommend this spa.
Love this thing.
Thanks
Love this thing.
Thanks
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 1, 2013
Dear Hot Tubber,
Thank you for your review! I am happy to hear you are enjoying your Grandee, and that you've noticed the difference after switching to an above ground spa. A completely different experience! I am disappointed to hear you've had a few problems, but glad the Hot Tub Store was able to assist you quickly. Please let our team know if we can provide any assistance in the future. Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am happy to hear you are enjoying your Grandee, and that you've noticed the difference after switching to an above ground spa. A completely different experience! I am disappointed to hear you've had a few problems, but glad the Hot Tub Store was able to assist you quickly. Please let our team know if we can provide any assistance in the future. Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 315 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Value:
4
/
5
JSanders4243
fromPhoenix, MD
Age:25-34
Gender:male
Excellent tub, not too happy with pricing
PostedSeptember 27, 2013
I did a lot of research before purchasing a tub. I used to travel quite frequently with my high-stress consulting job, and became accustomed to bad hotel beds. Thankfully I had hotel hot tubs available at my disposal. A few years ago, after several months of 80 and 90 hour work weeks, I had a seizure (first and only time) and broke my back. After several months of physical therapy, my therapist recommended a tub for home and a change in lifestyle. It took me a year or so to do the research on tubs. I went to several local expos at the fairgrounds, did more than my fair share of reading on the Internet, and spoke to many friends.
All of the things you look for in a quality tub are found in a Hot Spring tub: the ability to adjust air flow, heavy gauge insulation, low energy consumption, a skirt that detaches, technology and ease of use; but most importantly, warranties. The number one complaint I had heard about hot tubs is that the dealers are typically fly-by-night operations, and that many tubs are made to break. My friends who have worked with the local dealership, Regina, gave them high marks. Their reviews on Google and Yelp were equally as positive. After being sold on the dealer and the manufacturer, I selected the Grandee. The dedication to customer service on the Hot Spring web site (in these reviews) was a big component that sold me on Hot Spring.
I had been looking at a smaller tub, but it was the dealer who also pointed out that while sitting in a circle, in a smaller tub, most of the occupants knees would be touching. The smaller the tub, the larger the overlap. I like to be close to my friends, but there are boundaries, hence the Grandee.
I've only had the tub for a few days, so I can't speak much to the energy consumption, but it's a solid tub and well thought out. I'm already sleeping better. I have two issues with the overall experience, however:
1# Hot Spring is running a promotion now for a free ACE saltwater system. I purchased my tub in mid-August, and just took delivery of it #over a month#. I also paid $1300 for my ACE system, which is now being given away for free. I'm pretty hot under the collar about this. The prices have gone up a little in a month, but not $1500. I feel like I was mis-led. When I purchased, I asked the dealer whether there were any promotions coming up, and they notified me they were unaware of anything. I paid cash for my tub, and waited... for five weeks. By the time it arrived, and without even having used it, the price had gone down due to the free ACE system. I really not happy about this. If you're considering purchasing a tub, you may want to discuss this with the dealer. My dealer is unable to do anything as they state that it's a National campaign and that Hot Spring won't honor a free ACE system if a contract is signed outside of a September 20 to September 30 date. I feel like I lost out on $1300 -- don't let the same happen to you. Make sure you discuss something like this with your dealer. If they're not willing to honor a change in pricing, you may want to think twice. I think that Hot Spring really needs to address this with its dealers and people like me, who purchased, and then lost out on $1300 while waiting on the tub to be manufactured. Most retailers nowadays will provide you the cost difference if the price of an item changes.
2) The overall water maintenance procedures. If you buy a tub, you will receive paperwork --- a lot of paperwork. The kit with the ACE comes with water quality instructions. The tub manual has water quality instructions. The chemicals have instructions. The dealer has instructions. There are water quality instructions on pretty much everything to the point where it becomes overwhelming. I know that the water quality is the primary component in the longevity of the tub, but honestly, it has become overly complex. Hot Spring should consider a standardized look and feel, standardized chart, one size fits all that they can put in with any manual, product, chemical, etc. As someone who is a first time hot tub owner, my head is still spinning. And what it comes down to are four things to test, but I have 7 sets of differing instructions.
I plan to check back in and post another review after 6 months of ownership to provide updates on energy efficiency, ease of use, care and maintenance. In the meantime, do your homework and be sure to negotiate with your dealer on any price changes so you're not as unhappy #or $1300 lighter) as I am.
3 of 3 found this review helpful.
Response from HotSpringBy Customer Service, September 27, 2013
Thanks for providing the in-depth feedback and stressing the importance of doing thorough research before making a purchase. The ACE promotion was explained/offered to all authorized dealers ahead of time. Each chose whether to participate or not; it appears that, perhaps, your dealer chose not to participate. I also appreciate your feedback about the written water care instructions. Because not every spa owner finds the same water care system beneficial, we do offer details about the different choices they have. If you have questions as you decide which system best suits your hot-tubbing habits, give us a call. One of our Customer Service reps will listen and address your concerns with you
Review 316 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
ChipandM
fromGalena, OH
Age:45-54
Gender:female
Nice to come home to
PostedSeptember 27, 2013
I love coming home to a nice soak before bed. Very relaxing and helping my sleep as well as aches and pains!
It's been pretty easy to own and maintain, so far the only problem we've had is one of the nobs falls off almost every time you get in. the rest seem to be fine. Just need to figure that one out......
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 1, 2013
Dear Hot Tubber,
Thank you for your review! I am thrilled to hear you are enjoying your hot tub. What a fantastic way to end your day before bed. I'm disappointed to read about the issue you have been having with one of your nobs. So that Watkins may better assist in a resolution, please do call our Customer Service team at 1-800-999-4688, extension 8432. One of our reps will be glad to help.
Thank you,
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am thrilled to hear you are enjoying your hot tub. What a fantastic way to end your day before bed. I'm disappointed to read about the issue you have been having with one of your nobs. So that Watkins may better assist in a resolution, please do call our Customer Service team at 1-800-999-4688, extension 8432. One of our reps will be glad to help.
Thank you,
Erica
The Hot Spring Hot Tub Team
Review 317 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
LBIer
fromLBI New Jersey
Age:Over 65
Gender:female
Fourth Spa
PostedSeptember 25, 2013
This is my 4th spa. We bought our first spa over 20 years ago and decided to upgrade to a Grandee because the kids and grandkids (8) all loved the spa. However, Hurricane Sandy destroyed the spa so I replaced it with a new Grandee which we just love. Bought another spa for our main residence and love it too. I highly recommend the Hot Springs Spas as they are worry free.
1 of 1 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 26, 2013
Dear Hot Tubber,
Thank you for your review, and for being a member of the Hot Spring family for over 20 years. I am happy to hear your kids and grandchildren enjoy the spa, and that you've been able to replace the Grandee destroyed by Hurricane Sandy. We greatly appreciate your business and recommendation to others. Please let our team know if we can be of any assistance to you or your family in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review, and for being a member of the Hot Spring family for over 20 years. I am happy to hear your kids and grandchildren enjoy the spa, and that you've been able to replace the Grandee destroyed by Hurricane Sandy. We greatly appreciate your business and recommendation to others. Please let our team know if we can be of any assistance to you or your family in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 318 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Chris J.
fromDelaware, Ohio
Age:35-44
Gender:male
Best "Home" Investment
PostedSeptember 25, 2013
Our Grandee Spa has become a focal point in our everyday lives. It's like being able to take a mini-vacation whenever you want to! A 20-minute soak in the spa, at any time during the day really helps to relax our hectic daily routine. The large size, and many different seating options, combined with the multiple jet-settings is perfect for 1-person, or a party! Life is good... but our HotSpring Spa makes it better!
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 26, 2013
Thank you for your review. I am thrilled to hear you are pleased with your purchase, and that you've found your favorite mini-vacation spot. A 20-minute soak is a great way to relax the mind and body. We wish you many happy years with your Grandee. Life is good :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 319 for Grandee - Pre 2019
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Dben
fromUnited States
Age:35-44
GREAT spa....When it is working Correctly
PostedSeptember 24, 2013
After owning the GRANDEE spa for THREE months We have found it to be VERY healing when the spa is working. BUT it has NOT worked correctly half of the time.
Techs have been out to replace display panel, and several times to figure out how to keep the water clear. They disconnected the OZONATER and the water is SPARKLING! However, we are waiting for another repair...circulation pump is out this time.
TOO many malfunctions for a VERY expensive spa!!
Getting the service Techs out here has been an issue too.
Techs have been out to replace display panel, and several times to figure out how to keep the water clear. They disconnected the OZONATER and the water is SPARKLING! However, we are waiting for another repair...circulation pump is out this time.
TOO many malfunctions for a VERY expensive spa!!
Getting the service Techs out here has been an issue too.
Response from HotSpringBy Peggy W. , Customer Service, December 10, 2013
Thank you for providing this feedback. I will write to you directly for more, specific information about your spa and water care system. I believe we can resolve the issues you are having with the dealer's assistance.
Review 320 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Wishbone
fromBlue Ridge VA
Age:45-54
Gender:male
ACE System Issues
PostedSeptember 23, 2013
My wife and I bought this tub new in July 2013. Overall we love the tub. We have had issues with the ACE system or maybe we don't have a good understanding of what it is supposed to do. The long and short is the ACE system has NEVER maintained the Chlorine level in the Tub.
Below are my water numbers:
Below are my water numbers:
Chlorine = 1 PPM
PH = 7.4
Calcium = 40
Alk = 80
SALT = 1600
PH = 7.4
Calcium = 40
Alk = 80
SALT = 1600
ACE Level is a 5
Tub size is an 8
Filters are clean.
Tub size is an 8
Filters are clean.
Free Chlorine and Chlorine are the same readings. Have shocked the tub several times. Copper (.1) was present and the dealer used a filter to remove it.
Water clarity is Great.
Bather load is 2 adults and one child 3 hours per week. Have used 2 bottles of Chlorine to maintain the 5PPM level since we bought the tub.
The dealer has worked with us extensively to resolve the issue including replacing the ACE element. Hats off to them. They do not understand why we are not getting more Chlorine production. The ACE system has to be in the boost mode most of the time to get ANY Chlorine production. The ACE controller is clear of any faults.
I hate to say it but I feel this is a design issue. I can't see where the system is producing enough Oxygen to manufacture the amount of Chlorine it needs to maintain 5PPM under level 5 bather load.
Did I mention that we do not allow anyone in the tub without showering first and my daughter has to have her hair up?
Extremely doubtful it is soap in the swim suits as the same suits are used for an entire week prior to being washed.
As you can see we pretty much have exhausted everything. The ACE system would probably produce more Chlorine if the tub was smaller but quite honestly we purchased the ACE system ($1,200) under the notion that we would not have to add much Chlorine to keep the levels up. That is the part the is extremely disappointing.
Looking for answers....
Response from HotSpringBy Peggy W. , Customer Service, October 23, 2013
Thank you for the feedback about your spa, the ACE water program and your dealership. We appreciate the details! I'd like to have a Customer Service rep who is well-versed in the ACE program contact you and resolve the issues you've described. I will send you an email so that you may respond with a daytime/early evening phone number that she may use. We'll be glad to help reduce these challenges so that the spa will be a source of pleasure for your family.