Top-rated product
Product Reviews
Highlife® Grandee - Pre 2019
<ul>
<li>7 adults</li>
<li>8' 4" x 7' 7" x 38"H/2.54m x 2.31m x .97mH</li>
<li>500 gallons/1,893 litres</li>
</ul>
Overall rating:
4.5
/ 5
220 out of 248(89%)reviewers recommend this product.
Customer reviews for Grandee - Pre 2019
Review 221 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
HappyinGigHarbor
fromGig Harbor, WA
Age:35-44
Gender:male
Happy with our decision to purchase the Grandee
PostedOctober 26, 2015
After months of searching, evaluating, asking questions, reading reviews and getting price quotes, we decided that the Grandee was the best tub for us. While one of the more expensive models, the quality was apparent. The features of the tub, specifically the layout and the moto massage seats, really stood out to us. We opted for the LED lighting and the audio system and both are very enjoyable. The water care, with Everfresh, has been quite easy to establish and maintain. Our tub gets used once, sometimes twice daily and has really proven to be a healthy addition to our lifestyle. Regarding the ratings above, overall I would give more than 4 stars based on our experience to date. I hesitate to give 5 stars as we have only had our tub for 4 weeks. Our comfort in the tub is excellent, so far the quality has been good, one of the flow adjustment knobs popped off and the plastic pieces separated. It snapped back together and has not been a problem since. I already mentioned the water/chemistry maintenance. It has been quite simple. I cannot attest to the energy efficiency just yet as we have not received an electric bill following the installation, as a result, I chose average. Time will tell. We are quite pleased and feel that we have invested in a great hot tub, it's overall value will be proven in the years to come! .No regrets!
0 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, October 27, 2015
Thank you for your review and great pictures.
I know that you are new to being a hot tub owner. However, it sounds like you are well on your way to enjoying your spa for years to come.
Sounds like you did your homework and picked the perfect spa for you and your family.
Welcome to the Hot Spring Family and Happy Hot Tubbing!
I know that you are new to being a hot tub owner. However, it sounds like you are well on your way to enjoying your spa for years to come.
Sounds like you did your homework and picked the perfect spa for you and your family.
Welcome to the Hot Spring Family and Happy Hot Tubbing!
Review 222 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Deb
fromDelaware Ohio
Age:55-65
Gender:female
Best Purchace ever
PostedOctober 25, 2015
recommend a Hotsprings hottub to everyone. Ive had my first one for 24 years. Now Ive replaced it with a new one which I expect it to last me another 24 years. Great product and very easy to keep maintained. I love my HotSprings Hot Tub
Response from HotSpringBy Vanessa, Customer Service, October 27, 2015
Hello best purchase ever!
Thank you for your review and recommendation.
24 years!! is amazing. I don't think I still have anything from 1991 :) Excited to hear that you continued with Hot Spring.
We are privileged to provide you with an fabulous spa for another 24 years.
Happy Hot Tubbing!
Thank you for your review and recommendation.
24 years!! is amazing. I don't think I still have anything from 1991 :) Excited to hear that you continued with Hot Spring.
We are privileged to provide you with an fabulous spa for another 24 years.
Happy Hot Tubbing!
Review 223 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Michelle
fromHuntington Beach , CA
Age:35-44
Gender:female
Well worth it!
PostedOctober 15, 2015
We have owned our spa for about 10 years now. We absolutely love it! In fact, we get kind of bummed when time goes by and we don't use it. It is so nice to just relax and unwind in the soothing waters.
Our whole family is very active, sports and life. So, there is always someone needing a good soak after an event or a hard day. Thank you for such an awesome product!
Our whole family is very active, sports and life. So, there is always someone needing a good soak after an event or a hard day. Thank you for such an awesome product!
Response from HotSpringBy Vanessa, Customer Service, October 16, 2015
Hello Well worth it!
10 years and counting. WOW! You are absolutely right, soaking in the tub after a active day is a great way to relax.
Thank you for being a part of the Hot Spring Family.
10 years and counting. WOW! You are absolutely right, soaking in the tub after a active day is a great way to relax.
Thank you for being a part of the Hot Spring Family.
Review 224 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
JonesGrandee
fromPrattville, AL
Age:55-65
Gender:male
First Hot Tub - Grandee!!
PostedOctober 11, 2015
I purchased the Grandee for its roominess. It has been very comfortable and relaxing. However, I must agree with the comments on this blog from other owners in that it is high maintenance. Thank God for the 5 year warranty. We purchased it in 2012 and I have several pages of notes of failures - recirc pump; heater; two circuit boards, jet pump leaks and now the oscillating jets have quit. In spite of this, the most aggravating has been the ACE saltwater system/cell. Mine is currently dead and ready for a third. Don't think I will invest as the warranty (as I was told by the dealer) will not cover it a second time. Guess I will be chlorine tubbing until I decide to replace it.
The icing on the cake was the bad service from the purchasing dealer. They have since been bought out, fired, who knows but now dealing with a bunch that seems to be responsive. Service rep will be here tomorrow to evaluate the jets {always takes a least a month for all repairs to be complete). Tech will come look, leave to order parts and return weeks later.
So in spite of the poor service, I have enjoyed the purchase and would recommend having one. Just research your dealer and response times. Oh yeah, pass on the ACE system, too!
0 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, October 14, 2015
Thank you for your review and photo. It looks like you have a great spa set up.
However, I am sorry to hear that your over all experience has not been a good one. I would like to see how I can help improve that.
Please look for an email from me in your inbox.
I look forward in working with you soon.
However, I am sorry to hear that your over all experience has not been a good one. I would like to see how I can help improve that.
Please look for an email from me in your inbox.
I look forward in working with you soon.
Review 225 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
CA41
fromCarson City, NV
Age:45-54
Gender:male
High Quality
PostedOctober 4, 2015
Very High Quality Product. Filters are a little expensive when time to replace.
2 of 2 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, October 6, 2015
Hello Hot Tubber!
Glad to know you find Hot Spring Spa to be high quality. Your spa has the option of using two different kinds of filters. The traditional paper filter, with regular maintenance will last approximately 1 year. The TRI-X , ceramic filter, with regular maintenance, will last approximately 3 years.
I hope this information is helpful. If you should have additional questions or concerns please fee free to contact Customer Service at, 800.999.4688 X 8432.
Happy Hot Tubbing!
Glad to know you find Hot Spring Spa to be high quality. Your spa has the option of using two different kinds of filters. The traditional paper filter, with regular maintenance will last approximately 1 year. The TRI-X , ceramic filter, with regular maintenance, will last approximately 3 years.
I hope this information is helpful. If you should have additional questions or concerns please fee free to contact Customer Service at, 800.999.4688 X 8432.
Happy Hot Tubbing!
Review 226 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
HDSST
fromFargo, ND
Age:35-44
Gender:male
Loving it!
PostedSeptember 30, 2015
We've had the Grandee for about 4 months now and have really enjoyed it. I think we've gone through a few of the "new Owner" issues in trying to figure out the water care system, and figuring out the most appropriate filter cleaning schedule and methods, etc... but overall very happy and am confident that as we become a little more experienced those issues will fade away completely. There's been a couple of quality issues with some of the accessories (the remote, etc) but our dealer has been wonderful in getting them taken care of, and very patient in dealing with our numerous questions.
Response from HotSpringBy Vanessa, Customer Service, October 1, 2015
Hello Loving It! Welcome to the Hot Spring Family.
I am excited to hear about the great service you received from your dealer and that you love your spa.
Water care can take some getting use to but it sounds like you have a great resource guiding you. However, if we could ever be of service our number is 800-999-4688 x8432.
Thank you for your review and Happy Hot Tubbing!
I am excited to hear about the great service you received from your dealer and that you love your spa.
Water care can take some getting use to but it sounds like you have a great resource guiding you. However, if we could ever be of service our number is 800-999-4688 x8432.
Thank you for your review and Happy Hot Tubbing!
Review 227 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Rob
fromRock Hill
Age:45-54
Gender:male
Customer Service
PostedSeptember 30, 2015
Marianne Walters is an unbelievable customer service Rep. My call to her recently made me proud to own a Watkins Hot Tub, because she helped me with a problem with my heater. I will definitely be looking at Hot Spings / Watkins for my next Hot Tub purchase. Thanks Marianne!!
Response from HotSpringBy Vanessa, Customer Service, October 1, 2015
Wow! thank you for your review. I will be sure to let Marianne know about your post. We strive to have the best Customer Service and I am happy that she was able to help.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 228 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Hpttubguy
fromSyracuse, NY
Age:35-44
Gender:male
Great tub easy to care for
PostedSeptember 29, 2015
This tub is great. We are in it every day. We have had it for 3 months now and it is great. Can wait to be in it when it snows.
Response from HotSpringBy Vanessa, Customer Service, September 30, 2015
Thank you for your review. Using your spa everyday sounds amazing. I am happy to hear that you are enjoying it. It will be a great experience to be out in your spa when it starts snowing. I'm sure you'll have a great winter.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 229 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Willi
fromCarlsbad,CA
Age:55-65
Gender:male
Great spa
PostedSeptember 26, 2015
Love my spa. Wish I would have purchased it sooner.
Response from HotSpringBy Vanessa, Customer Service, September 28, 2015
Thank you for your review. Glad to know you love your spa.
Welcome to the Hot Spring Family. Happy Hot Tubbing!
Welcome to the Hot Spring Family. Happy Hot Tubbing!
Review 230 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Valdune
fromBeaverton, Oregon
Age:35-44
Gender:male
best purchase ever
PostedSeptember 22, 2015
our old hot tub was a joke compared to this one, oh my god so nice.
Response from HotSpringBy Vanessa, Customer Service, September 25, 2015
Thank you for your review! Glad to know you are enjoying your spa. :)
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 231 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Tamcam
fromLeclaire, IA
Age:55-65
Gender:female
Best Purchase Ever!
PostedSeptember 18, 2015
The Grandee spa meets all our expectations and then some. What a wonderful spa. So comfortable. The big seats and the moto jets are the bomb! The ACE saltwater system is awesome and you feel so much softer.
Response from HotSpringBy Ben, Customer Service, September 21, 2015
Yay! Thank you Tamcam for the amazing review on your Hot Spring Grandee model spa, with the Ace Saltwater system!!! Those Moto-Massage jets are the bomb!!! ;) We hope you enjoy many many years of hot tub soaking with your spa!
Review 232 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
unocbia
fromManassas, VA
Age:55-65
Gender:female
Go Spa
PostedSeptember 16, 2015
We love our Hot Spring spa. We use it almost every day, the only time we do not use it is when it is 100 outside or if we come home after 0900 PM. My spa is like 10 years old, I maintain it,and it looks new. I will have it until I die
Response from HotSpringBy Jaclyn, Customer Service, September 16, 2015
Thank-you for taking the time to review your Hot Spring Grandee model spa, Hot Tubber! What a treat to know your spa is ready to enjoy after a long day. Happy Hot Tubbing!
Review 233 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
normajean
fromNorthern California
Best thing we ever bought.
PostedSeptember 15, 2015
Very easy to use, Great customer service from the Redding, Ca. Hot springs store. I sit in it just about every night, We love the rolling back massager.
Response from HotSpringBy Jaclyn, Customer Service, September 16, 2015
Thank-you for the high praise, Hot Tubber! I'm thrilled to read of the satisfaction with your Hot Spring Grandee model spa. May you continue to enjoy your tub for many years!
Review 234 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Tenn01
fromRichmond, VA
Age:45-54
Gender:male
Love the Tub Avoid the ACE
PostedSeptember 12, 2015
The hot tub is great, the whole family loves it. We have had it about two and a half years now. The only problem area we have had is the ACE water care system. When it works it is assume but we have had to replace the cell for the second time now, that’s the one it came with and two more. We would recommend the tub but not the ACE system.
Response from HotSpringBy Jaclyn, Customer Service, September 14, 2015
Thank-you for taking the time to review your Hot Spring Grandee model spa, Hot Tubber! I'm thrilled to read the spa is enjoyed by the whole family, and thankful for the spa recommendation. I'm sorry to see the disappointment with the ACE system. Please feel free to call us, and we'd be happy to walk through your process with the system, in hopes of identifying what is causing the premature failures. 800-999-4688, extension 8432.
Review 235 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Rich227
fromPassaic County, NJ
Age:55-65
Gender:male
Water Maintence
PostedSeptember 9, 2015
Spa is great we love it and use it all year long. It is comfortable easy to use and maintain. The saltwater system is great.
We have had it for a year now and look forward to using it all winter long.
In the summer we keep the temperature down so it is refreshing in the hot sun. In the winter we crank up the heat and relax after a though day at work.
We drain and clean the spa every 3 to 4 months.
We have had it for a year now and look forward to using it all winter long.
In the summer we keep the temperature down so it is refreshing in the hot sun. In the winter we crank up the heat and relax after a though day at work.
We drain and clean the spa every 3 to 4 months.
Response from HotSpringBy Peggy W., Customer Service, September 11, 2015
Thanks for a wonderful review. Yes, this is a great year 'round retreat in your own backyard! Minimal care for a maximum benefit. Here's to many relaxing hours each week in your Grandee spa!
Review 236 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
AmberFire
from4 corners
Age:55-65
Gender:male
Most relaxing product
PostedSeptember 1, 2015
We love our Hot springs spa, there is nothing like it to sooth away the stress.
Response from HotSpringBy Peggy W. , Customer Service, September 3, 2015
So true! And when others are rushing around this coming holiday season, you can kick back in the spa and watch the world pass by. Here's to many relaxing hours in your Highlife spa this winter!
Review 237 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Sarah
fromCentral Montana, MT
Age:25-34
Gender:female
Relaxing for the whole family
PostedAugust 27, 2015
Relaxing and spacious for our family of 5! The moto-massage jets are a favorite for the adults, and the kids have plenty of room to play and grow. I would highly recommend this spa.
Response from HotSpringBy Marianne, Customer Service, August 31, 2015
Thank you! We are happy to hear how much your family is enjoying the hot tub! Have a wonderful time.
Review 238 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
MDJ
fromSandy, UT
Age:Over 65
Gender:male
Love My Grandee's
PostedAugust 26, 2015
Because of moving or remodeling projects I am on my 4th Grandee Spa. I have tried others such as Bull Frog and in my opinion nothing holds water against a Grandee. My most recent purchase was for a vacation lake house we have. As people (usually lots of people) come off the lake they are generally cold and appreciate the the warmth and comfort of the Grandee. Its size accommodates many bathers at once and I believe it has the largest capacity filtering system on the market. The 2015 spas come with a remote controller, that I have not been crazy about because of kids messing with it. Mine broke!! I called Hot Spring and they over-nighted me a new one without any questions asked. All of my Grandees have been super reliable with minimal maintenance and tons of use. The folks at Hot Spring Spas have always been totally responsive to my needs or requests. This tub is expensive, but well worth every cent of investment
MDJ
MDJ
Response from HotSpringBy Marianne, Customer Service, August 28, 2015
Hello, Thank you for taking the time to write your review. We are so happy to hear how much you enjoy your Grandee Hot Tub! We are happy to help any way we can! Enjoy those lake house vacations!!
Review 239 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Omaha
fromWisconsin
Age:45-54
Gender:male
Great Spa
PostedAugust 24, 2015
We have owned two grandees, moving one across the country at one time and leaving it there in favor of a new one in the Midwest. It's a great product and has improved noticeably over time. As with anything, make sure you work with a dealer who provides a high level of service - when you do need help or want to have it checked, even for water quality, the dealer can ruin your whole experience as happened to us.
Response from HotSpringBy Vanessa, Customer Service, August 24, 2015
Two Grandee Hot Tubs! Thank you for choosing Hot Spring. You can trust that we are constantly innovating to bring you The Absolute Best Hot Tub Ownership Experience. Dealer - Hot Tub owners relationship is important to us. If there is anything that Customer Service can do to help we can be reached at, 800-999-4688 x8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 240 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Jim66
fromClayton, NC
Age:45-54
Gender:male
Excited and Proud new owner
PostedAugust 23, 2015
We now have our new Grandee delivered and set up! After extensive research including company and product quality, value, dependability and customer reviews, we decided on Hot Springs. Diving deeper into the technology, reputation, numerous patents and overall high standards, we knew it was the best and only choice. We could not be happier! Not only as an entertainment option, the therapeutic benefits and relaxation we will recieve will help us physically, mentally and emotionally! This is a life changer! Peace of mind knowing that we have a solution to help relieve the daily stress that life can bring is value enough. I personally look at our hot tub as an investment in our health and that we'll reap the longevity benefits for years to come. Thanks Hot Springs for continuing to set the industry standards and know that this completely satisfied customer will definately recommend to all that dive in!
Response from HotSpringBy Vanessa, Customer Service, August 24, 2015
Thank you for your review. Sounds like you have done your homework and we are pleased that you have chosen Hot Spring Hot Tubs. We truly are privileged to provide a Hot Tub that will give you an amazing experience, for many years to come. Your spa set up looks inviting and tranquil, enjoy!
Happy Hot Tubbing!
Happy Hot Tubbing!