Top-rated product
Product Reviews
Highlife® Grandee - Pre 2019
<ul>
<li>7 adults</li>
<li>8' 4" x 7' 7" x 38"H/2.54m x 2.31m x .97mH</li>
<li>500 gallons/1,893 litres</li>
</ul>
Overall rating:
4.5
/ 5
220 out of 248(89%)reviewers recommend this product.
Customer reviews for Grandee - Pre 2019
Review 181 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Mike
fromStaten Island New York
Age:55-65
Approx. 10 yrs old Long term grandee 7
PostedMarch 17, 2016
My family loves this hot tub . It's been good to us . A few problems over the years . A thermostat , due to water chemical imbalance the heater coil rotted and needed to be replace after 6 years . Now I've noticed a high water leak . I do not know what to do . Can anyone help . It seems to be in a corner . Hot tub holds and operated through the winter with about 2/3 of the water . Help
By Customer Service Hot Spring Vanessa, March 24, 2016
Thank you for your review. I am sorry to hear that you are currently having issues with your spa. We would be glad to see how we can help. Please contact us at 800-999-4688 8432
We look forward in working with you soon.
We look forward in working with you soon.
Review 182 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
yobo83
fromNaples, FL
Age:35-44
The best for the Daily user
PostedMarch 10, 2016
This is my 3rd hot tub, I've had a Dimension One and a Cal Spa. The Hot Springs Grandee is definitely in my opinion the best designed and built tub available. The on board ACE system is awesome and easy to understand. This tub is very, very powerful and just a joy to relax in.
By Customer Service Hot Spring Vanessa, March 23, 2016
Thank your review. As a veteran spa owner of different brand spas your feedback is telling. I am glad that you are enjoying your spa and that you find the ACE system easy to use.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 183 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
drpss
fromBluffton, SC
Grandee NXT - luxury spa
PostedMarch 9, 2016
We opted for the Grandee NXT. It is a true luxury spa, with the touch screen interface, beautiful cabinet and lighting both interior and exterior. The spa adds to the relaxing experience. ACE salt system takes alittle getting used to, but definitely gentler than Chloring.
By Customer Service Hot Spring Vanessa, March 23, 2016
Hello Grandee NXT - luxury spa
Thank you for your review. I am excited that you are enjoying your spa. It truly is a fabulous spa with all the bells and whistles. Spa management can take some getting use to however, it sounds like you have it down. If there is anything that Customer Service can assist with please let us know. We can be reached at 800-999-4688 x8432.
Happy Hot Tubbing!
Thank you for your review. I am excited that you are enjoying your spa. It truly is a fabulous spa with all the bells and whistles. Spa management can take some getting use to however, it sounds like you have it down. If there is anything that Customer Service can assist with please let us know. We can be reached at 800-999-4688 x8432.
Happy Hot Tubbing!
Review 184 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
SlapShot10
fromLansing, NY
Age:45-54
Love our Grandee!!!!
PostedFebruary 27, 2016
After building a new deck on our our house we decided to purchase our first hot tub. After doing a lot of research we purchased our Grandee 3 years ago and absolutely love it. Spend many cold winter days and nights relaxing in our Hot Springs Grandee. Very happy with our purchase!!!
By Customer Service Hot Spring Vanessa, March 18, 2016
Hello Love our Grandee!!!!
A new deck and a new spa, sounds like a backyard paradise. Thank you for choosing Hot Spring and for your review.
Happy Hot Tubbing!
A new deck and a new spa, sounds like a backyard paradise. Thank you for choosing Hot Spring and for your review.
Happy Hot Tubbing!
Review 185 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
tsu20002
fromManasssas, VA
Age:55-65
My spa
PostedFebruary 26, 2016
I love my spa, we had it for last 7 years. I use it daily, when I get home I always looks forward to using it. My granddaughter loves the hot tub as much as I do, so we have 3 generations that love the spa
By Customer Service Hot Spring Vanessa, March 8, 2016
Wow, three generations all relaxing in your Grandee spa. That sounds like wonderful quality time. Thank you for your review.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 186 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
onny
frombillerica
Age:35-44
amazing
PostedFebruary 26, 2016
All I cam say is amazing amazing amazing have never slept song ood in my whole life !! I'm a line cook ..it's tough..having this spa has changed my life
By Customer Service Hot Spring Vanessa, March 8, 2016
Hello Amazing.
As an line cook I imagine you stand a lot. Happy to know that soaking in your spa makes a difference. Thank you for your review.
Happy Hot Tubbing!
As an line cook I imagine you stand a lot. Happy to know that soaking in your spa makes a difference. Thank you for your review.
Happy Hot Tubbing!
Review 187 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
10SNE1
fromChesterland, OH
Age:45-54
Amazing Hot Tub!
PostedFebruary 25, 2016
I have been extremely impressed with the Hot Spring Grandee that I purchased from Ohio Pools and Spas. I have hip arthritis and lower back problems, and the the hot tub does an amazing job easing these ailments. The cover is easy to open and close, the remote control makes operating the tub a piece of cake, and the seats are very comfortable. I will continue to recommend Hot Spring to everyone!
By Customer Service Hot Spring Vanessa, March 8, 2016
Working together with your local dealers to provide exceptional service is important to your overall spa experience. Thank you for your review and recommendation.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 188 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Dan
fromWV
Age:35-44
Fountain of youth
PostedFebruary 25, 2016
Best decision I ever made. Takes away the pain. Use it every night. Great in sub zero weather
By Customer Service Hot Spring Vanessa, March 1, 2016
Hello Fountain of youth.
I agree, enjoying your spa on a cold winters night is the best. Thank you for your review.
Happy Hot Tubbing!
I agree, enjoying your spa on a cold winters night is the best. Thank you for your review.
Happy Hot Tubbing!
Review 189 for Grandee - Pre 2019
Overall rating
1
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Brrrrrr
fromMidwest
Age:55-65
Hot Springs Grandee Reality Check: The Good, the Bad, the Ugly.
PostedFebruary 13, 2016
The Good, the bad, the ugly.
The Good: Great looking spa, nice design, very smooth salespeople.
The Bad: Easy to buy the best and think you are trouble free. Not the case. Unusually high replacement of out of warranty motors, pumps, circuit boards, Covers, it never ceases. $500 a trip. Seldom anything easy or inexpensive. The 10 year repair costs on top of a ten figure spa is a real disappointment.
The Ugly, Hot Springs Grandee Spa for us is a money pit that seems to quit over the holidays or friends and family visits. Nothing like getting into an ice cold spa in the Midwest winter under a beautiful moon and cold, clear sky.
3 of 3 found this review helpful.
By Customer Service Hot Spring Vanessa, February 16, 2016
Thank you for your feedback. I am sorry to hear that you are not happy with your spa. I would like to see if I can help improve your spa experience. Please look for an email from me in your inbox.
Review 190 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Heads
fromBemidji, MN
Age:45-54
Everyone Needs A Hot Springs Hot Tub!
PostedFebruary 13, 2016
I am a Chiropractor and everyone needs a hot springs hot tub to improve their overall health. Our family loves our Grande because of the amazing health benefits it offers. We can relax better, stress is reduced, we sleep better, our spines are more flexible, and our circulation improves with each use. I recommend every person consider a Hot Springs Tub!
1 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, February 23, 2016
WOW! Thank you for your insightful review. Glad to hear this is something that the whole family is enjoying.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 191 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Doc
fromFenwick Island, DE
Age:55-65
The best of the best
PostedFebruary 7, 2016
Having owned a Hot Spring spa for 12 years at a former residence, there was no doubt that I was buying another one at my new home. I never had a problem in 12 years, absolutely none!
2 of 2 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, February 22, 2016
Thank you for your review. 12 years and counting as a loyal Hot Spring Spa owner, fabulous!
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 192 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
FrogMan
fromChandler, AZ
Age:Over 65
Great relaxation at the end of the day.
PostedFebruary 3, 2016
We enjoy relaxing in the tub and the water jets are really great on tired muscles.
1 of 1 found this review helpful.
By Customer Service Hot Spring Ben, February 15, 2016
What a great way to relieve those sore muscles than a soak in your new Grandee model spa! Thank you for becoming a Hot Spring customer!
Review 193 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
JC
fromCrabtree NC
Age:55-65
Our Mountain Retreat
PostedJanuary 29, 2016
We have a house in the mountains of NC. We've had our spa for about 18 months now and we couldn't be happier. Haven't had any problems at all. We purchased the spa from the Greenville SC store and it was installed by the Asheville NC store. Both were great.
I'd highly recommend the cover assist. It makes opening and closing the spa really simple.
Response from HotSpringBy Vanessa, Customer Service, February 1, 2016
Wow, mountain retreat!
Thank you for your review and picture. Your spa looks great and with the trees in the back ground, fabulous. I can imagine how relaxing it must be to soak in your spa.
Happy Hot Tubbing!
Thank you for your review and picture. Your spa looks great and with the trees in the back ground, fabulous. I can imagine how relaxing it must be to soak in your spa.
Happy Hot Tubbing!
Review 194 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
GrandeeDave
fromPocono Lake, PA
Age:35-44
Great Family Fun
PostedJanuary 21, 2016
I've had the Grande NXT with the ACE Saltwater system and Connextion for remote management for about 3 months now and here are my thoughts.
The spa is huge, fits 7 comfortably and has room for more. The jets are great but we aren't that tall and the corner Moto Jets are a bit too deep for us. It would have nice to have a floor well so you can place your feet in and push back for support. We find ourselves using the cool down steps for that purpose but it's not always comfortable.
Also there really isn't a calf jet, you can squirm around to place a jet on your calf but it would have been nice to have some where your calfs would naturally go.
But the jets are strong and all of them are adjustable so you can tone it down if you want to.
I have this in a vacation home so I opted for the ACE Salt Water system and the Connextion to manage it remotely.
The ACE system is not a set it an forget it system like a pool salt water system. You will still need to add in Shock, Chlorine and PH to supplement the ACE system. You will also need a lot of defoamer on hand because it requires soft water and soft water foams up very quickly (very very quickly)
The ACE system combined with the Connextion is a must for vacation homes. With the Connection system I have been able to manage my spa from my phone when I can't get up to the house. Each week from my phone I check the Ace system and run the clean up cycle which circulates the natural chlorine and keeps the water in check. When I arrive I open the cover half way and run the jets for about 30 mins to air out before we use it. The two systems together have been a huge relief for me.
A bonus tip - when I leave the house I set the temp to about 91 degrees and just before I head up to the house again I raise the temp to 104 from my phone and it's ready for us when we arrive. It's been saving me even more on my bill.
Speaking of electric bills, I was really concerned with that because after I bought the spa everyone of my friends told me a horror story about how it would cost me $100's per month to run. After two solid months it only went up about $25 bucks per month. But it has been unseasonably warm so now that it's getting colder the true test will come. I expect it will add about $35-40 per month in the cold months and $20-28 in the warmer months.
We love it, our friends love it and it's something we all look forward to each night.
2 of 2 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, January 25, 2016
Hello Great family fun.
Thank you for your honest detailed review. I appreciate the time you took to share your experience.
It sounds like you have a fabulous spa set up and retreat. Glad to know that friends and family enjoy are enjoying spa time too.
Happy Hot Tubbing!
Thank you for your honest detailed review. I appreciate the time you took to share your experience.
It sounds like you have a fabulous spa set up and retreat. Glad to know that friends and family enjoy are enjoying spa time too.
Happy Hot Tubbing!
Review 195 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Lahr
fromMissouri
Age:35-44
Great tub wish we bought it ten years ago.
PostedJanuary 13, 2016
Good product and value great company to do business with.
0 of 1 found this review helpful.
Response from HotSpringBy Ben, Customer Service, January 15, 2016
Hi Lahr!
Thank you for your great feedback here - so glad to hear you decided to get the Hot Spring Grandee model spa! Enjoy!
Thank you for your great feedback here - so glad to hear you decided to get the Hot Spring Grandee model spa! Enjoy!
Review 196 for Grandee - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Supertrucker
fromCincinnati oh
Age:35-44
Grandee
PostedJanuary 13, 2016
Grandee is a great tub. We really struggle with water quality. There seems to be a lot of gimmicky products and opinions on how to keep water nice is varying. Bromine or chlorine. Enzymes? Ace system? As a newbie, finding the right balance has been tough. We check every day but only get 3 good days a week. The quality of the tub is great. Wish we had more foot jets.
Response from HotSpringBy Ben, Customer Service, January 15, 2016
Hey there Supertrucker!
Thank you for sharing your feedback and concerns regarding the water chemistry, and jets on the spa! Your spa's owner's manual does outline the different systems, and methods of balancing. Feel free to contact our customer service team by dialing 800.999.4688, ext 8432. Any of our helpful reps can work with you to help clarify any questions, and provide suggestions to better manage your water chemistry. We do hope you continue to enjoy the spa!
Thank you for sharing your feedback and concerns regarding the water chemistry, and jets on the spa! Your spa's owner's manual does outline the different systems, and methods of balancing. Feel free to contact our customer service team by dialing 800.999.4688, ext 8432. Any of our helpful reps can work with you to help clarify any questions, and provide suggestions to better manage your water chemistry. We do hope you continue to enjoy the spa!
Review 197 for Grandee - Pre 2019
Overall rating
3
/
5
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Rick
fromDelaware
Age:Over 65
don't buy salt system
PostedJanuary 13, 2016
The rest of the spa system is wonderful. The lights make night soaking a pleasure. We bought the grand and I am 6'4" and there is plenty of room to stretch out. I like the multiple filters. We use the frog system for a chemical and it is very gentle on our skin. We did have the salt system and if failed, the tech was at our home more than we used the spa finally had then take it out and use the chemical mentioned above.
0 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, January 15, 2016
Thank you for your review.
I am glad to hear that you are enjoying your Grandee spa. Water care can take some getting use to. Good to know that the spa frog is working for you.
Night soaking is a fabulous way to relax along with the spa lights. It's just perfect.
Happy Hot Tubbing!
I am glad to hear that you are enjoying your Grandee spa. Water care can take some getting use to. Good to know that the spa frog is working for you.
Night soaking is a fabulous way to relax along with the spa lights. It's just perfect.
Happy Hot Tubbing!
Review 198 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
2ndtimebuyer
fromRoanoke, iN
Age:55-65
2nd time hot springs buyer
PostedJanuary 13, 2016
We luv hot springs. I love the blue tooth music and the waterfall. The seating is great in this tub. I also like the hand held controller!
Response from HotSpringBy Vanessa, Customer Service, January 18, 2016
Thank you for being a loyal Hot Spring owner.
I am glad to hear that you love your spa. The Grandee is a fabulous spa. Along with the blue tooth and hand held controller, it makes for a relaxing spa.
Thank you for you review.
Happy Hot Tubbing!
I am glad to hear that you love your spa. The Grandee is a fabulous spa. Along with the blue tooth and hand held controller, it makes for a relaxing spa.
Thank you for you review.
Happy Hot Tubbing!
Review 199 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
JohnC2763
fromCalgary, Ab.
Age:45-54
We now have are own retreat.
PostedJanuary 13, 2016
Buying the Hot Spring Grandee, was like buying a life time retreat. My wife and I use it two times a day first thing in the morning watching the sun rise with the peace and calm of the morning. Which gives as the energy to deal with the hectic day in front of us.
Then once again too talk about our day and sooth our bodies to a restful night sleep.
It truly has turned are home into a retreat that we rarely stray from.
Then once again too talk about our day and sooth our bodies to a restful night sleep.
It truly has turned are home into a retreat that we rarely stray from.
1 of 1 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, January 18, 2016
Thank you for your review.
Soaking in an spa is a great way to rejuvenate. I am glad to know that you and your wife are enjoying your Grandee Spa.
Happy Hot Tubbing!
Soaking in an spa is a great way to rejuvenate. I am glad to know that you and your wife are enjoying your Grandee Spa.
Happy Hot Tubbing!
Review 200 for Grandee - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
PapaBear
fromGlen Arbor, Michigan
Age:45-54
Soaking Up Sleeping Bear Views
PostedJanuary 13, 2016
Ahhhh....
24/7/365
In America's Most Beautiful Place
24/7/365
In America's Most Beautiful Place
Response from HotSpringBy Vanessa, Customer Service, January 15, 2016
Thank you for your review :)
Happy Hot Tubbing!
Happy Hot Tubbing!