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Highlife® Aria - Pre 2019
Overall rating:
4.7
/ 5
102 out of 104(98%)reviewers recommend this product.
Customer reviews for Aria - Pre 2019
Review 1 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bamstatic1
fromInland Northwest
Age:35-44
Gender:male
I invested in a Aria!
PostedFebruary 17, 2012
Wow! Two months now of ownership and this spa is hot! I bought the ace system too and it is easy, water looks good, and I inquire ever now and then and the spa just does its job. I really enjoy the corner seat too in this spa, its really good at getting knots and pains out of my shoulders. Loving this spa!
15 of 36 found this review helpful.
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback! We are excited to hear you're enjoying your Aria, getting rid of knots and pains! The ACE System is truly revolutionary and we're glad you're seeing the benefits. Please contact us at 800-999-4688 if we can ever assist. Thank you for your business!
Review 2 for Aria - Pre 2019
Overall rating
1
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
codyman
fromNederland, CO
Age:45-54
Aria tub has been leaking for nearly 2 years
PostedAugust 7, 2022
Dealer has been out multiple times trying to fix the leak. Latest attempt las left the tub leaking worse than ever. It lost 2.5" of water in less than 12 hours. I'm requesting a complete tub replacement now as a final remedy.
By Customer Service Hot Spring Kylie, August 29, 2022
Hi there,
Thank you for reaching out with your review. I was able to take a look and found that our team is working closely with your dealer to resolve this for you. Please feel free to reach out to our team if you have any additional concerns.
Thank you again for your time and post.
Kylie - Customer Care
Thank you for reaching out with your review. I was able to take a look and found that our team is working closely with your dealer to resolve this for you. Please feel free to reach out to our team if you have any additional concerns.
Thank you again for your time and post.
Kylie - Customer Care
Review 3 for Aria - Pre 2019
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Disappointed
fromCalifornia
Age:55-65
Leaking and blown motors !
PostedNovember 28, 2021
In the first three years both of my motors went out and now 6 years later it leaks water all over my foundation and repairman cannot find the leak, doesn't seem like it can be repaired ... very very disappointed for $10,000!!!!
1 of 1 found this review helpful.
Review 4 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Brian
fromBay Head NJ
Age:55-65
Awesome hot tub!
PostedNovember 21, 2021
Had this hot tub for 15 years. Survived Super Storm Sandy. When it has needed maintenance, LBI hot springs spa has always provided great service at a reasonable price.
1 of 1 found this review helpful.
Review 5 for Aria - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
TubSoaker
fromColorado
Age:55-65
Hard to find parts, but GREAT TUB!
PostedMarch 19, 2021
I will probably purchase the salt water system since the chemicals have become a major pain to get during the PANDEMIC. I also cannot seem to find anyone to sell me a new cover... But I do love the tub, very much. I recommend it for spicing up the love life and for easing the aches and pains of human existence.
By Customer Service Hot Spring Maria, March 19, 2021
Hello Walter, thank you for reaching out. Yes, hot water therapy is amazing. Look for my email to find out more detailed information so that I can assist you. Thank you for your review.
Review 6 for Aria - Pre 2019
Overall rating
1
/
5
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
All544
fromNewberg
Age:35-44
Several Leaks, 3 months past warranty
PostedApril 26, 2020
HotSpring Spa, 5yrs old and 3 months past the warranty. I have at least 3 leaks in the plumbing. I did not know I had to become a Spa Handy Man to maintain a piece of .......
2 of 2 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service , May 14, 2020
Having a spa should be relaxing. I will email you to see how I can help. There are many reasons why a spa might be leaking. Together I am sure we can figure this out and get you back in your spa.
Thank you for reaching out to us. Talk to you soon.
Thank you for reaching out to us. Talk to you soon.
Review 7 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Ria
fromVirginia
Age:45-54
Awesome
PostedFebruary 13, 2020
Totally satisfied with this tub great value and comfort!!!!
0 of 1 found this review helpful.
Review 8 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Aberg101
fromDanville, Pa
Age:18-24
Amazing purchase
PostedDecember 22, 2019
We love our new hot tub! With the salt water tub you don’t come out smelling like chemicals and it actually feels good on your skin!
1 of 1 found this review helpful.
Review 9 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Daryl123
fromBoulder Creek, CA
Age:Over 65
Great Spa
PostedSeptember 5, 2019
Great Spa!! Really enjoy the lounge. Also the wireless remote is great
By Customer Service Hot Spring Lisa Armosino, October 10, 2019
Thank you for your review, so glad you are enjoying your spa! Happy lounging!
Review 10 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
FirstTimeLifeTimeHotTubUser
fromChapel Hill, NC
Age:55-65
Powerful relaxation
PostedJuly 1, 2019
The multitude of massaging jets in our Aria are extremely powerful, very well designed, and perfectly placed. Each seat in this hot tub is a unique and relaxing experience. Don't be fooled lessor-known manufacturers advertising a large number of jets! HotSpring's years of attention to customer feedback have created an amazing hot tub experience that is richer, more relaxing, and more rewarding than what is provided by those tubs that are reduced to advertising jet counts rather than experience and customer satisfaction.
By Customer Service Hot Spring Janet, July 10, 2019
We are glad you are enjoying your experience with your Aria Pre spa!
Review 11 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
OF82
fromMontauban (France)
Age:45-54
Very good spa
PostedMay 31, 2019
Excellent product !
Easy use and good vibes in use.
Easy use and good vibes in use.
By Customer Service Hot Spring Janet, June 4, 2019
That's great news that you're enjoying your Aria and that you find it easy to use. Happy hot tubbing!
Review 12 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Mike
fromSandia Park, NM
Age:Over 65
Love it!
PostedApril 22, 2019
Use it every night. Maintenance is simple. Easy to get into and out of. Seldom use any of the features; the hot water is the therapy. Get the cradle for the cover. The cheaper fold-over arrangement ruins the cover pretty quickly. Ours is outside in the New Mexico sun unshaded on the south side of the house. The cover does take a beating but stands up well, in my opinion.
Had a few issues.
Every once in a while the temperature controller goes haywire and lets the temp run up to 110 degrees, when the set point is 101.
The lighting wheel failed pretty quickly. So did the in-tub control panel lights. The moto-massage stretched some in a couple of years so that doesn't move up and down any more. Never used any of these features anyway. Wish I didn't have to pay for them up front! Had to replace the ozonator twice in nine years. The original one never seemed to work because I always had to add chlorine. The newer one works just fine. Only add chlorine every four months to activate the new silver ion filter. Understand these aren't cheap and have a useful life of 3-5 years.
I wish the drain were a bit lower. Getting the last half gallon of water, along with the dirt, out during a water change is a pain. Rest of drain, clean, refil, is simple.
I wish the drain were a bit lower. Getting the last half gallon of water, along with the dirt, out during a water change is a pain. Rest of drain, clean, refil, is simple.
After reading al lot about ISO construction, etc. my recommendation to potential buyers is to find a spa with seating that fits your body shape and length, where the normal water level comes up your neck to where it is comfortable for your particular use. The rest is mostly marketing hype.
Definitely recommend this spa.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, April 25, 2019
Hello, Love it!
Thank you for your feedback. Glad to know your love your spa and would recommend it. The Aria is a great spa.
There are a couple of points that you make that would be helpful tips for other spa owners.
The spa can sometimes increase in heat, beyond the set temp when it is really hot outside. Most spas come with a Summer Timer mode. It will allow the spa to not run during the hottest part of the day. If you need further help setting the spa on that mode, Customer Service is available at 800-999-4688 ext 8432.
Water can is important. The ozone and silver ion is a great way to manage your water. They will periodically need to be replaced. The ozone will need to be replaced every 4-5 years and the silver Ion 3-4 months.
When draining the spa, using a wet-dry vacuum helps to remove the remaining water from the lines.
Great recommendation for spa shoppers to test the spa and make sure it is a good fit. All spas have varying sizes and depth. The local dealer can schedule a wet test.
Thank you again for your fantastic review.
Happy Hot Tubbing!
Thank you for your feedback. Glad to know your love your spa and would recommend it. The Aria is a great spa.
There are a couple of points that you make that would be helpful tips for other spa owners.
The spa can sometimes increase in heat, beyond the set temp when it is really hot outside. Most spas come with a Summer Timer mode. It will allow the spa to not run during the hottest part of the day. If you need further help setting the spa on that mode, Customer Service is available at 800-999-4688 ext 8432.
Water can is important. The ozone and silver ion is a great way to manage your water. They will periodically need to be replaced. The ozone will need to be replaced every 4-5 years and the silver Ion 3-4 months.
When draining the spa, using a wet-dry vacuum helps to remove the remaining water from the lines.
Great recommendation for spa shoppers to test the spa and make sure it is a good fit. All spas have varying sizes and depth. The local dealer can schedule a wet test.
Thank you again for your fantastic review.
Happy Hot Tubbing!
Review 13 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
irishk
fromRoswell
Age:45-54
Love my Aria... So does my back!
PostedApril 14, 2019
I use my Aria 3-4 times a week and love it. I've had it since Feb 2017. My only issue is that the cover which came with it split open early on near the center handle and as a result, it tends to take on water. I've just mended it using Gorilla Waterproof Clear Tape... so we'll see how that works.
Review 14 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Larryk15
fromIndio, CA
Age:Over 65
Ease and Comfort
PostedMarch 26, 2019
We have had our Aria spa for 5 years and have enjoyed the convenience and ease of maintenance that comes with our HotSprings spa.
Response from HotSpringBy Janet, Customer Service, April 11, 2019
Thank you for your review of the Aria Spa!
Review 15 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
RandM
fromBuena Vista CO
Age:55-65
Love this Spa!
PostedFebruary 20, 2019
We bought the Aria from our local dealer in Salida and are extremely happy with it! It takes a while to figure out all the jets, and to take care of the water but we are enjoying it so much!!
The spa looks beautiful, and is very comfortable to sit in. The set of stairs make it easy to go in and out, as well as the digital screen that you turn facing in or out.
Great spa! Vacation at home every day!
p.s. the picture is real! :)
The spa looks beautiful, and is very comfortable to sit in. The set of stairs make it easy to go in and out, as well as the digital screen that you turn facing in or out.
Great spa! Vacation at home every day!
p.s. the picture is real! :)
Response from HotSpringBy Janet, Customer Service, April 11, 2019
"Vacation at home every day" We do love to hear that. Your spa looks like a warm and welcoming oasis in the snow! Thank you for sharing with us.
Review 16 for Aria - Pre 2019
Overall rating
1
/
5
Comfort:
2
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Krash
fromHawaii
Age:Over 65
Problems
PostedJanuary 21, 2019
Our spa was poorly designed and poorly manufactured. The cuts on the fiberglass are extremely sloppy. The covers do not last very long. Our problems were compounded by the fact that Hotspring lost their only representative in Hawaii. The spa developed a leak that the rep refused to correct (before they went out of business). We worked with the Hotspring engineers and eventually they came up with a solution and they sent me the parts that I installed myself. We are now on our fourth cover in eight years. The third cover, the last supplied by Hotspring, had a large depression on one side that collected water and eventually rotted the thread in the center and allowed water to leak in. Hotspring would not provide any compensation for that and could not figure out a way to send another cover since they then had no local rep. It took about five minutes to order another cover from a third party manufacturer, with shipping to Hawaii not a problem. I wish we had not bought this brand.
By Customer Service Hot Spring Vanessa, January 30, 2019
I am sorry to hear about your spa cover. Unfortunately, we do not have a Hot Spring dealer in Oahu. While we are in the process of acquiring a new dealer we are supporting a few local techs for service. I am not sure why the spa covers have needed to be replaced but an indentation in the foam will cause the cover to become faulty. We can ship covers usually, without an issue. However, we find that they will arrive with dented foam. In any case I am glad that you were able to get what you needed. We appreciate your review and if there is anything else we can do to help please let us know.
Review 17 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Spoton
fromMaine
Age:45-54
Excellent Spa
PostedDecember 16, 2018
My family is very pleased with the purchase of our Aria. We all enjoy time together without “devices” in the spa. Our dealer was incredible as well!
Review 18 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
DellieK
fromKingsport
Age:55-65
Love our New Hot Tub
PostedNovember 21, 2018
This is our second Hot Springs Hot Tub. We had one of the first models. The maintenance on it was so easy we would not consider any other brand. The Jets in this hot tub are wonderful. We love the lounger in it for lower back pain and the one set of jets really helps with my shoulder pain. So far it has been easy to maintain the proper chemical balance. I am looking forward to years of enjoyment with this purchase.
0 of 1 found this review helpful.
Review 19 for Aria - Pre 2019
Overall rating
4
/
5
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Ro14
fromNorth Haven, CT
Age:55-65
A little Disappointed
PostedNovember 13, 2018
We purchased the Hot Spring Brand because we have heard about it for many years. We paid quite a lot for the Aria tub-$12,000-compared to $8,000 for our previous tub-We had a different brand previously. Our old hot tub had a timer on the jets which the Hot Spring tub does not have. Also, our last hot tub had many more jets and pillows on all the seats. We are very disappointed that our new tub are missing these features. The tub does look very nice on our deck however.
2 of 2 found this review helpful.
Review 20 for Aria - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Geronimo
fromLa Mirada
Age:55-65
Hotspring experience
PostedOctober 16, 2018
This is our second Hotspring Spa, they are not the lowest cost but the best you can buy
1 of 1 found this review helpful.