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Highlife® Envoy - Pre 2019
Overall rating:
4.5
/ 5
172 out of 190(91%)reviewers recommend this product.
Customer reviews for Envoy - Pre 2019
Review 161 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Rat12
fromKentucky
Age:45-54
Best purchase
PostedMay 17, 2016
My husband and I purchased our spa in October and absolutely love it!!!
Review 162 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Sweets
fromCrystal Lake Illinois
Age:55-65
Extremely Satisfied
PostedMay 11, 2016
I have nothing but good things to say about the Envoy model, from the space to the jets to the ambiance, it has exceeded my expectations. I was also very pleased with the service I received from Nadine at Arvidson's.
She was very informative and went out of her way to make sure we were all set up with our tub.
She was very informative and went out of her way to make sure we were all set up with our tub.
Review 163 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
happycustomer
fromPrescott, Az
Best Room addition EVER!!!!
PostedMay 10, 2016
Since we added a paver patio and set our newly purchased Envoy spa on it, it has been one of the best additions to our home.. This "New Room" provides such a great place to relax, have conversation and the view of the night sky beats watching any show on TV as well as relaxes us so we get the best night sleep you could ever want.
On the purchase side of this addition, Working with Nick and the staff at Arizona Hot Tub made the purchase, install and training about as easy as you could possibly imagine. We highly recommend working with these folks and adding a "new and enjoyable" addition to your home and lifestyle.
Don & Barbara
Review 164 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
TableRocked
fromLampe, Missouri
Age:45-54
Another Hot Tub on Table Rock Lake
PostedMay 10, 2016
Having barely lived through our first spa purchase, due to constant leaks after only 2 years, water filtration issues, wasps building nests inside the cabinet, and extremely high energy bills, I swore I'd never own another spa. My love for my bride of 25 years and her enjoyment, for what little time it lasted with our first spa, and the fact the dealer offered to cancel our $2k repair bill for the first spa, I purchased our 2nd spa. The dealer assured us the Hot Springs spa is constructed and engineered to provide decades of top notch performance with extremely low electric bills and none of the leaks we fought (and lost) with our first Integrity Spa (made in China). So far, we love the design, the filtration, the wireless remote is amazing, and the overall fit and finish. Water balance was extremely easy.
One unusual thing, I purchased the Watkins prefilter to fill it and I suspect it was defective as the water was brown as iced tea. The dealer was surprised too. But, after draining it and cleaning all the filters, purchasing another filter (expensive), its now crystal clear.
Another tip, skip the strips and go with the Taylor test kit. It is so much easier to titrate and see results than for my old eyes to try to guess if the color is accurate or not. The Taylor K-2005C is the one to get for sure. Larger sized chemical bottles.
By Customer Service Hot Spring Vanessa, September 29, 2016
Thank you for your review. Having a bad experience with a hot tub can turn someone away from getting another one, for sure. Thank you for giving Hot Spring a chance. Happy to hear your dealer is taking care of you and that you and your bride are enjoying your Envoy spa.
Happy Hot Tubbing
Happy Hot Tubbing
Review 165 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
jt
fromwahpeton nd
Age:45-54
envoy
PostedMay 9, 2016
the hot tub is great but the filters keep getting plugged up and then it quits. we only got to use the hot tub 3 times and the filter was plugged again. but other than that the spa is fantastic
thanks and have a great day
this is the 2nd service visit in 2 weeks
thanks and have a great day
this is the 2nd service visit in 2 weeks
Response from HotSpringBy Vanessa, Customer Service, March 14, 2017
Hello plugged filters. I am not sure what sandy compound you are referring to. All of our spas are water tested before they leave the factory. However, I am interested in seeing what you are seeing. I will email you and see how I can help. Thank you for your comment.
By Customer Service Hot Spring Vanessa, May 16, 2016
Thank you for your review. Filters typically will not get clogged so quickly. I will reach out to you and the dealer to see if there is anything I can do to help.
I look forward in working with you soon.
I look forward in working with you soon.
Review 166 for Envoy - Pre 2019
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
SimpleHelper
fromAltamonte Springs, Fl
Age:45-54
Envoy
PostedMay 8, 2016
Great Hot Tub. the only negative is keeping the water clear. Will be one year old this August and i have had to drain the water 3 times already. Not sure if it is quality of the filters or something else but i keep getting hazy water with lots of what looks like scales or little particles floating all over. The only place the jets don't hit is the back of the neck. All other major parts are great.
By Customer Service Hot Spring Vanessa, May 11, 2016
Thank you for sharing your spa experience. Water care can take some getting use to. I would like to help. I will contact you directly. Please look for an email from me.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 167 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Bromona
fromRegina
Age:35-44
Review Envoy 2015
PostedMay 4, 2016
Hot tub is great, haven't had a problem with pump or heater at all. Had a few cracked panels that were replaced. Only suggestions would be to use different materiel for the moto-massage due to a small plastic piece where a screw is come off, had to glue it down. Quality would of been higher if it wan'st for this.
By Customer Service Hot Spring Vanessa, May 17, 2016
I am glad to know that you are enjoying your spa. We appreciate your suggestion and I will be sure to pass it on. Thank you for your review.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 168 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
boiler73
fromTennessee
Age:55-65
Great value until recently
PostedMay 2, 2016
We've had the tub for 6 years trouble free. Now, even after rigorous and frequent (3 - 4 months) cleaning, with the water at temperature (102F) and with the jets on (even at a low setting), we now get an acrid odor that causes coughing. Has anyone else encountered this? What do you do to get rid of it as cleaning has not done the trick. We use BaquaSpa chemicals. Yes the chemistry is in range.
1 of 1 found this review helpful.
Review 169 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
cheesedale
fromWaukesha, Wisconsin
Age:55-65
ENVOY tub allows us to enjoy wildlife
PostedApril 25, 2016
Five years ago we bought our ENVOY Hot Spring hot tub, thinking it would be great for relaxation. But it has turned into a whole lot more than that! We use it to warm up in Wisconsin's cold winters, enjoy the songbirds and other critters in our woodsy backyard, benefit from the therapeutic value of the hot water and tub jets, and to gaze at the stars,planets, and the not-so-distant International Space Station in motion. We cannot figure out why more people in our city and neighborhood don't have spas. Ours is awesome in so many ways.
By Customer Service Hot Spring Ben, June 2, 2016
What a great way to view owning a Hot Spring spa!!! You are very inspiring, thank you for sharing!!! Wish you many more years of great moments with hot tub soaking!
Review 170 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
ChiefG
fromJacksonville Florida
Age:45-54
2004 Envoy
PostedApril 24, 2016
I love my Envoy and I wish I could rate it higher. I think a lot of improvements have been made since 2004 but here is what I have experienced. Pump 1 replaced 3 times, every 4 years. Pump 2 replaced once at 6 years. Wooden frame under siding ate by carpenter ants at 8 years. Had to remove all siding rebuild framing and reattach siding. Both pillows replaced twice. The current pillows are much better than the originals. Inside control panel replaced twice but under warranty both times. Current controls appear much better made.
I recommend Hot Springs because they are much better now but I have to be honest about mine.
I recommend Hot Springs because they are much better now but I have to be honest about mine.
By Customer Service Hot Spring Vanessa, May 2, 2016
Thank you for your honest review. Why parts are replaced can vary on several factors. However, they don't typically need to be replaced so often. I would like to gather more information about your experience. Please look for an email from me.
You also bring up a good point about pest and how they can cause damage to your property. Using an exterminator around your spa much like you would around your home, can prolong the life of your spa.
Thank you for your recommendation and for being a loyal Hot Spring owner.
Happy Hot Tubbing!
You also bring up a good point about pest and how they can cause damage to your property. Using an exterminator around your spa much like you would around your home, can prolong the life of your spa.
Thank you for your recommendation and for being a loyal Hot Spring owner.
Happy Hot Tubbing!
Review 171 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
TonyQ
fromFort Worth Texas
Age:35-44
Great investment
PostedApril 18, 2016
I really enjoy my tub. I have had it for over a year now and it keeps getting better. I use my tub 2 - 4 times a week. The maintenance is simple and the monthly cost is inexpensive. Best addition to my off time.
By Customer Service Hot Spring Vanessa, May 2, 2016
Hello Great investment.
Thank you for your review. Soaking often is a fabulous way to relax, enjoy!
Happy Hot Tubbing!
Thank you for your review. Soaking often is a fabulous way to relax, enjoy!
Happy Hot Tubbing!
Review 172 for Envoy - Pre 2019
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Unhappy9584
fromBabylon, NY
Age:25-34
Horrible Value
PostedApril 8, 2016
We purchased our spa in July 2015 and received it late August 2015. We spent an entire day at 7 different places before we decided to purchase the hot springs envoy! We paid double what we were going to at what our runner up tub was going to be... And what a mistake that was! We spent the extra money on the blu tooth speakers and salt water system. Since, we have had nothing but problems!!! The remote has caused us the biggest problem. On 5 occasions now it doesn't work. And what I mean is we can't even use the spa. We have had to have service calls each time. Each time nobody comes for 3-5 days... Remember, we have only had it 8 months!!! The speakers and remote link when they want, I'm told troubleshooting ways to fix it... And I should be troubleshooting in its first year! We are both very technologically savvy and still does not work...
My recommendation... Forget the salt water feature... Spend half as much and enjoy! Do NOT buy this tub! We regret it and tell everyone we know daily. Unless you're buying for looks only because it is beautiful
My recommendation... Forget the salt water feature... Spend half as much and enjoy! Do NOT buy this tub! We regret it and tell everyone we know daily. Unless you're buying for looks only because it is beautiful
2 of 2 found this review helpful.
By Customer Service Hot Spring Vanessa, April 12, 2016
Thank you for taking the time to let us know about your spa experience. I am sorry that you are having issue with your spa operation. I would like to see how I can help. I have reached out to your dealer and emailed you my contact info. I would like to work with you and see what we can do to resolve this issue. I look forward in working with you soon.
Review 173 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Jaytrain
fromWahpeton, nd
Age:45-54
best purchase
PostedApril 6, 2016
great purchase, excellent customer service, so relaxing
By Customer Service Hot Spring Vanessa, April 19, 2016
Thank you for your review.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 174 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Greg37
fromBoone, NC
Age:35-44
Love the spa
PostedMarch 31, 2016
I have owned the Envoy for three years now. All of the jets work just as they did the first day I turned them on. My only concern is the spa exterior cabinet, it seems to be a bit faded but the spa does sit in the direct sun.
By Customer Service Hot Spring Vanessa, April 14, 2016
Thank you for your review. Spa relaxing is a fabulous way to pass the time. While the spa can show wear from the elements, the cabinet can be painted. If you have further questions Customer Service is avilable at 800-999-4688 x8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 175 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Vern
fromS.W. Arkansas
Age:45-54
Low power bills
PostedMarch 27, 2016
Low power bills is the reason for buying a Hot Springs. I fell in love with the rest.
By Customer Service Hot Spring Vanessa, March 30, 2016
Save energy, save money.
Every Hot Spring spa is built with a number of energy-efficient features to provide you with extremely low operating cost. Happy to hear that you love your spa.
Happy Hot Tubbing!
Every Hot Spring spa is built with a number of energy-efficient features to provide you with extremely low operating cost. Happy to hear that you love your spa.
Happy Hot Tubbing!
Review 176 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Sharon
fromCincinnati
Age:35-44
LOVE LOVE LOVE
PostedMarch 4, 2016
This is our first spa and we are so glad that we chose the Envoy! Growing older sucks, but this spa makes it just a bit more comfortable.
We both suffer from different aches and pains and it is nice to come home from play or work and just relax.
We both suffer from different aches and pains and it is nice to come home from play or work and just relax.
Response from HotSpringBy Vanessa, Customer Service, March 18, 2016
Hello LOVE LOVE LOVE
Thank you for your review. I am glad that you are enjoying your Envoy spa and that it is providing both of you some relief.
Happy Hot Tubbing!
Thank you for your review. I am glad that you are enjoying your Envoy spa and that it is providing both of you some relief.
Happy Hot Tubbing!
Review 177 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Mdoyle53
fromNorth Carolina
Age:55-65
Easy to Care For
PostedMarch 3, 2016
We have had the tub running for 3 1/2 years and it has been absolutely better than we expected and the maintenance is a piece of cake.
By Customer Service Hot Spring Ben, March 9, 2016
This is the feedback we enjoy hearing from our spa owners! Thanks for sharing!
Review 178 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thachief73
fromSouth Carolina
Age:35-44
Found the help I needed
PostedFebruary 25, 2016
After recent neck and back surgeries, there was still a piece missing to my recovery. Thanks to my Envoy I'm on a fast track to my best health ever. It has dramatically improved my quality of life. Cheers to you Hot Springs!
By Customer Service Hot Spring Vanessa, March 1, 2016
I am happy to know you are on the road to recovery. Thank you for your wonderful review. The Hot Spring Envoy is a fantastic spa and I am delighted to know that you think so too.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 179 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Windswept
fromAsheville,NC
Age:Over 65
Maintenance Free Hot Tub
PostedFebruary 16, 2016
My previous hot tub was much harder to maintain. I actually have two HotSpring hot tubs!!
Response from HotSpringBy Vanessa, Customer Service, February 23, 2016
Two!? Hot Spring Spas! Thank you for being a loyal Hot Spring Owner. We are privileged to be a part of your hot tub experience.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 180 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
papa64
fromTexas
Age:55-65
Envoy Review
PostedFebruary 7, 2016
Very happy with product so far,only complaint is after sales service. Left a message for repair and never got a call back. Repaired myself.
Response from HotSpringBy Vanessa, Customer Service, February 15, 2016
Thank you for your review. I am glad to hear that you are happy with your spa. However, I am sorry to hear that you are not satisfied with your service.
Customer Service is available for further assistance, at your convenience. We can be reached at 800-999-4688 x4175.
Thank you for your time.
Customer Service is available for further assistance, at your convenience. We can be reached at 800-999-4688 x4175.
Thank you for your time.