Top-rated product
Product Reviews
This product is no longer available. Continue shopping at HotSpring.
Highlife® Envoy - Pre 2019
Overall rating:
4.5
/ 5
172 out of 190(91%)reviewers recommend this product.
Customer reviews for Envoy - Pre 2019
Review 361 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
tdoorman18
fromamityville, ny
Age:45-54
Gender:male
LESSON LEARNED.
PostedMay 25, 2011
You get what you pay for (expensive but worth every penny).I'm happy that I chose to spend the extra money for a quality product. I can only imagine if I spent half the money, I would ultimately regret it.
1 of 1 found this review helpful.
Review 362 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
TigerPa
fromLake Martin, AL
Age:55-65
Gender:male
Top Notch In Every Respect
PostedMay 25, 2011
We've had our Envoy Spa for 3 years. Still looks and runs like new. The quality of materials and workmanship is second to none. Very easy to maintain. Installation was a breeze by the crew from Leisure Lifestyles in Auburn, Alabama. We love it and highly recommend HotSpring Spas.
0 of 1 found this review helpful.
Review 363 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Robert
fromSummerfield, NC
Age:55-65
Gender:male
Best Spa Ever
PostedMay 25, 2011
Do not go with the cheap spas. This is worth every Penny. It is very comfortable and takes very little time to keep clean. The moto jets are amazing.
Review 364 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Scott
fromChanhassen, MN
Overall Happy Customer
PostedMay 25, 2011
Love the tub and use it 3-4 times a week! Ease of water care is a little getting use to, but overall are happy clients.
0 of 1 found this review helpful.
Review 365 for Envoy - Pre 2019
Overall rating
1
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Fred M
fromReading, PA
Too many issues
PostedMay 25, 2011
1. Spa came with improper control panel.
2. New spa control panel did not properly measure salt content.
3. Galvanic corrosion caused rusting of stainless rings and they all had to be replaced.
4. Temp control system spikes about 2-3 degrees above locked setting.
5. Ace Salt water system failed and had to be replaced.
6 of 12 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had to deal with these issues. We are aware of some of the challenges that the ACE system may have caused due to the newness of the technology. With your dealer's support we can and will resolve any ACE issues, as we now are very confident in the ACE system and it's performance. As for the temperature issues, it's important to understand that the spa itself does not have a method to cool itself down. Locking the temperature means that the set temperature cannot be adjusted, but does not mean that the water temperature is locked in. If the ambient temperature is very hot, then that will cause the water temperature to increase. And, because our hot tubs are well insulated, they will hold that heat for some time. If the weather is hot, and you find your water temperature to be hotter than you would ike it to be, you could adjust your set temperature a few degrees down to account for the efffects of the heat outside.
At Hot Spring we do our very best to stand behind our products, and your local Hot Spring dealer along with our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team reaches out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432
At Hot Spring we do our very best to stand behind our products, and your local Hot Spring dealer along with our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team reaches out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432
Review 366 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Elkwoman
fromNemah, WA
Age:45-54
Gender:female
very enjoyable, we use it almost daily.
PostedMay 25, 2011
I have to clean the filters every week to every other week; it is not low maintaince or chemical free. the filters are extrememly expensive and do not have the life they were advertized to have for the price (5 yrs). the chemicals, silk balance and other addatives that are needed are also expensive. the only cheap part is the silver ion. I love the tub but am disappointed that it takes so much maintence when you use it alot.
5 of 5 found this review helpful.
Review 367 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
flint350
fromBaltimore, MD
Age:55-65
Gender:male
Envoy mostly very good experience
PostedMay 25, 2011
I bought my 2009 Envoy new from the factory through my local dealer after wet testing all locally available brands. The Envoy had the right combination of features and fit my particular needs and setting. I have been mostly very happy with it and use it almost daily in the cold months. It maintains temperature well, is comfortable and the therapeutic benefits are great. The energy efficiency is good considering the size and very cold temps outside.
On the negative side, there were some quality control issues. The heat/plumbing access door was improperly drilled in one corner and split the frame, causing that screw not to hold and a crack in the door developing. Several small pieces of plastic in some of the jet housings (the moto-massage being one) have come loose and were found in the filter compartment. Lastly, the main diverter knobs do not engage in their on/off positions solidly. It is difficult to feel if they have clicked/snapped into the open or closed position completely and they both emit a whooshing sound indicating they are slightly ajar. It requires some finicky positioning to get them fully seated.
Overall, I do enjoy my Envoy and have come to grips with the required water maintenance, using Silk Balance. The jets provide plenty of force and can be adjusted fairly easily. I might quibble with the layout of a few of them, but then you can't please everyone. For instance, in the therapeutic corner seat that I tend to gravitate to, I would prefer 2 smaller foot jets to the 1 large on, causing me to repeatedly shift position of my feet. Placement of the wrist jets is too far out to reach comfortably and I am a big guy in that regard. Still and all, I would do it again.
5 of 6 found this review helpful.
Review 368 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
saamhr
fromBoise, ID
Very Satisfied
PostedMay 25, 2011
The envoy is a great tub, we have had no issues through the first year of ownership. The ACE salt system has really minimized the amount of water care necessary and the water care that is required is very quick and easy.
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback! We're excited to hear you're enjoying your Envoy tub and see the benefits of the ACE System in action! Thank you for your business!
Review 369 for Envoy - Pre 2019
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Laura77
fromillinois
Age:45-54
Gender:female
expect more for the price
PostedMay 25, 2011
In less than 1 year of ownership, have had problems with lights, motomassage, and had to have the lines blown out due to clog. Also, clips on topper do not latch well and eventually due to high winds, one ripped off. Had to purchase high wind straps. We have maintained the spa according to manual instructions and i feel that for the money, there have been too many problems.
2 of 8 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
We are so sorry to hear that you've had issues with your product. Our products are designed to provide you with the Absolute Best Hot Tub Ownership Experience, and are dealers along with our customer service team are both committed to providing you with great service. Our typical practice is to reach out directly to customers when we receive this kind of feedback to determine what more we can possibly due to deliver on our brand promise.. If you need additional support please feel free to call us at 800-999-4688 X 8432
Review 370 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
J & H
fromNJ
Age:55-65
Gender:male
Hotsprings Envoy Spa
PostedMay 25, 2011
We use and enjoy our spa daily. So far we are very pleased. While it takes a bit more care than we anticipated, it is worth the effort.
Review 371 for Envoy - Pre 2019
Overall rating
1
/
5
Comfort:
1
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Disgruntled
fromHopewell jct. ,NY
Age:55-65
Gender:male
Not happy
PostedMay 25, 2011
It's a chemical eater, not made for tall people,problems with cover that don't get resolved,would have never spent money on it if I had known ,would have spent it on a jaccuzzi for house
4 of 14 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had these issues. Your local Hot Spring dealer and our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team tries to reach out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432
Review 372 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Sueshe
fromTowson, MD
Age:55-65
Gender:male
I love my Envoy, BUT . . .
PostedMay 25, 2011
This is my 2nd Envoy (I bought my first one in 2004) so, obviously, I'm a fan. However, I just purchased the new and improved version a year ago with the salt generator as an added feature and have had many many problems with the bar lights (they've been replaced 3 or 4 times over the past year and I hear this is a problem with many new spas) and the salt generator head (the 3rd one just conked out). When the salt generator is working, the ease of not purchasing chemicals and testing the water is as advertised. It's wonderful and totally worth it. WHEN IT'S WORKING! Plus, Watkins has taken its good old time getting the part to my dealer (it's been over a month now and I'm still waiting). So, until these bugs are finally worked out, I will recommend their product-with reservations. Watkins: If you are reading this PLEASE PLEASE PLEASE GET THAT PART TO MY DEALER (Regina Pool and Spas in Timonium) ALREADY!!!!!!!!!!!!!!
4 of 4 found this review helpful.
Review 373 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
HUMMERSIX
fromBONAIRE, GEORGIA
Age:Over 65
Gender:male
Great Product
PostedMay 25, 2011
I use my spa twice a day. Best thing I ever purchased. It is easy to maintain and use. Great value for the money. I would buy it again.
7 of 7 found this review helpful.