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Highlife® Envoy - Pre 2019
Overall rating:
4.5
/ 5
172 out of 190(91%)reviewers recommend this product.
Customer reviews for Envoy - Pre 2019
Review 301 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
EJK
fromColorado Springs, CO
Great spa!
PostedNovember 2, 2012
Love the envoy - lots of options for jets, easy to operate, simple to maintain, very comfortable. Wish we'd gotten it long ago!
1 of 1 found this review helpful.
Review 302 for Envoy - Pre 2019
Overall rating
1
/
5
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Mike and Pam
fromSalem, VA
Age:45-54
Gender:female
MEMORIES
PostedOctober 27, 2012
We have had our HotSprings tub about 6 yrs. We've enjoyed it with friends and family, and our son particularly had fun during high school. We enjoyed having his band friends over. They would fill the tub and have water splashing over the sides in waves! It was great hearing all of the laughter and talk. We miss that, but now enjoy some quieter times together!
0 of 7 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, marketing, November 8, 2012
We are happy to hear that your Hot Spring spa has provided you with a place to make great memories. We noticed that the product rating you gave your Envoy is only a 1. If there is any sort of product issue that we can help you with, please let us know. It is our commitment to providing you with the Absolute Best Hot Tub Ownership Experience. Please don't hesitate to contact our customer service team at 800-999-4688 X 8432. Thank you for your business. Happy Hot Tubbing!
Review 303 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Capsplace
fromSebring, FL
Age:55-65
Gender:female
Perfect relaxation experience!
PostedOctober 20, 2012
We just LOVE our Hotsprings Spa! All the fun lights and jets make it the perfect relaxation experience! Ours sits outside by the lake where we enjoy beautiful sunsets and the spa's soothing waters. And our local dealer, Spas, Pools, and Patio in Sebring, FL, is GREAT! Always so nice, helpful, and quick to respond!
Review 304 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bill
fromSouth Florida
Age:55-65
Gender:male
2005 Envoy still going strong
PostedSeptember 24, 2012
It is one thing to be happy with a spa you just bought and have limited experience with, but another thing altogether to be happy with your spa for going on 8 years and counting. Although my spa has had a few problems, the dealer has been very responsive and the extensive warranty meant the problems were resolved to my complete satisfaction. My spa is located in South Florida and the sun has taken a toll on the pearl finish (cosmetic only) and the grey siding is somewhat faded. We are on our 2nd cover, the first lasted over 6 years. The dealer gave me a discount on the new cover and installed it for free. Did I mention that the dealer is good? The dealer is very important, buy from a dealer you trust. The Envoy has been very easy to maintain. This spa still works great and gets almost daily use. My power company did an energy audit on the house and said this spa is among the most energy efficient that they have measured. I highly recommend Hot Spring Spas and would buy mine again in a heart beat. At the rate it is going, it seems to be a 20 year plus spa.
3 of 3 found this review helpful.
Review 305 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Sooner
fromComo
Age:45-54
Gender:male
New Envoy owner - day 1
PostedAugust 27, 2012
Our new Envoy was delivered today! This has been a culmination of detailed planning and a lot of research and work. I live in rural East Texas and had lots of considerations to ensure my satisfaction, namely chickens, weather, and teenagers!
Fortunately, the closest Hot Tub distributor (60 miles away) happens to be the manufacturer I most wished to purchase from, Hot Springs Spas.
East Texas Spas, and Waterman Electric (Tyler, TX) , both arrived today and coordinated the installation, and fulfillment of all my previous planning.
Recommended!
Fortunately, the closest Hot Tub distributor (60 miles away) happens to be the manufacturer I most wished to purchase from, Hot Springs Spas.
East Texas Spas, and Waterman Electric (Tyler, TX) , both arrived today and coordinated the installation, and fulfillment of all my previous planning.
Recommended!
4 of 5 found this review helpful.
Review 306 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
gmarks
fromErie PA
Age:45-54
Gender:male
Hot Springs Envoy Spa-- Relax and enjoy.....
PostedJuly 24, 2012
This is my first hot tub, so I have a lot of learning to do. I have had the product two weeks now and enjoy it a lot. It’s a quality product, that’s for sure, however, after being in it for a while, I would like to see a change of where the lounge is in the tub, related to it being parallel to the master controls. The problem is that the steps that one would use in front of the spa look good there, because it’s the front of the spa and the steps hide the electrical conduit, but when getting out of spa, I don’t like the hump in the lounge when getting in or out. Not comfortable.. Other people have said the same. So I moved the steps to the side of spa. I also would have liked the manufacture to provide me with a powder coated plate to cover the electrical round conduit coming up from the cement to the spa. Because I don’t use the steps in the front, you can see electrical conduit. Not a biggie, but a personal appearance thing to me. I also notice that when you use the color wheel, the red does not stay on as long as the other colors. Color needs to stay red longer when cycling. These are not huge problems at all. A few things I notice… One more problem that I almost forgot is that, I would like to see cup holders. Not nearly enough places to hold your drinks… Thank you…
4 of 5 found this review helpful.
Review 307 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
9mmCop
fromNewton, NC
Age:55-65
Gender:male
First Hottub !!!!!
PostedJuly 19, 2012
We thought it was to much money for a Hottub, but after using it it's the best thing that money could buy for relaxation.
2 of 2 found this review helpful.
Review 308 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Dunedain
fromBroken Arrow, OK
Age:45-54
Gender:male
2012 Envoy not as good as 2009 Ver.
PostedJuly 16, 2012
Bought my 2nd Envoy and the new one is not near as nice as my older one. The knobs are just stupid and I have to fish them out of the filter box all the time becuase you bump them they are coming off. Very effecient and the jets are the best but the top cover is flimsey compared to my last one too. For some reason I contuinually chase water quality much harder than my last Envoy. The new control panel on top is a good idea but the the programming logic does not suit me. 8 buttons to control, lights, jets and pump?!??!! Have you guys ever seen an ipod? Still better than any other spa I've tried but I wish I had my 09 back.
4 of 4 found this review helpful.
Review 309 for Envoy - Pre 2019
Overall rating
2
/
5
Comfort:
2
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
thinktwice234
fromusa
Age:25-34
Gender:male
It's a okay spa not great
PostedJuly 9, 2012
We have this spa for a year now and I am noticing some problems. The expresso cabinet is all faded. It does state in the manual that it will fade like real wood, I say it shouldn't it is plastic and my friends Sundance which is older still looks like new. Use better material. The other issue is bugs, oh my that screen in the front were the electric goes in lets everything in there. The holes are big and the electric wire is sealed. I was told you can't seal it because the motors need fresh air. In this day and age there has to be a better way. If you try to run the jets with water going everywere the pressure drops, so it seems the spa is only really a 2-3 person spa.
3 of 4 found this review helpful.
Response from HotSpringBy HotSpringEnvoy881, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had a few issues. Your local Hot Spring dealer and our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team tries to reach out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432
Review 310 for Envoy - Pre 2019
Overall rating
1
/
5
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
TripleJ73
fromOswego, IL
Not Happy- Too Many Problems with Tub
PostedJune 25, 2012
Hot Tub bought in June 2011 new, whole tub replaced in August 2011 due to multiple issues. New tub had cell replaced in Jan 2012 and again reporting bad in June 2012. New tub has had light issues as well and ACE System has never maintained sanitizer level; chemical eater from the wallet. Regret buying this tub. Working with manufacture and dealer to obtain refund.
6 of 9 found this review helpful.
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, July 9, 2012
Update from Hot Spring Hot Tubber...
As of this morning, the customer confirmed via telephone that their spa’s service needs are currently being addressed with their local dealer. Watkins Manufacturing Corporation and the Dealer are working together to assess the spa’s current situation, and are advancing towards a resolution. We, again, value and appreciate all feedback provided by all our Hot Spring Spa customers, and are happy with the opportunity to address all customer’s concerns. We thank you for your time in corresponding with us and for choosing to own a Hot Spring product.
As of this morning, the customer confirmed via telephone that their spa’s service needs are currently being addressed with their local dealer. Watkins Manufacturing Corporation and the Dealer are working together to assess the spa’s current situation, and are advancing towards a resolution. We, again, value and appreciate all feedback provided by all our Hot Spring Spa customers, and are happy with the opportunity to address all customer’s concerns. We thank you for your time in corresponding with us and for choosing to own a Hot Spring product.
Review 311 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
David A
fromKingston NH
Age:35-44
Gender:female
Double Lounger!
PostedJune 2, 2012
Why did we wait so long to invest in ourselves? We feel we live at a resort now and seem to overlook needed amenities while searching for a vacation retreat...simply because no other hot tub can compare!
We ordered the diamond salt natural method to clorinate the water. This has been tough to regulate the last two water changes.
5 of 6 found this review helpful.
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, June 21, 2012
Dear Hot Tubber,
Good afternoon! Thank you for taking the time to share your feedback about the spa and the ACE water care system. I understand that the salt system has been a challenge for you and can assure you that the process will become easier as you go. Should you run into questions or issues that you would like to discuss with one of our Customer Service Representatives at the factory where your spa was built, give us a call. Our toll-free number is 1-800-999-4688, extension 4550. We’re here Monday through Friday, 8:00 a.m. to 5:00 p.m.(PST) near San Diego CA.
Good afternoon! Thank you for taking the time to share your feedback about the spa and the ACE water care system. I understand that the salt system has been a challenge for you and can assure you that the process will become easier as you go. Should you run into questions or issues that you would like to discuss with one of our Customer Service Representatives at the factory where your spa was built, give us a call. Our toll-free number is 1-800-999-4688, extension 4550. We’re here Monday through Friday, 8:00 a.m. to 5:00 p.m.(PST) near San Diego CA.
Review 312 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Robyn
fromTahoe
Age:55-65
Gender:male
Great Spa - Confusing instructions.
PostedMay 25, 2012
We bought the Envoy with the ACE saltwater system. The Moto Motion was a big seller for us along with size and overall comfort.
The ACE saltwater care system has turned out to be great but it has a steep learning curve, especially for first time spa owners. Most of this is due to the confusing literature that comes with the spa. It is hard to differentiate what instructions are for what water care system. Additionally we could never get agreement between the supplied salinity test strips and the internal salt test system. Once you get the water care down it works quite well, especially if you live in a low hardness water area.
Understanding which valves affect which pumps and jets is also confusing but with the help of a homemade quicklook cheat sheet we have worked aroound this.
We do love our spa!
2 of 2 found this review helpful.
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback and business! We are glad to hear you've dialed in your hot tubs features. Please remember we are always here to help. Contact us at 800-999-4688 if we can assist in the future.
Review 313 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Mike
fromHaddock, GA
Age:55-65
Gender:male
Excellent Product and Company
PostedMay 9, 2012
Two years ago we purchased an Envoy, which we loved. Unfortunately a leak developed which we reported in January. Yesterday a NEW replacement spa was delivered and installed, which was completely unexpected. We appreciate it so much and most especially appreciate the service and support offered by Hot Spring. It is clear they stand behind their products, and we thank you.
4 of 4 found this review helpful.
Review 314 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Ron P.
fromBrick, New Jersey
Age:45-54
Gender:male
Envoy cost/value
PostedMay 8, 2012
Shopped other spas before making this purchase. Family really enjoys HS Envoy now for 5 years +. Just hope its not constant the service weve needed in year 5. Lost interior control panel, electrical control panel, number 2 pump, 2 diverter valves, had to replace cover core, and the pearl finish showing surface cracks. We really, really take care of our spa (dealer serviced) and I would consider usage medium.
I know how much we enjoy this product when its right, but the overall cost of spa, 220 line and box, ground prep, and upkeep... hmmm...in yr 6 now, Im afraid to use number 1 pump for fear this is now out of warranty.
Dont get me wrong, I wouldnt own another brand of spa, it really is special when right!
I know how much we enjoy this product when its right, but the overall cost of spa, 220 line and box, ground prep, and upkeep... hmmm...in yr 6 now, Im afraid to use number 1 pump for fear this is now out of warranty.
Dont get me wrong, I wouldnt own another brand of spa, it really is special when right!
2 of 2 found this review helpful.
Review 315 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Outtatown
fromKerr Lake, Henderson, NC
Age:55-65
Gender:female
Best Purchase We Ever Made
PostedApril 30, 2012
We were first introducted to Hot Springs Spas at a rental house at the beach. We knew then we had to have one. The quality and workmanship of this spa is unbeatable. Ours is 8 years old and looks brand new. Other than regular maintenance items it has been trouble free. The service we get from our dealer is great.
2 of 2 found this review helpful.
Review 316 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
MD PGH
fromPittsburgh
Age:45-54
Gender:male
Very good experience
PostedApril 30, 2012
Seven Seas in Cranberry PA has been great to deal with.
The spa is very comfortable for a family of five, the jets work great, easy to use with the salt system.
The spa is very comfortable for a family of five, the jets work great, easy to use with the salt system.
0 of 3 found this review helpful.
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback! It's great to see your Envoy working as a family gathering place and that the ACE System is easy to use! Thank you for your business!
Review 317 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
MeBull
fromNorthwest Ohio
Age:55-65
Gender:male
Our Hot Springs Envoy
PostedApril 30, 2012
My wife and I have had our Envoy for almost two years. We enjoy it every chance we get - time permitting. I am very satisfied with the quality and reliability of the Envoy. We had a couple of issues that required visits by the local dealer. Repairs were made in a timely and friendly manner and were covered by the warranty - no questions asked. All in all a great investment. Hot Springs and our local dealer Inside Out Recreation have been a pleasant surprise and have done themselves proud!
Best regards to all
1 of 1 found this review helpful.
Review 318 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bryan89
fromSedalia, Missouri
Age:35-44
Gender:male
Envoy best spa ever
PostedApril 29, 2012
I have sat in many brands and owned other Hot Spring models and our 2009 Envoy is the best. The captain chair, lounge, and other seats are awesome. The lighting and fountain are very relaxing to watch. Our kids love to change the lighting colors to match different seasons or holidays. The everfresh system is the easist to maintain and the fresh ozone smell is wonderful. We use our spa several times a week as my wife has chronic back pain and I have restless leg syndrom. Nothing works to ease pain and relax for a great nights rest. I am sure all other Hot Springs rule but the Envoy gets my vote as the best spa ever!!!!
2 of 2 found this review helpful.
Review 319 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Ocbrit
fromOrange County
Purchase with confidence
PostedApril 28, 2012
Although not the cheapest, you are getting a quality product. There are a lot of cheaper brands but when you spend this kind of money you want to have peace of mind. From consultation, comparing, purchase, installation it was so easy.
2 of 2 found this review helpful.
Review 320 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
5
/
5
Mountain man
fromWestern Maryland Mountains
Age:Over 65
Gender:male
pls define ratings
PostedApril 28, 2012
When the rating says comfort, I say compared to what? I had a Hot Springs hot tub for 18 years and it finally gave it up and I bought a new one. I liked the seating and layout of the old tub better but I am learning to live with the new one. On the subject of energy efficiency, how in the world can a layman figure energy efficiency. I live in the mountains, use the spa daily and have no idea how energy efficient the unit is or as I said above compared to what. I will say that I would not look at any other brand because the overall quality of this product has no equal.
1 of 1 found this review helpful.