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Highlife® Envoy - Pre 2019
Overall rating:
4.5
/ 5
172 out of 190(91%)reviewers recommend this product.
Customer reviews for Envoy - Pre 2019
Review 241 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Wozadlo
fromLouisville, KY
Age:25-34
Gender:male
Best Spa you can buy
PostedJune 18, 2015
hot springs is truly the best. Best jet pressure. Best jets. Easiest water care possible. And the best quality. Not the cheapest. But if you can possibly spend a little more. It will make your whole experience of owning a spa, so much better
Review 242 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Tubber61
fromNiles, michigan
Age:45-54
Gender:female
Best investment we made!
PostedJune 17, 2015
This was the best thing we have done for our family and for overall relaxation and health
Review 243 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Aaron73
fromBismarck, ND
Age:35-44
Gender:male
relaxation
PostedJune 16, 2015
Relaxation! I love my Envoy, nothing beats ending or starting a day with a soak in this hot tub. The lighting, jets, sound system, and wireless control pad are fantastic! Highly recommend this tub!
Review 244 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Value:
5
/
5
ejbentx
fromHouston, TX
Age:45-54
Gender:female
Great longterm investment
PostedJune 16, 2015
We have friends who had an Envoy in New Hampshire, and we loved using it so much every time we visited them that we bought one in Houston Texas. I know, you are thinking "a hot tub in Houston?"! But the Envoy proved to be an outstanding purchase regardless of geography. Great heated in winter, and great when we didn't heat it in the summer. And It accommodated my husband's larger frame, while hitting every muscle I wanted on my smaller frame.
Initially, the price was the biggest problem, but continuous, problem-free use of the spa over the past 5 years has proven the Envoy's value. In fact, we love our Envoy so much we are bringing it with us when we move back to New England in a few months!
Initially, the price was the biggest problem, but continuous, problem-free use of the spa over the past 5 years has proven the Envoy's value. In fact, we love our Envoy so much we are bringing it with us when we move back to New England in a few months!
Response from HotSpringBy Vanessa, Customer Service, June 23, 2015
Wonderful review! That's going to be some move. Happy to hear that you are going to take your hot tub with you. New England winters, in a steaming, relaxing hot tub is going to be amazing. A great deal of thought and design go into all of our tubs. Being able to accommodate many different body types at the same time is important, as well as jet placement and configuration.
Please make sure you reach out to your local dealer in New England, if you should need service or supplies. You can also always reach out to Hot Spring Customer Service at 800-999-4688 x8432.
Happy Hot Tubbing!
Please make sure you reach out to your local dealer in New England, if you should need service or supplies. You can also always reach out to Hot Spring Customer Service at 800-999-4688 x8432.
Happy Hot Tubbing!
Review 245 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
David1958
fromSpringfield, Mo
Age:55-65
Gender:male
Incredible Spa
PostedJune 16, 2015
we bought our "Highlife" in December 1991....23.5 years ago!! And, I still sit in it EVERY NIGHT. Yes, some things have worn out over the years and had to be replaced. The jets don't work like they used to but for heavens sake the spa is over 23 years old. I am positive that a spa from any other manufacturer would have failed years and years ago. We are beyond satisfied. If you are looking for a spa do NOT get any brand other than a Hot Springs!.
Response from HotSpringBy Ben, Customer Service, June 17, 2015
David1958 - THANK YOU for sharing such an incredible story of long ownership with your Hot Spring Highlife model spa - amazing to hear after 23+ years, you continue to enjoy many hot soaks! Your local dealership should have serviceable parts available for all of our hot tubs, young and old - should you ever need service, give them a call! Thank you, 'Beyond Satisfied' Hot Spring long-time Hot Tubber
Review 246 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Logan
fromTewksbury , MA
Age:45-54
Gender:male
Big difference from the 20 + year old HotSpring we replaced
PostedJune 16, 2015
The number of jets and design made this a easy purchase
Response from HotSpringBy Ben, Customer Service, June 17, 2015
Wow - Thank you Logan for sharing your experience as a continuing owner of the Hot Spring spa line - after 20+ years, it's great to hear you continue to enjoy the brand! To many more happy soaks!
Review 247 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
MountainLiving
fromCashiers, NC
Age:35-44
Gender:male
Game Changer
PostedJune 16, 2015
I can't imagine life without my Hot Spring spa. I look forward to my relaxing soak after a long day of work on a daily basis. I leave refreshed and absolutely relaxed. One of my best decisions that I ever made.
Response from HotSpringBy Marianne, Customer Service, June 17, 2015
Hello, Hot Spring Envoy Hot Tubber! Glad to hear how relaxing your spa soaks are for you each day! The Envoy is a GREAT spa and you picked just the right one!
Review 248 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
gtwdesigns
fromEast Brunswick, NJ
Age:45-54
Gender:male
Worth every penny!
PostedJune 15, 2015
We love this spa. It's definitely worth spending the extra money for a spa with the MOTO-MASSAGE. Everyone's favorite seat. But there's really no bad seat. After a year's worth of use, it still looks and works great.
Response from HotSpringBy Peggy W. , Customer Service, June 17, 2015
Thanks for a great review of the ENVOY model spa. As you have discovered, it takes little effort to enjoy the many benefits of owning a Hot Spring Spa. Here's to many more years of the jetted therapies and hot water relaxation that it affords you!
Review 249 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
moe
fromPainesville OH.
Age:Over 65
Gender:male
Best Spa ever.
PostedJune 15, 2015
owned a spa for 12 years I wish I would have purchased a hot springs spa the first time the spa I purchased was built in Canada not using the brand name I believe you can figure the brand out . the envoy spa is like no other this spa finds every pain in your body and total relaxing massage. what a spa second to none keep up the good work.
Response from HotSpringBy Peggy W. , Customer Service, June 17, 2015
Thanks for the kind words, Moe! With a good water care system and little effort, your Envoy spa will provide you with many more years of relaxation and sore muscle therapies. Enjoy!
Review 250 for Envoy - Pre 2019
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Unhappy
fromNJ
Age:55-65
Gender:male
Great Tub but the Chlorine System is a Bust!
PostedJune 15, 2015
I love our tub except that after replacing the wand three times and the control once the "automatic" chlorine control system is worthless.. We have to test all the time and chlorinate by hand as the system they sold us (on top of the price of the tub) is totally useless. The dealer says it is the company and the company says they will not replace any more components and what they have reluctantly done to date has not solved the problem. I doubt anyone will ever get to read this review but watch your step on the "extras".
2 of 2 found this review helpful.
Response from HotSpringBy Vanessa, Customer Service, June 16, 2015
Thank you for your review. I am sorry to hear that your hot tub experience has been disappointing. I would like to see how I can help and get your spa in working order. I will message you, privately. I look forward in working with you soon.
Review 251 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Chevelle
fromChicago ill
Age:45-54
Hot tube
PostedJune 15, 2015
best dollar I ever spent would recommend to everyone whether they're experiencing problems with their back legs feet or just the comfort it's the best thing you can do for yourself love it would buy another one if needed using approximately 3 to 4 times a week for 45 minutes to an hour at a time and love it have several people over
Response from HotSpringBy Vanessa, Customer Service, June 18, 2015
Thank you for your review. Soaking in a hot tub is a great way to relax and rejuvenate from your day. I am happy to hear that you are enjoying your spa often.
Wishing you many years of Happy Hot Tubbing!
Wishing you many years of Happy Hot Tubbing!
Review 252 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
TrentonRenee
fromLebanon, MO
Age:35-44
Gender:female
Slice of heaven Part 2
PostedDecember 8, 2014
We have had our hot tub for a little over a month and it is amazing. I can not express enough thanks to Kelly and Scott from Springfield Pool and Spa. They truly assisted us in making the best purchase for our needs. We use the Envoy a minimum of 5 nights a week. It has been so easy to maintain. The Envoy has assisted us with our tired muscles. We rarely take long trips just so we can use our hot tub. LOL Best purchase we could have made. Thank You.
Response from HotSpringBy Vanessa, Customer Service, December 10, 2014
Hello Slice of Heaven! Thank you for your review. I am trilled to hear how often you use your spa and the wonderful service you received from Kelly, Scott and Springfield Pool and Spa. Taking advantage of your spa almost on a nightly bases it amazing. We are proud to be a part of your hot tub experience.
Happy Hot Tubbing!
Happy Hot Tubbing!
Review 253 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Jocar105
fromAL
Best Purchase Ever
PostedNovember 26, 2014
My wife and I researched spa manufactures and models for 2-3 years before making our decision to purchase the Hot Spring's Envoy model. We use it constantly and enjoy its relaxing effects. It is a well constructed spa with user friendly controls. This model came with an ozonator and 5 filters which help to keep the water sparkling clear, maintenance is relatively simple and requires only a few minutes every few days. We utilize the Pristine Blue water treatment system and it seems to work really great.
Response from HotSpringBy Peggy W. , Customer Service, December 9, 2014
Thank you for your spa shopping and ownership review. I appreciate the details and hearing that you are able to use the spa frequently. You have, no doubt, found what other Hot Spring owners know - that with a good water care routine in place, the spa is ready when you are and the benefits are many. Have a joyful holiday season!
Review 254 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
TrentonRenee
fromLebanon, MO
Age:35-44
Slice of heavan
PostedNovember 17, 2014
We have had our hot tub for a week and we love it. My husband and I are both retired military and find that the Envoy allows us to relax our tired muscles. We are grateful to have spoken with Scott and Kelly at Springfield Pool and Spa who assisted us in the correct choice of our Spa. This is by far the best investment for us.
Response from HotSpringBy Ben, Customer Service, November 19, 2014
Hello Slice of heaven!! Sounds like you are a very happy hot-tuber! Congrats on your new Envoy - and kudos to Springfield Pool and Spa for being so helpful with your purchase and spa needs! Thanks so much for sharing, AND for serving our country! :)
Review 255 for Envoy - Pre 2019
Overall rating
5
/
5
Jackie27
fromUnited States
Best Purchase Ever
PostedNovember 13, 2014
This is an awesome hot tub for my whole familia. This is an awesome hot tub for my whole familia. This is an awesome hot tub for my whole familia.
Response from HotSpringBy Peggy W. , Customer Service, November 17, 2014
Wonderful news! Marvelous news! Happy Holidays! :)
Review 256 for Envoy - Pre 2019
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
DougD
fromWhitehouse, Ohio
Age:55-65
Gender:male
I wish I would have purchased another product.
PostedOctober 8, 2014
I purchased an Envoy hot tub five years ago and it has been nothing but trouble. I've had to replace the control panel, the heater (twice), the circulation pump, and the light seal. I also had to have the store pick up my tub to repair a crack in the shell next to the control panel. This repair took six months to complete because the manufacturer mailed the wrong epoxy. I sent letters to Watkins Manufacturing's Customer Service Department but they offered no help. They made some telephone calls to the store but to no avail. My last repair was for the light fixture which was leaking. To repair this the right way, the repairman was to remove the fixture by "making 12 cuts around the outer edge" and remove the unit. He was reluctant to do this so he used a sealant and put it back together. The leak stopped but now my light will not work and my pillow lights will not turn off. As you can see, this tub has been a joke. I thought the additional cost for a Hotspring tub was worth the extra money but I was wrong. I'm very disappointed in Hotsprings for not making this right.
3 of 3 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, October 17, 2014
Thank you for writing, Doug. I pulled your service history and only see 2 warranted service claims. I spoke w/your local dealer who was equally surprised/concerned. We will be glad to work with you and your dealer to ensure that the spa is repaired correctly.
Review 257 for Envoy - Pre 2019
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
RMV
fromKortenhoef, The Netherlands EUROPE
Age:35-44
Gender:female
WATCH OUT FOR ACE SALT SYSTEMS!! It will ruin your Spa!
PostedAugust 13, 2014
Dear HotSpring USA, I am from the Netherlands and bought our Envoy at the dealer: HotSpring Midden Nederland (Maro Zwembaden). They told us the ACE system should be perfect as it will balance our chlorine/ph value. And that is correct. However, we found out after two years that the stainless steel rings around the jets are rusting. Our dealer told us that this can happen when the differences between too much chlorine and too less chlorine are too big. If there is too much chlorine the rings will rust. So in fact it was our own fault that the rings are rusting now. But we did some research and it turns out that salty water will get everything to be rusted!! And the ACE Salt System makes its own chlorine from salty water! And salt water is devastating for everything that is chrome or steel and you will get rust in your spa. In fact the ACE Salt System is the worst thing you can do to your spa because of the salt water (!!!) It seems that it is also very bad for the pumps. Maybe that is why we got short circuits in all of our lamps and pumps. It will shorten the life time of the Spa. We had a lot of problems with this HotSpring Envoy apparently due to ACE. And it is a pity as the Spa is really nice and relaxing, but we regret the ACE. Now we have rusty rings, our Spa is empty as we don't dare to use it any longer and nobody here in Europe wants to help us. Watkins doesn't respond and the dealer is blaming us. PLEASE RE-THINK WHEN YOU BUY HOTSPRING WITH THE ACE SALT SYSTEM!!
11 of 11 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service , August 21, 2014
Thanks for reviewing the ACE water system, Renata. I have responded to you previously (email 13 August) and have asked the local dealer to respond to your telephone call of 20 August. I will follow up to ensure that happened. Watkins does offer and endorse the use of the ACE system as the recommended levels of salt and resulting chlorine will not damage the spa as you described. I am sorry to read that you have had these challenges and will ensure that the dealer works with you to achieve and maintain the correct levels. If you prefer to change to another water care system, there are other choices approved by the manufacturer. As you have had these difficulties, I will make a one-time customer accommodation and provide new jet rings to you at no charge. We do appreciate your spa purchase and want you to be able to enjoy it again. Best regards,
Review 258 for Envoy - Pre 2019
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Carrerajim
fromMacedon NY
Age:55-65
Gender:male
Enjoy the Envoy
PostedJune 13, 2014
Long time hot tub user and new to Hot Springs. The Envoy seemed to provide the size and configuration we wanted with the quality and factory and dealer support that is always important, but not common.
After 2 months with the Envoy we have been pleased overall, with the only minor issues uncovered. The filtration system is so good, that filter maintenance becomes critically important and needs to be part of the regular inspection routine. The ingress / egress is a bit clumsy but that is more a function of our tub orientation and cover location, but we easily knock off jet control levers getting in/out. The biggest issue is with the controls and what jets are active and which are not. Having two people in the tub is usually a compromise as to which jets and seats are on. Not sure if this is user orientation or just a limitation on what can be powered, but sitting in a tub prior to purchase would be recommended. Those are relatively minor issues and a stretch to call them problems, more surprises.
So far I have been impressed with the support and I get the feeling Hot Springs cares about the user satisfaction. The quality of the product has been superior to anything we looked at and overall a very "relaxing" experience.
Response from HotSpringBy Peggy W. , Customer Service, June 16, 2014
Thanks for a great review. You have captured the fun challenges of getting to know a new spa and how to compromise with a fellow bather on which jet systems to use when. As the spa IS portable, you might consider changing how it sits so that you can turn it even a quarter turn to better suit your layout. Both the dealer and Watkins are here when you have questions. Don't hesitate to call or write anytime! Happy Hot Tubbing!
Review 259 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Mike
fromMartinsburg, WV
Age:Over 65
good jet setup
PostedJune 3, 2014
easy to use, excellent jet setup, excellent filtration system. very expensive.
Review 260 for Envoy - Pre 2019
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
ruth
frommineral, va
Age:55-65
Gender:female
love it!
PostedMay 13, 2014
My husband and I use it every night! Very relaxing!
Response from HotSpringBy Jaclyn, Customer Service, May 14, 2014
Thank-you for your feedback! It must be nice to know that your Envoy model hot tub is waiting for you to relax after a busy day, and a place to spend quality time with loved ones.
Happy Hot Tubbing!
Happy Hot Tubbing!