Top-rated product
Product Reviews
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Highlife® Vista
Overall rating:
4.2
/ 5
44 out of 57(77%)reviewers recommend this product.
Customer reviews for Vista
Review 21 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Poshsav
fromMacon, GA
Age:25-34
Gender:male
In love!
PostedFebruary 10, 2013
I have owned my Vista spa for just over a month and have thoroughly enjoyed it. I would like to thank Warren and Jeff Powell of Macon Spas & Woodstoves for sharing their extensive knowledge of spas and making the buying process so easy.
1 of 3 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
Thank you for submitting your product feedback! I am so pleased to hear you are enjoying your Vista model. I love to hear from a customer enjoying the hot tub experience, and the buying process. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for submitting your product feedback! I am so pleased to hear you are enjoying your Vista model. I love to hear from a customer enjoying the hot tub experience, and the buying process. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 22 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
big blue
fromCT
Good Investment!
PostedJanuary 21, 2013
My family loves this hot tub. Has helped with back issues. Only complaint I have is the knob for the waterfall keeps falling off and the filter cover was delivered with many scratches. I received a new cover but the knob still falls off.
2 of 6 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
Thank you for the product feedback. I am so pleased to hear you are enjoying your hot tub, and that it has helped with your back pain. I am disappointed to read that the knob is still falling off. Please call our customer service team at 1-800-999-4688, extension 8432 so they can assist you and help identify the problem.
Erica
The Hot Spring Hot Tub Team
Thank you for the product feedback. I am so pleased to hear you are enjoying your hot tub, and that it has helped with your back pain. I am disappointed to read that the knob is still falling off. Please call our customer service team at 1-800-999-4688, extension 8432 so they can assist you and help identify the problem.
Erica
The Hot Spring Hot Tub Team
Review 23 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Vic
fromJacksonville, FL
Age:45-54
Gender:male
Best Bang for the Dollar!
PostedJanuary 11, 2013
Afer a hard day at work, we rush home to the comfort of our hot tub.
We enjoy the different lighting features to set the mood :)
We enjoy the different lighting features to set the mood :)
It relaxes our body and mind so much that it is hard to stay awake.
It is lights-out when we top it off with a nice hot shower and a cold beverage...lol
Vic
finsh
0 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
Thank you for providing product feedback. I am so pleased to hear you are enjoying your hot tub, and that it helps you relax after a hard day at work. I encourage you to share experiences with our team and with other hot tub owners and friends. Thank you for being a Hot Spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for providing product feedback. I am so pleased to hear you are enjoying your hot tub, and that it helps you relax after a hard day at work. I encourage you to share experiences with our team and with other hot tub owners and friends. Thank you for being a Hot Spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 24 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
fish
fromcolorado
Age:55-65
Gender:male
I could live in this tub
PostedDecember 7, 2012
A superb product. No complaints.
Only suggestion is with the surface space of the top sides, could make many more quality cup holders.
Only suggestion is with the surface space of the top sides, could make many more quality cup holders.
2 of 3 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
Thank you for providing product feedback. I am so pleased to hear you are enjoying your Hot Spring. I will pass on your cup holder recommendation to the product team. Please reach out to our team if you should need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for providing product feedback. I am so pleased to hear you are enjoying your Hot Spring. I will pass on your cup holder recommendation to the product team. Please reach out to our team if you should need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 25 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Dutch
fromFlorida
Great Hot Tub
PostedDecember 4, 2012
This is the third hot tub I have owned and is by far the best.
1 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
I am thrilled to hear you are enjoying your hot tub. Third time's a charm! I love to hear from a Hot Spring customer enjoying the hot tub experience and encourage you to share additional feedback. Please let our team know if we can be of any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am thrilled to hear you are enjoying your hot tub. Third time's a charm! I love to hear from a Hot Spring customer enjoying the hot tub experience and encourage you to share additional feedback. Please let our team know if we can be of any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 26 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bob
fromNew Zealand
Fabulous
PostedNovember 22, 2012
This is my second hot tub. I previously owned a sun dance spa and it was a disaster, forever leaking and impossible to manage the water. The vista has been great, half the power to run it and far superior jets and comfort. No comparison to my old spa. Wish I'd purchased this the first time around.
0 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
I am so pleased to hear you are enjoying your Vista. I love to hear from a hot tub customer enjoying the hot tub experience and the amazing comfort of their Hot Spring. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so pleased to hear you are enjoying your Vista. I love to hear from a hot tub customer enjoying the hot tub experience and the amazing comfort of their Hot Spring. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 27 for Vista
Overall rating
3
/
5
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Mike B
fromSewell, NJ
Age:45-54
Gender:male
Poor Quality of electronic parts
PostedNovember 8, 2012
Poor quality on parts. The day I had the tub installed, the main control panel wasn't working and had to be replaced on a brand new tub! My salt cell went bad about 8 months later and had to be replaced. Finally, about one month after that, my ace system started acting up. My salt cell was checked and was working so the repair person left saying all was good but my ace system was still not functioning properly (Light kept flashing after being reset). After a second service call for this, the ace controller was replaced. About a week after this, my ace controller went bad again? I'm very frustrated, considering the price of the unit I would have expected better quality!
I would love this tub if it kept working correctly, it is comfortable, the jets are great, it stays at proper temp and is very easy to use.
I'm not sure I could recommend this tub.
6 of 6 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012
We are committed to delivering the Absolute Best Hot Tub Ownership Experience. We appreciate that you have taken the time to review your hot tub and provide us with feedback, though we are sorry you are not entirely satisified. Our customer service team reaches out directly to owners when we receive negative feedback to determine what we can do to improve the situation and better meet your expectations. If there is something more that we can do, please feel free to contact us directly at 800-999-4688 X 8432
Review 28 for Vista
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Cheat-me-once...
fromSoutheast Michigan
Age:35-44
Gender:male
Purchased a Vista brand new in 2004- frequent problems since
PostedOctober 24, 2012
We have averaged about two services call per year since we've owned this tub. The first five years all service was covered under warranty.
During that time, the heater has been placed six times, the heater control three times, and numerous other things. In fact, I have a habit of looking out on the deck just to see (almost expecting# if the red powewr/ready light is blinking #which indicates a problem#. Also with five filters-that gets pricey.
Today the service man was out again #after waiting a week for service), and I was told the main control unit was bad and we'll have another in about three weeks.
I have finally had it. I contact a dealer and am trading this $11,000+ lemon in for a Sundance tub.
Good gosh, save yourself grief and save your money!
I ABSOLUTELY DO NOT RECOMMEND THIS MODEL!
During that time, the heater has been placed six times, the heater control three times, and numerous other things. In fact, I have a habit of looking out on the deck just to see (almost expecting# if the red powewr/ready light is blinking #which indicates a problem#. Also with five filters-that gets pricey.
Today the service man was out again #after waiting a week for service), and I was told the main control unit was bad and we'll have another in about three weeks.
I have finally had it. I contact a dealer and am trading this $11,000+ lemon in for a Sundance tub.
Good gosh, save yourself grief and save your money!
I ABSOLUTELY DO NOT RECOMMEND THIS MODEL!
11 of 15 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had these issues. Your local Hot Spring dealer and our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. We due hope that we can win back your support by resolving your issues before trading your Hot Spring spa in for another brand. Our customer service team tries to reach out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432
Review 29 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
rosie
fromAmarillo Texas
Age:55-65
Gender:female
The best thing that I ever did!
PostedOctober 24, 2012
This is the BEST tub that I have evered owned! Our water in Amarillo is very hard and we have had no problem maintaining the water! Plus we have the salt water system - no more chlorine! Our skin is so soft when we get out! The the best thing is being able to appreciate the stars at night ! Breath taking!!
2 of 4 found this review helpful.
Review 30 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
berlinwes
fromLouisville Ohio
Age:25-34
Gender:male
everything is great but cheap lights
PostedOctober 14, 2012
Love my Vista hot tub so much i use it almost everyday. Well built and easy to maintain.My only complaint is in the year i have owned it I have had all the bar top lights replaced once and they are all failed again. Seems to me the lights are cheaply built.
4 of 5 found this review helpful.
Review 31 for Vista
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
UnhappyAce
fromScottsbluff, NE
Age:55-65
Gender:male
Ace system a joke
PostedOctober 8, 2012
I purchashed this tub in December , 2011. It has everything you can put on the Vista model and everything works great with the exception of the Ace system it hasn't worked from day one. In the last 10 months I see our tub repair man at least weekly with problems with the Ace system he is begining to seem like family (I see him more than my sons). I am about to give up on Hot Springs and look for a different brand. The Ace system is the main reason I bought a Hot Springs tub but it has been nothing but problems. The dealer Brandon, has bent over backwards to fix the problem but nothing has worked. I have spent a couple of hundred dollars testing my water and we even filled it with soft water, but nothing has worked. We still have to clean the cell every 2 days to keep it working-- hopefully you guys come up with something better soon.
8 of 8 found this review helpful.
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, November 8, 2012
Dear Unhappy Ace Customer,
We’re sorry for the unpleasant experience you've had with our product. Our customer service department has been in touch with your dealer and we are committed to ensuring you have the absolute best experience. We believe in the benefits of ACE and we do not take this lightly. We appreciate you sharing your review so that we can address this issue personally and you can get back to hot tubbing!.
Sincerely,
Hot Spring Hot Tubber, Marketing
We’re sorry for the unpleasant experience you've had with our product. Our customer service department has been in touch with your dealer and we are committed to ensuring you have the absolute best experience. We believe in the benefits of ACE and we do not take this lightly. We appreciate you sharing your review so that we can address this issue personally and you can get back to hot tubbing!.
Sincerely,
Hot Spring Hot Tubber, Marketing
Review 32 for Vista
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
iruntoo
fromPort Ewen, NY
2012 Vista Hot tub 3 month review
PostedSeptember 27, 2012
The first month the spa was great, used it daily! the only cosmetic issue is the skimmer crooked by 1/4 inch. Not a big deal, but noticeable. Unfortunately, the underwater light stopped working. I called the dealer and asked for a return call when the techician returned. 3 weeks later.. no return call. Called again, they said they were busy but would put me on the list. Now no lights are working. Powered off the spa and powered on. Some lights worked again but not all. 1 week later, the foot jets stopped working. I like the spa, but we may have a lemon. Wish it were trouble free.
8 of 8 found this review helpful.
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, October 4, 2012
Dear Hot Tubber,
Thank you for your feedback. I am sorry you are experiencing issues with your Hot Spring spa. I have contacted our Customer Support and they will be contacting you directly. We appreciate your decision to purchase a Hot Spring spa and want you to have the Absolute Best Hot Tub Ownership Experience. If you do not hear from our Customer Service department or have further issues or questions, feel free to contact me directly.
Hot Spring Hot Tubber, Marketing
Thank you for your feedback. I am sorry you are experiencing issues with your Hot Spring spa. I have contacted our Customer Support and they will be contacting you directly. We appreciate your decision to purchase a Hot Spring spa and want you to have the Absolute Best Hot Tub Ownership Experience. If you do not hear from our Customer Service department or have further issues or questions, feel free to contact me directly.
Hot Spring Hot Tubber, Marketing
Review 33 for Vista
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Sad in saint John
fromSt. John, in
Age:35-44
Gender:male
Extremely disappointed
PostedSeptember 24, 2012
We have had numerous problems with this product thus far. While our service dealer has fixed them, I would have expected a $11,000 purchase not experience so many quality issues in the first 5 MONTHS of ownership. At this point I am ready to return the unit and request my money back or a new unit. Sad but true. We were really looking forward to years of happiness and soaking....
Water maintenance has been difficult, two plumbing parts have broken requiring me to refill the tub (500 gal of water in my landscaping around the tub as it all leaked out), which isn't free. Just one thing after another.
Water maintenance has been difficult, two plumbing parts have broken requiring me to refill the tub (500 gal of water in my landscaping around the tub as it all leaked out), which isn't free. Just one thing after another.
5 of 6 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had these issues.Your local Hot Spring dealer and our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team tries to reach out directly to customers when we receive this type of feedback. We hope that we can help reinstill your confidence in the brand and get you back on track for years of hot tubbing bliss. If you need additional support please feel free to call us at 800-999-4688 X 8432
Review 34 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
jennyg
fromMt. Pocono, PA
Age:25-34
Gender:female
<3 MY TUB
PostedSeptember 10, 2012
We love our Hot Spring Vista. It is Big, Beautiful and very energy efficient.
0 of 1 found this review helpful.
Review 35 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
<3 my vista
fromMount Pocono, PA
Age:25-34
Gender:female
aaahhhhhh......
PostedAugust 6, 2012
We are finally taking some time to relax and enjoy our evening. After working a long day and then rushing around to get the kids home from daycare and fed, It helps knowing our Vista is ready and waiting. It gives us something to look forward to in the evenings. I don't think we will ever live without a spa again.
1 of 5 found this review helpful.
Review 36 for Vista
Overall rating
5
/
5
sharmi
fromnaples
Best Purchase Ever
PostedMay 31, 2012
amazing product. everyone must have this product. good experience.
1 of 5 found this review helpful.
Review 37 for Vista
Overall rating
3
/
5
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
pablo
frommarthas vineyard
Age:55-65
Gender:male
Its OK, but not for Price
PostedMay 30, 2012
I purchased new in 2006. No major problems, and our local service was great, but many of the parts are now failing after 5 years. For the price I must assume there is a better product, but I cant tell you where. Overall, the product is ok, but the number of jets seems limited, the moto-massage always breaks down, the jet holders break or fall off, etc.
The shell seems fine, and the motors seem powerful enough. A decent product, but I assume there is better one out there.
8 of 13 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012
We are committed to delivering the Absolute Best Hot Tub Ownership Experience. We appreciate that you have taken the time to review your hot tub and provide us with feedback, though we are sorry you are not entirely satisified. Our customer service team reaches out directly to owners when we receive negative feedback to determine what we can do to improve the situation and better meet your expectations. If there is something more that we can do, please feel free to contact us directly at 800-999-4688 X 8432
Review 38 for Vista
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
gotcha3
fromChicago suburbs
Age:55-65
Gender:female
Vista Review
PostedApril 30, 2012
This is the first spa that we've owned. We have several issues with it.
First is the cost. Of course it was expensive to buy, but it's also expensive to keep heated and maintain.
Second, we've had difficulty keeping the temperature reasonable for use during the summer months. The cover allows the water temp to soar in the heat. Several times we tried to use it but 111* was too hot even though the temp was set to 90*.
Third, we've had issues with the quality of the product. Stainless screws behind the headrests have rusted, the screws holding the main inspection panel don't seem to work well and the small, plastic line connecting the ace system to the filters has become gummy and deteriorated. Additionally, the bottoms of the outside cover panels are not sealed and we had a problem with ants. I sealed the areas with caulk and the problem stopped.
Our fourth problem concerns the dealer. After sale and delivery American Sale seemingly couldn't be bothered with us. Issues requiring on site help incurred a surcherge (something that was NOT explained to us at the time of sale) and of the 2 technicians who came out, I would only deem 1 as qualified.
Other than these issues, we love our spa.
9 of 14 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012
We are committed to delivering the Absolute Best Hot Tub Ownership Experience. We appreciate that you have taken the time to review your hot tub and provide us with feedback, though we are sorry you are not entirely satisified. Our customer service team reaches out directly to owners when we receive negative feedback to determine what we can do to improve the situation and better meet your expectations. If there is something more that we can do, please feel free to contact us directly at 800-999-4688 X 8432
Review 39 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
R & K
fromNew Jersey
The Paramount of Hot Tubs
PostedApril 29, 2012
Proud owners of the HotSprings Vista. Nothing comparable on the market in our opinion. Easy maintenance and the salt water technology is the only way to go!
Cup holder design could use an improvement.
Products related to my review
Vista
(60)5 of 6 found this review helpful.
Review 40 for Vista
Overall rating
3
/
5
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
maj g
fromjackson, mi
Age:55-65
Gender:male
Second thoughts
PostedApril 28, 2012
Initially, we loved it. We chose the salt-water system because we were told that maintainence wa so much easier, However, after awhile we starting to have issues withregulating the water care system. I was driving to the dealer weekly then tried the customer service way. The dealer was very helpful but 40 minutes away. The on line customer service is bad. In one email I stated I wish I could give the tub back and got no response. When working properly it's great. But don't look to get alot of customer service help, and hopefully your dealer is close.
8 of 9 found this review helpful.
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012
We are committed to delivering the Absolute Best Hot Tub Ownership Experience. We appreciate that you have taken the time to review your hot tub and provide us with feedback, though we are sorry you are not entirely satisified. Our customer service team reaches out directly to owners when we receive negative feedback to determine what we can do to improve the situation and better meet your expectations. If there is something more that we can do, please feel free to contact us directly at 800-999-4688 X 8432