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hotspring Jetsetter
Jetsetter
Overall rating:
4.6
/ 5
334 out of 360(93%)reviewers recommend this product.
Customer reviews for Jetsetter
Review 1 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
GLDavis
fromLewistown, IL
Age:55-65
Gender:male
Perfect Spa for the Winter
PostedFebruary 17, 2014
My wife and I have used the spa almost every night this winter. My favorite night using the spa, which sets on our outdoor deck, the temp was negative 8 and the moon and stars were beautiful. Has been great on our legs as we are both distance runners.
3 of 5 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, February 26, 2014
What a great review! With all the bad weather in the Midwest, you've discovered a great "stay-cation" in the spa. I can picture you and your wife relaxing under the stars while the hot water works wonders on those tired muscles. If you have a photo to share, we'd love to see it on our Facebook page.
Review 2 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
MikeZ
fromPensacola, Florda
Age:55-65
Gender:male
YOU WILL LOVE THIS PRODUCT
PostedMay 25, 2011
This is the second Hot Springs spa I have owned. The first one lasted 20 years and only had to be replaced after my deck was replaced, and the contractor told me he knew how to move the spa properly, but did not and broke it. This model is smaller then the first one we owned, but our family has shrunk with the kids now gone. My wife and I use it most nights and it really helps with the old age aches and pains. For the price it is a great value! I would recommend it to anyone looking for a spa that is cost efficient, superior quality, and craftsmanship.
39 of 94 found this review helpful.
By Customer Service Hot Spring Janet, September 6, 2019
We are happy to hear you love your Jetsetter spa!
Review 3 for Jetsetter
Overall rating
5
/
5
Ann
A daily blessing...
PostedJune 8, 2026
My third Hot Springs tub since 1998 (sold the first one with the house). Love the brand, love the tub. I have multiple orthopedic issues, so I use the tub first thing in the morning and it sets me right for the rest of the day. The new cover-lift is easy to use, and the wide steps fit my need for a safe entry. The jets are perfectly positioned and just the right amount of powerful. My local dealer is awesome and the installation team was quick, knowledgeable, and very accommodating. As always, a great experience. I tell anyone who is interested, get a Hot Springs! Now!
Review 4 for Jetsetter
Overall rating
4
/
5
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Johanna
PostedMarch 25, 2026
So happy to have my hot tub. Just dissapointed in the smart water monitoring system, it is never accurate. Looks nice and comfortable, would wish for more normal seating though.
Response from HotSpringBy Vanessa, Customer Care, March 28, 2026
Thank you for sharing your feedback about your spa experience. I'm genuinely pleased to hear that you are enjoying your new Jetsetter spa. Your input is incredibly important to us, and I truly appreciate you reaching out.
I understand that you have some concerns regarding "normal seating." If you could provide a bit more information on that, it would help us address your needs more effectively. We're committed to continuously improving and deeply value our customers' perspectives on hot tubbing.
Please don't hesitate to reach out to us at [email protected]
Thank you for your time, and I look forward to hearing from you soon.
Wishing you happy and relaxing moments in your hot tub!
I understand that you have some concerns regarding "normal seating." If you could provide a bit more information on that, it would help us address your needs more effectively. We're committed to continuously improving and deeply value our customers' perspectives on hot tubbing.
Please don't hesitate to reach out to us at [email protected]
Thank you for your time, and I look forward to hearing from you soon.
Wishing you happy and relaxing moments in your hot tub!
Review 5 for Jetsetter
Overall rating
5
/
5
Jane
Age:55-65
Lovely wellness addition
PostedMarch 18, 2026
So far, our spa has been a delight. Once we got the salt/chemical levels where they needed to be, it has been easy to use and a terrific addition to my wellness routine. I look forward to using it for many years to come!
Response from HotSpringBy Vanessa, Customer Care, March 19, 2026
Big congratulations on your new Jetsetter spa! We're super excited that you’re diving into all the amazing benefits of hot tubbing. Using salt water is such a fun and easy way to keep your spa water in great shape, so it’s always ready for you when you want to kick back and relax.
Here’s to many wonderful years of enjoyable hot tubbing ahead! Enjoy every moment!
Here’s to many wonderful years of enjoyable hot tubbing ahead! Enjoy every moment!
Review 6 for Jetsetter
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Paula
Age:Over 65
Rejuvenation
PostedFebruary 21, 2026
I have Parkinsons. My body and joints are stiff and ache. I look forward to my morning soak as it melts my aches and my joints feel like butter. Extended relief further into my day allows me to be more productive. Thanks Hot Springs!
Response from HotSpringBy Vanessa, Customer Care, February 24, 2026
Thank you for your review!
We're thrilled that you chose Hot Spring to help ease the challenges of Parkinson's. It's our privilege to offer you a way to relax and rejuvenate.
We wish you enduring health and wellness!
We're thrilled that you chose Hot Spring to help ease the challenges of Parkinson's. It's our privilege to offer you a way to relax and rejuvenate.
We wish you enduring health and wellness!
Review 7 for Jetsetter
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Johanna
fromPoplar bluff, MO
Age:35-44
Relax
PostedFebruary 19, 2026
Finding the spa doesn't stay balanced with chlorine very well. One day it's high, next it's non existent. Enjoy it 1-4× every day. Been really nice to relax and connect with my husband. Simple to use and looks nice.
Response from HotSpringBy Vanessa, Customer Care, February 24, 2026
Wow! You really know how to enjoy a hot tub! Your setup looks so cozy and private. It's awesome that you take the time to soak and relax so often; I'm sure you'll feel the benefits.
Wishing you many happy years of hot tub fun! Enjoy every moment!
Wishing you many happy years of hot tub fun! Enjoy every moment!
Review 8 for Jetsetter
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Toni
Age:55-65
Downsized Hot Spring
PostedNovember 23, 2025
This is our second hot springs tub. We downsized so I thought a smaller tub would be perfect.
I’m not happy with this one. 1st off, filters are ceramic and more difficult to clean. 2. The cover has never covered effectively. 3. Now the remote control is the issue.
It seems like I’ve spent much more time maintaining this 2/3 person spa compared to the vanguard we previously had for 17 years.
I’m not happy with this one. 1st off, filters are ceramic and more difficult to clean. 2. The cover has never covered effectively. 3. Now the remote control is the issue.
It seems like I’ve spent much more time maintaining this 2/3 person spa compared to the vanguard we previously had for 17 years.
I can not recommend the jet setter.
By Customer Service Hot Spring Vanessa, November 24, 2025
We truly appreciate your feedback and want to thank you for choosing Hot Spring Spas. I’m genuinely sorry to hear that you’re not completely satisfied with your new spa. Your concerns are important to us, and I’ll be connecting with our Customer Care team right away to ensure we assist you as best as we can.
We understand that owning a hot tub should bring joy and relaxation, not frustration. Our team is here to support you and will reach out soon to help deliver a positive and enjoyable experience that you deserve.
Thank you for your understanding and patience during this process. We look forward to working together soon.
We understand that owning a hot tub should bring joy and relaxation, not frustration. Our team is here to support you and will reach out soon to help deliver a positive and enjoyable experience that you deserve.
Thank you for your understanding and patience during this process. We look forward to working together soon.
Review 9 for Jetsetter
Overall rating
1
/
5
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
chuck
fromsanta rosa ca
Age:Over 65
Dangerous don't buy
PostedOctober 29, 2025
Extremely poor design. The recirculation system is horrible. When used UV it makes loud noises. We had the UV disconnected because it was not peaceful at all. The recirc flowrate is insufficent. The flange where the water enters the tub is hot enough to burn. Because the flow rate is so low the tempature in the tub occansionaly exceeds the safety shut off. It has hit a 109 degrees. This hot tub should be recalled for safety issues. Hotspring had me work with local dealer, no success.
By Customer Service Hot Spring Vanessa, November 7, 2025
Thank you so much for reaching out to us about your spa. I genuinely apologize for the challenges you've faced. We truly want you to receive the care and service you deserve. Your safety and concerns are our top priorities, and we understand the importance of you enjoying your hot tub experience with peace of mind.
Please keep an eye out for an email from us. We are eager to work together to address your concerns and help you feel confident and relaxed while using your spa.
Thank you once again for sharing your experience with us. We are looking forward to working with you soon.
Please keep an eye out for an email from us. We are eager to work together to address your concerns and help you feel confident and relaxed while using your spa.
Thank you once again for sharing your experience with us. We are looking forward to working with you soon.
Review 10 for Jetsetter
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
mark
fromCanton, OH
Age:Over 65
Not impressed with the brand
PostedOctober 19, 2025
A Hot Spring spa should not leak after 4 years with minimum usage. Not impressed with the brand. Looks like a lack of product design validation, raw materials issues or workmanship.
1 of 1 found this review helpful.
By Customer Service Hot Spring Vanessa, October 21, 2025
I’m genuinely sorry to hear that your spa has developed a leak.
That is frustrating, and I understand entirely how concerning this situation is.
Thank you for taking the time to bring this issue to our attention. I want you to know that your experience is significant to us, and I will make sure our Customer Service team is informed and gets in touch with you as soon as possible. They can also be reached at 800-999-4688.
We are here to help and support you through this process.
That is frustrating, and I understand entirely how concerning this situation is.
Thank you for taking the time to bring this issue to our attention. I want you to know that your experience is significant to us, and I will make sure our Customer Service team is informed and gets in touch with you as soon as possible. They can also be reached at 800-999-4688.
We are here to help and support you through this process.
Review 11 for Jetsetter
Overall rating
5
/
5
Nancy
PostedOctober 7, 2025
This is our fourth Hot Springs spa since the 90's. Obviously, we are very satisfied with the service and product. Love the new improvements. My only suggestion would be to put handles inside of the spa to hold onto while entering it.
Response from HotSpringBy Vanessa, Customer Care, October 10, 2025
Thank you so much for being a valued member of the Hot Spring Spa family. We truly appreciate your loyalty and are grateful to provide you with years of relaxation in your hot tub.
We understand the importance of safety and convenience in enjoying your spa, and we appreciate your suggestion for a handrail. We offer a rotating handrail to make entering and exiting the spa easier. We encourage you to speak with your dealer to see if this accessory is the right fit for your needs.
If you’d like to learn more about the handrail, you can find additional information here: [Hot Spring Spa Handrail](https://www.hotspring.com/shop/accessories/spa-side-enhancements).
Thank you for reaching out, and we’re here to support you!
We understand the importance of safety and convenience in enjoying your spa, and we appreciate your suggestion for a handrail. We offer a rotating handrail to make entering and exiting the spa easier. We encourage you to speak with your dealer to see if this accessory is the right fit for your needs.
If you’d like to learn more about the handrail, you can find additional information here: [Hot Spring Spa Handrail](https://www.hotspring.com/shop/accessories/spa-side-enhancements).
Thank you for reaching out, and we’re here to support you!
Review 12 for Jetsetter
Overall rating
3
/
5
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Paula
fromPortland, OR
Age:45-54
PostedAugust 21, 2025
Our spa isn’t even 6 month old and we have had 2 problems already. One the heater wasn’t working and thank goodness my husband fixed that. 2. Our spa is leaking and a tech has to come out and fix the hose and clamp. This spa should not have these problems at less than 6 months. I fear we might have a lemon. You would think at the cost of these spas that nothing should go wrong for years. Super disappointed, but hopeful this is it for issues.
By Customer Service Hot Spring Vanessa, September 9, 2025
I’m really sorry to hear that your spa is having issues. I completely understand how frustrating and concerning this situation can be. Please know that we genuinely want to help you through this. You can reach our Service team at 800-999-4688 or https://www.hotspring.com/contact-us.
You deserve to enjoy your spa to the fullest, and we are here to provide the support you need. Thank you for reaching out to us. We look forward to assisting you soon!
You deserve to enjoy your spa to the fullest, and we are here to provide the support you need. Thank you for reaching out to us. We look forward to assisting you soon!
Review 13 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Al
fromFairhope, AL
Age:Over 65
Hot Springs are the Best Hot tubs on the market
PostedJuly 5, 2025
My Jetsetter is excellent. Great construction, good looking, easy to maintain.
Response from HotSpringBy Vanessa, Customer Care, July 9, 2025
Wow, thank you so much for sharing your stunning spa setup! We sincerely appreciate your decision to choose Hot Spring Spas.
Wishing you endless relaxation—happy hot tubbing!
Wishing you endless relaxation—happy hot tubbing!
Review 14 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Joe
fromPenna
Age:Over 65
Best 2 person hot tub on the market.
PostedJune 26, 2025
This is the second Jetsetter we purchased. We absolutely love this new one. It is all around a little bigger than our last one.and has more jets. We use the 120 volt hookup and it really holds the heat.
Response from HotSpringBy Vanessa, Customer Care, June 30, 2025
Thank you for trusting Hot Spring Spas as your go-to spa provider. We’re excited to keep bringing you the best in hot tub relaxation!
We're committed to continually innovating to enhance your hot tub experience, and your feedback means everything to us.
We wish you many more years of serene and enjoyable hot tub moments!
We're committed to continually innovating to enhance your hot tub experience, and your feedback means everything to us.
We wish you many more years of serene and enjoyable hot tub moments!
Review 15 for Jetsetter
Overall rating
1
/
5
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Chuck
Age:55-65
Should probably pass on this one
PostedMay 8, 2025
Very noisy hot tub hard to relax because ozone pump makes an incredible amount of noise. Temperature control is bad, set temp to 102 it hits 103 and 104. Hotwater vent is dangerously hot, if you put your foot over it, hot enough to burn your skin.
By Customer Service Hot Spring Vanessa, May 9, 2025
Thank you so much for sharing your feedback. I’m truly sorry to hear that you’re finding your spa frustrating and not as relaxing as it should be. Your comfort and safety while using our hot tubs are our top priorities.
While our spas can be set to a maximum temperature of 104 degrees Fahrenheit, it’s important for you to feel comfortable. You have the flexibility to set the water temperature to whatever feels right for you. We designed the heater return to circulate heated water effectively, ensuring that your spa maintains the temperature you desire.
I want to reassure you that the temperature is safe and should not cause any harm, but I completely understand your concerns. Please don’t hesitate to reach out to our team at 800-999-4688 if you have any further questions or need assistance.
Thank you again for trusting us with your feedback—it helps us create a better experience for everyone.
While our spas can be set to a maximum temperature of 104 degrees Fahrenheit, it’s important for you to feel comfortable. You have the flexibility to set the water temperature to whatever feels right for you. We designed the heater return to circulate heated water effectively, ensuring that your spa maintains the temperature you desire.
I want to reassure you that the temperature is safe and should not cause any harm, but I completely understand your concerns. Please don’t hesitate to reach out to our team at 800-999-4688 if you have any further questions or need assistance.
Thank you again for trusting us with your feedback—it helps us create a better experience for everyone.
Review 16 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Bobsgoncoastal
fromLincoln, CA
Age:Over 65
Love This Hot Tub
PostedMarch 7, 2025
We have owned 5 other hot tubs over the years, but the HotSprings Jetsetter is by far the best quality spa we have ever had. From design to the build quality, it's exceeded our expectations. We use the tub daily and have had zero problems keeping the water fresh and clear. I would highly recommend HotSprings spas if you are looking for top quality.
Response from HotSpringBy Vanessa, Customer Care, March 10, 2025
Thank you so much for your spa review! I’m thrilled to hear that you’re enjoying your spa and that you find the setup great. As someone who has been a hot tub owner for a long time, your recommendation really means a lot!
Wishing you lots of happy hot tubbing!
Wishing you lots of happy hot tubbing!
Review 17 for Jetsetter
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
WaterRain
fromBlairsville,GA
Age:55-65
We enjoy our spa!
PostedFebruary 24, 2025
It is always nice to go out to the spa. Getting away from everything. It's very relaxing and comfortable.
Response from HotSpringBy Vanessa, Customer Care, February 26, 2025
Thank you so much for your excellent review! You’re right—taking a break from our daily routine is a fantastic way to relax and rejuvenate. It’s incredible to see you taking charge and embracing a wellness lifestyle.
Enjoy every moment of your hot tubbing experience!
Enjoy every moment of your hot tubbing experience!
Review 18 for Jetsetter
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Darlene
fromOhio
Age:55-65
We love our Spa! We will always have one.
PostedDecember 27, 2024
We love our spa, we are in it every day. For his back and my shoulders. This is our 3rd tub from Hot Springs. We enjoy the tubs and the people.
Our only complaint is we should have tried it out this time. Not real fond of the smooth texture, getting out is a little hard for my husband. But we are learning. The customer service this time has not been as good as the others. We are having problems with our lid . And no one seems to want to help. No one is returning our calls. But the product is Great !
Our only complaint is we should have tried it out this time. Not real fond of the smooth texture, getting out is a little hard for my husband. But we are learning. The customer service this time has not been as good as the others. We are having problems with our lid . And no one seems to want to help. No one is returning our calls. But the product is Great !
Review 19 for Jetsetter
Overall rating
4
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Billgator
fromFair Hill, MD
Age:Over 65
No owners manual and it is available
PostedDecember 10, 2024
Hot Springs has lost it's way. Am now getting comfortable with my new Jetsetter which I ordered with an ozonator to be used with chlorine. My logo light was blinking indicating something was wrong in the system. Turns out the salt system was not removed before the ozone producing device was installed. OK. things happen and it can be fixed. What really got my goat is that there is a owners manual for the Highlife collection which Hot Springs does not include with your spa purchase. I received it through the Hot Springs customer service. There is a lot of good information in it's 40 pages on trouble shooting, maintenance, what not to do, how to remove the poorly designed access panel, etc.. Why spend 12K and not have an owners manual? Makes me think what else was bean counted into cheapness? Not how you build a good reputation but certainly how you destroy one.
2 of 2 found this review helpful.
Review 20 for Jetsetter
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Giovanna
fromSpr oh
Age:55-65
Tiny but mighty
PostedNovember 30, 2024
Our new saltwater system spa is really easy to care for and the salt water is so much easier on my skin.