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Highlife® Vista
Overall rating:
4.2
/ 5
44 out of 57(77%)reviewers recommend this product.
Customer reviews for Vista
Review 1 for Vista
Overall rating
2
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
Dan
fromMansfield ohio
Ace system terrible
PostedMay 27, 2014
I believe this is my third year and my second ace cell has just failed.. Dealer did not want to replace the first one but finally did. I am sure a replacement will not be given this time. Just refilled, cleaned filters, cleaned cell, added salt and all other chemicals that the local dealer instructed and still the ace system does not work. I am done. Don't let them tell you that they never had one fail in 5 years, just read the reviews.
2 of 2 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, May 28, 2014
Thanks for providing an honest review of your experiences with the ACE water care system. I would like to know more about your specific situation with an eye toward making the spa a more enjoyable thing in your life. I will write to you directly and hope to hear from you soon.
Review 2 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
BBB65
fromChandler, AZ
Age:55-65
Big and Beautiful
PostedFebruary 19, 2014
We love our new spa and everyone who has visited is AZ loves it as well.
Why oh why did I not get one of these years ago.
Why oh why did I not get one of these years ago.
Response from HotSpringBy Marianne, Customer Service, February 28, 2014
Happy to hear you love your new Vista Spa. Thanks for letting us know! It is a great way to entertain friends when they come over.
Welcome to the Hot Spring Family!
Welcome to the Hot Spring Family!
Review 3 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Memphistubbie
fromMemphis Tennessee
Age:45-54
Gender:female
Memphis Tennessee User
PostedFebruary 17, 2014
We purchased our Vista Hot Tub last year and love it. My husband and I love the time we spend with our college kids in the spa. Our college kids love having their friends over and relaxing in the hot tub. We added a gazebo over it and use it year round. Keep up the good job on preparing high quality spas.
Memphis Tennessee Tubbies
Response from HotSpringBy Vanessa, Customer Service, February 19, 2014
Hello Memphis Tennessee Tubbies!
Thank you for your feedback. I am excited to know that you, your husband, your kids and their friends are enjoying the Hot Spring Vista spa. It sounds like you all are having a great time relaxing and making some great family memories. It is truly our privilege to provide you with a high quality spa and soothing jets.
Thank you for choosing Hot Spring and Happy Hot Tubbing!!
Thank you for your feedback. I am excited to know that you, your husband, your kids and their friends are enjoying the Hot Spring Vista spa. It sounds like you all are having a great time relaxing and making some great family memories. It is truly our privilege to provide you with a high quality spa and soothing jets.
Thank you for choosing Hot Spring and Happy Hot Tubbing!!
Review 4 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
mike3119
fromOntario, NY
Age:45-54
Gender:male
New vista to replace grande
PostedDecember 24, 2013
I have been a Hotspring customer for years having two Grande tubs. I just moved into a new home and purchased the Vista which looks pretty much like the same tub with a different seating configuration. So far we love it and everything is great. Getting into the tub from the front is a bit slippery as you must step into the lounge area so make sure you have good footing first. We love the new vista and highly recommend it.
2 of 2 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, December 26, 2013
Thanks for the great feedback! For those who might want one, there is an approved handrail accessory available through authorized dealers that can aid hot tubbers as they enter/exit their spa.
Review 5 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Dunecritter
fromArizona
Age:35-44
Gender:male
Great Product
PostedDecember 11, 2013
I have a 2007 Vista in my backyard. I absolutely love it. I've owned 2 other high end brand hot tubs generally the same size but not nearly the same quality. I liked the looks and the comfort just as well in the other tubs but they both ended up requiring service again and again. The service/repairs needed eventually drove me to get rid of them within the first 3 years of ownership...I have owned this tub nearly 7 years and I couldn't be happier with the reliability of my Vista. It was expensive but it has shown me why over these years of trouble free use...Thanks Hot Spring!
4 of 4 found this review helpful.
Response from HotSpringBy The Hot Spring Team , Marketing, December 16, 2013
Dear Hot Tubber,
I'm thrilled to hear you are enjoying your Vista! Seven years of happy hot tubbing is exactly what we like to hear :) We are incredibly proud of our product, and the tremendous dealer team that delivered your spa to you directly. Thank you for joining the Hot Spring family.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
I'm thrilled to hear you are enjoying your Vista! Seven years of happy hot tubbing is exactly what we like to hear :) We are incredibly proud of our product, and the tremendous dealer team that delivered your spa to you directly. Thank you for joining the Hot Spring family.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Review 6 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Northland
fromMinnesota
Age:45-54
Gender:male
Relaxing and Fun
PostedNovember 25, 2013
We really enjoy using our hot tub outdoors during the cold evenings. It is so relaxing sitting in the warm water when the air temperature is below freezing. We have had it for one month and no issues yet. The wide variety of jet configurations suit the needs of different users nicely. The ACE system is great, I don't need to mess with chemicals which is one of the main reasons we purchased this brand of hot tub. The minimal energy usage was also a big factor in deciding to go with HotSpring too. LOVE IT!
1 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Team , Marketing, November 30, 2013
Dear Hot Tubber,
Thank you for the detailed review! Your Hot Spring spa sounds like the perfect solution to the cold winter evenings in Minnesota. We are thrilled to welcome you to the Hot Spring family, and hear that you "LOVE IT!" Thank you for the feedback, even just one month in to ownership. I wish you many happy years with your hot tub!
Erica
The Hot Spring Team
Thank you for the detailed review! Your Hot Spring spa sounds like the perfect solution to the cold winter evenings in Minnesota. We are thrilled to welcome you to the Hot Spring family, and hear that you "LOVE IT!" Thank you for the feedback, even just one month in to ownership. I wish you many happy years with your hot tub!
Erica
The Hot Spring Team
Review 7 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
AMB2013
fromWestchester County
Age:55-65
Gender:male
Best upgrade
PostedNovember 16, 2013
I owned a Sovereign spa for 10 years. It was excellent and provided us with excellent service. But like everything else in life, its life span came to a close. So, we purchased our new Vista for 6 people- ACE System. The best product for your mind, body and soul. Everyone loves it and I am extremely pleased.
1 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Team , Marketing, November 19, 2013
So happy to hear everyone is enjoying your new Vista! Thank you for your purchase of your second Hot Spring spa :) We are happy to hear you have found a product for your mind, body, and soul. A Hot Spring spa is unique, and we are happy you have discovered the impact of regular spa use. Please let our team know if you need any assistance in the future!
Erica
The Hot Spring Team
Erica
The Hot Spring Team
Review 8 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
John & Christine
fromKennesaw, GA
Age:55-65
Gender:female
Awesome Spa but Concerning
PostedNovember 15, 2013
Awesome SPA for the following; Ample room for multiple persons, Multiple jets in each of the seat and lounge locations - nice because the water pressure can be adjusted. Love the salt water system however; difficult to get the water to level out with the chemicals. Salt cell needed to be replaced in 9 months of ownership (complete failure), very concerning because the cost to replace if not in warranty is extremely expensive! Energy costs are low, Lights are pleasing. Our dealer has been exceptionally GREAT at taking care of our questions, and servicing - just wish they did not charge us 50.00 for a service call after owning the unit 9 months (plus they wanted us to pre-pay for the svc call charge), in my book - for something as expensive as the Vista there should be a warmer understanding instead of keep milking a dead cow for more money. Recommendation; Redesign the SPA for better access - difficult for us older folks to hurdle over the controls to get in and out.
5 of 5 found this review helpful.
Review 9 for Vista
Overall rating
4
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Steve
fromGeorgia
Age:55-65
Gender:male
Very Relaxing
PostedOctober 14, 2013
The volume of jets and the variety of seats with different therapy jets made this a very easy choice. We had trouble with the salt system but our dealer kept with it and replaced the first unit and we haven't had an issue since.
4 of 4 found this review helpful.
Response from HotSpringBy The Hot Spring Team, Marketing, October 16, 2013
Thank you for your review! I'm happy to hear you have been enjoying your spa. "Very Relaxing" is perfect after a busy day. I'm disappointed to read you had some initial problems, but glad to hear the dealer was able to assist promptly. Our team is here to assist you at any time. We wish you many happy years in your hot tub!
Erica
The Hot Spring Team
Erica
The Hot Spring Team
Review 10 for Vista
Overall rating
1
/
5
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
vista
fromnew rochelle ny
Age:55-65
Gender:female
Dealer fails to honor warranty and bills for Gasoline service calls
PostedOctober 1, 2013
Company does not engage customers and fails to supervise Dealers who over charge for "service visits" Spoke to Hotsprings exec listed on BBB page. zerho help. buy another brand
7 of 7 found this review helpful.
Response from HotSpringBy Peggy W,, Customer Service, October 2, 2013
Thank you for providing feedback about the dealer's service in your area. I want to learn more about your situation to ensure the dealer honors the terms of the warranty and provides service as needed. You did not provide an email address so that I can contact you directly. Please do send me more details to [email protected] so that I can address the specific issue(s) with you. I'd like to help get your spa up/running as soon as possible.
Review 11 for Vista
Overall rating
3
/
5
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
stim4u
fromconnecticut
Age:35-44
Gender:male
one year and still problems.
PostedSeptember 2, 2013
For the first year the several issues;
1. installed wrong, with leakage. eventually fixed
2. misprogrammed by techs, chlorine high, and subsequently all the jets eroded.
3. All jets replaced, now another leak.
4. Replacement pending.
1. installed wrong, with leakage. eventually fixed
2. misprogrammed by techs, chlorine high, and subsequently all the jets eroded.
3. All jets replaced, now another leak.
4. Replacement pending.
Hopefully we will not go down the same road this year. I am not impressed thus far, but don't blame the company entirely. Their service vendors need more experience with the ACE system, otherwise the whole system spirals downwards, as outlined above. My advice, only use a vendor that actually knows how to use and program the ACE systems so you don't have corrosion or installation issues. I liken this to the useless electrician that installed my natural gas generator....
3 of 3 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, September 3, 2013
Thank you for providing feedback about the ACE water care system; yes, we had a few bumps in the road as we introduced this system and trained the local dealers. I am sorry to read that your initial experiences with the spa have not been the best. We are continuing to work with our dealers and apply feedback from spa owners to ensure that the value of this system is known and operated correctly by all users. If we may be of service, do give our Customer Service team a call at 800-999-4688, ext. 8432.
Review 12 for Vista
Overall rating
2
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Big R
fromMontello, WI
Age:55-65
Gender:female
Hot Springs has failed us
PostedAugust 22, 2013
Had a spa many years ago. Full five year warranty with only one service issue, which was resolved no charge. Recommended to many people and when we moved and ready to purchase another, didn't consider another manufacturer. Have had many service issues. And, the five year warranty? Well, its partial now and charges to point we don't feel there is any warranty credit. Jet are still awesome, but for the price, do some research....
2 of 3 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service, August 27, 2013
Thank you for the feedback about the spa and warranty. Yes, the spa does provide awesome jets and relaxation! Since the warranty terms have not changed in the past 20+ years, I'd like to learn more from you about the changes you feel have occurred. I will send you a direct email and will be glad to look into your concerns with you.
Review 13 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
RufRuf009
fromTexas
Age:55-65
Gender:female
Love it
PostedAugust 17, 2013
This makes my second Hot Springs hot tub and I love it. The first one I got about 17 years ago and knew when I got another one it would be another Hot Springs. I bought it in Longview Texas and the people there that sold it to me were great. Thanks Heidi and Chris
2 of 2 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 19, 2013
Dear Hot Tubber,
Thank you for your review! We are happy to hear you made your second hot tub purchase a Hot Spring. The title of your review says it all, and we hope you "love it" for many years to come!
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! We are happy to hear you made your second hot tub purchase a Hot Spring. The title of your review says it all, and we hope you "love it" for many years to come!
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 14 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Value:
4
/
5
Joe3
fromAtlanta, GA
Age:35-44
Gender:male
Looking Forward to Colder Weather!
PostedAugust 16, 2013
I have the HotSpring Vista with the ACE Saltwater system. Overall, this is a great hot tub so far. My family, friends, and I are all enjoying it very much. It looks great, feels great, it works well, and the care is easy.
If you are planning the location and placement of a Vista tub, I don't recommend placing it in a position where your steps will need to be on the front side of the tub (control panel side) because it seems to be difficult for people to get in and out of the tub there. On the front, there is just no good place to get a foot hold on the lounge chair during entry/exit -- and it can be slippery. However, if your steps can be on another side, there is no problem.
My only disappointment is that the big pumps add heat to the water during use. Living in a very warm climate, it is common for us to keep our hot tub heater very low (or completely off) in the summer, to enjoy a much longer refreshing soak at the end of a hot day. These big pumps do a great job for hydrotherapy, but the heat they generate is enough to bring the water temperature up too high for a long cool soak in the Summer. For example, our tub is under a pergola in a shady spot and we kept the heater set to only 95 degrees during the hottest part of this year. So, the water temperature each evening started out at about 95 or 96 degrees. Then, at night when we got in and ran the jets on high for 1.5 to 2 hours, the water temp would usually rise to 101, or higher, with no help from the sun or the heater. And, of course, it takes time for that much water to cool down again. That can be a bit frustrating -- especially if you have multiple family members who come home at different times and want to use the tub without it being too hot.
The jet pressure is really good, the ACE salt system is working well, the controls are very easy to learn, and the lighting system is a big hit with everyone. Overall, this is a great hot tub and we look forward to years of use.
2 of 2 found this review helpful.
Response from HotSpringBy Steve, Customer Service, August 22, 2013
Thank you for your email! We appreciate your feedback and are excited to hear you're enjoying your Vista! We have sent you a direct message via email to learn more about your particular installation and want to help any way we can as it relates to temperature control. Thank you for your business!
Review 15 for Vista
Overall rating
2
/
5
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
MCraig
fromLong Island, New York
Age:45-54
Gender:male
Ace Salt system never works properly
PostedJune 30, 2013
I purchased this hot tub a year ago. The Ace system has never worked properly. It always gives a low salt reading, regardless of how much salt is in the water. I keep the water properly balanced. Today as I write this, I have just changed the water in the tub, the water is perfectly balanced, at 102 degrees, and after adding an appropriate amount of salt, it reads low. This system is a bust. I would not recommend this to a friend.
7 of 10 found this review helpful.
Response from HotSpringBy Peggy W. , Customer Service , July 1, 2013
Thanks for buying a Vista model spa. I'm sorry to hear that the ACE system has been a challenge. If they have not done so yet, the dealer should install an upgrade to the software that manages that system. I will send you an email directly. If you will, please respond to my direct email with more details and we'll get this resolved for you.
Review 16 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Deb
fromAlbuquerque
Our BEST INVESTMENT EVER!!
PostedJune 7, 2013
We have owned this hot tub for almost six years and it has been our best purchase we have ever made!!
We almost got fooled by other brands with the large number of jets and mutliple 4 horsepower pumps...they all looked amazing until we got in to try them out and found they had no output power. Crazy! Now when I get into a hot tub, I want to actually feel the massage, right?
The HotSpring hot tub surprised us...when we tried it out before buying, we were AMAZED at the output pressure with less pumps and jets. HotSpring knows what they are doing!!
I will tell you that the maintenance on this tub has been VERY simple! The few times our Moto-massage slowed down, all we had to do was take out the filter and rinse it. That's it!
We have never had any problems with our tub. IF we ever have to buy another one, I will not hesitate one moment...I WOULD 100% BUY a HotSpring tub AGAIN!!!
We almost got fooled by other brands with the large number of jets and mutliple 4 horsepower pumps...they all looked amazing until we got in to try them out and found they had no output power. Crazy! Now when I get into a hot tub, I want to actually feel the massage, right?
The HotSpring hot tub surprised us...when we tried it out before buying, we were AMAZED at the output pressure with less pumps and jets. HotSpring knows what they are doing!!
I will tell you that the maintenance on this tub has been VERY simple! The few times our Moto-massage slowed down, all we had to do was take out the filter and rinse it. That's it!
We have never had any problems with our tub. IF we ever have to buy another one, I will not hesitate one moment...I WOULD 100% BUY a HotSpring tub AGAIN!!!
4 of 6 found this review helpful.
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, June 10, 2013
Thank you for your feedback! We are so excited to hear you're enjoying your Vista spa! Thank you for your business!
Review 17 for Vista
Overall rating
1
/
5
mad in canton
fromCanton Ohio
Age:35-44
Gender:male
Worst investment ever made
PostedMay 31, 2013
I have purchased a Vista Hot tub from Ohio Pools and Spas. I did my research and felt that this was one of the best tubs. Boy was I wrong This tub is not worth $11. The Salt system is always down it has other electrical problems and as far as service goes it stinks to. They made the sale I now have the hot tub but no one can seem to figure the problem out, nor can I ever get anyone here to work on it. They schedule a date and don't even show up. So I have a $ 11,000 water tank sitting on my patio. I would not never encourage anyone to buy one of these. Well not from here. I'm to the point now all I want them to do is come get this piece of junk out of here and refund my money.
5 of 8 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 4, 2013
Dear Hot Tubber,
I am disappointed to hear about your experience. So that Hot Spring may better assist in a resolution, please do call our Customer Service team at 1-800-999-4688, extension 8432. One of our reps will be glad to help. Have your spa serial number (and owner’s manual) on hand when you call. This will allow us to quickly identify your spa and address your concerns promptly. We want you to enjoy your hot tub for many years to come.
Erica
The Hot Spring Hot Tub Team
I am disappointed to hear about your experience. So that Hot Spring may better assist in a resolution, please do call our Customer Service team at 1-800-999-4688, extension 8432. One of our reps will be glad to help. Have your spa serial number (and owner’s manual) on hand when you call. This will allow us to quickly identify your spa and address your concerns promptly. We want you to enjoy your hot tub for many years to come.
Erica
The Hot Spring Hot Tub Team
Review 18 for Vista
Overall rating
5
/
5
Kjf325
fromCharleston, WV
Age:45-54
Gender:female
Ahh...
PostedMay 13, 2013
Got this last Thursday. Awesome for old tired bodies. The jets are positioned perfectly for an invigorating massage. After an hour, it feels like I've been to a massage therapist. Highly recommend. Pricey but remember this truth: Since you can't take it with you...enjoy it here!
1 of 1 found this review helpful.
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 14, 2013
Dear Hot Tubber,
This is great to hear! Relax and enjoy :)
This is great to hear! Relax and enjoy :)
Review 19 for Vista
Overall rating
5
/
5
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
hotuber2013
fromAtlanta, GA
Excellent Hot Tub
PostedApril 10, 2013
So glad I purchased this hot tub! It has made such a positive impact on my quality of life!
1 of 4 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
Thank you for submitting your product feedback. I am thrilled to hear that your hot tub has made such a positive impact on your quality of life. I love to hear from a hot tub customer enjoying the hot tub experience. Thank you for being a Hot Spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for submitting your product feedback. I am thrilled to hear that your hot tub has made such a positive impact on your quality of life. I love to hear from a hot tub customer enjoying the hot tub experience. Thank you for being a Hot Spring customer.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Review 20 for Vista
Overall rating
5
/
5
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
marciec5
fromnorthampton, ma.
Age:45-54
Gender:female
best money i ever spent
PostedMarch 19, 2013
Best money i ever spent. If you have back pain this heals you. I go in every morning and every night. Love how easy the salt water sysem is to take care of, so worth the money. Thank you to the placements of the jets good job. A very happy hottuber!
0 of 3 found this review helpful.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 29, 2013
Dear Hot Tubber,
Thank you for providing your product feedback. I am so pleased to hear you are enjoying your hot tub, and that it has helped with your back pain. Please let our team know if you need any assistance in the future. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for providing your product feedback. I am so pleased to hear you are enjoying your hot tub, and that it has helped with your back pain. Please let our team know if you need any assistance in the future. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team